Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really love the idea of rewards for driving well, my voucher came quickly and I was really impressed.”

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Posted 5 years ago

Hi, thank you for the review. We're glad that you have been earning rewards for your great driving.

Posted 5 years ago

“Very impressed with the renewal service. It will be my second year insuring my car with carrot. Very impressed”

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Posted 5 years ago

Hi Jade, thank you for the great review and glad to have you with us for another year.

Posted 5 years ago

“When declaring a claim, mine took a months for them to process and having to still pay the insurance monthly without the car”

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Posted 5 years ago

I'm sorry you had issues with the processing of your claim. Is it all sorted now? If not then please contact our claims team on 03333552990 and we'll be happy to help.

Posted 5 years ago

“Very good customer service, only a few problems with the app. Quickly rectified.”

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Posted 5 years ago

Hi Chelsea, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“Emails and letters sent telling me I hadn’t paired my app to the wingman when I had caused me stress especially when the sanction is to have the policy cancelled. I have had issues with the wingman suggesting I have completed journeys even though I have just been walking around my house.”

Helpful Report

Posted 5 years ago

Hi, thanks for getting in touch. I’m sorry to hear about your experience with us so far. Please contact is on Live chat and we can look into the issues you are having with the app.

Posted 5 years ago

“Chose this company because they are one of the cheapest car insurance companies for young people, but will not be renewing. Since downloading the app and linking with my car via Bluetooth, only a very small percentage of journeys have been accurate. The mileage is always incorrect, and the usage is always incorrect because it does not recognise that my journey has ended (by turning the ignition off) so has recorded up to an 11 hour journey for a 25 minute journey. I have contacted Carrot via live chat a few times now, and am repeatedly told that the journeys are being looked into but, looking at other reviews, the issues are never resolved. I do not appreciate the lack of phone number to be able to contact Carrot, as it can be difficult to get your point across via online messaging. Very dissatisfied and am considering paying the get-out fee, in order to save me the stress of continuing with this insurance.”

Helpful Report

Posted 5 years ago

Hi xxx, thanks for getting in touch. I’m sorry to hear about your experience with us so far. I’d like to investigate this for you, would you be able to please contact us using LiveChat? If you request to speak to us on the phone, we can arrange a call back for you if that would be better for you.

Posted 5 years ago

“Great App & online live chat.”

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Posted 5 years ago

Great review, thanks

Posted 5 years ago

“Very good for young drivers. Good communication between the app and the user. Very accurate. Could be better if the communication between the business and the customer was a lot more quicker rather than talking through the web chat only.”

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Posted 5 years ago

Thank you for the feedback Mustafa and for the great review.

Posted 5 years ago

“I’m a new driver, I’ve explained multiple times I’m a carer and work shifts and very unsociable hours and being on call can be late at night. My usage has gone down massively for every journey I can take, and nothing has been resolved. Personally black boxes shouldn’t be based on usage I can’t help that my work hours are the way the are and I’m required to do a lot of driving, speed and smoothness yes 100% but usage no.”

Helpful Report

Posted 5 years ago

Hi Courtney. We do score all our customers the same way on Speed, Smoothness and Usage, This isn't based on individual customers but is based on driving statistics. Please contact us on live chat where we can look into other ways of improving your scores.

Posted 5 years ago

“Cheap insurance for new drivers with an easy app to download and use instead of a black box, perfect for me. I did have issues connecting the app to my car however, customer services were very helpful and resolved it quickly.”

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Posted 5 years ago

Thanks for the great review Chelsea. I’ll pass your kind words onto the team.

Posted 5 years ago

“Easy app to download and use. I did have issues connecting the app to my car however, customer services were very helpful and resolved it quickly.”

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Posted 5 years ago

Thank you for the great review.

Posted 5 years ago

“Really easy app to download and use so there was no need to wait in for black box fitting which was perfect for me. I had an issue with connecting to be app to my car however, the customer service was very helpful and resolve this issue quickly.”

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Posted 5 years ago

“An absolutely awful company, avoid at all costs. I went with it because I'm a student and it was the cheapest for me. If during your cover anything goes wrong, then you will absolutely regret taking out the cover in the first place and it will end up costing you more than if you would have gone with a decent company in the first place.”

Helpful Report

Posted 5 years ago

Thanks for getting in touch. I’m sorry to hear about your experience with us so far. I’d like to investigate this for you, would you be able to please contact us using LiveChat? https://bit.ly/2XayuC9

Posted 5 years ago

“Customer service is always great, easy to use the live chat and the staff are very helpful. Great price for insurnace been with this company for a year and had no issues. Plus the rewards system with the black box is great!”

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Posted 5 years ago

Thanks for the great review. We're glad you've enjoyed being with us and have been enjoying your rewards for your good driving.

Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

Thanks for the review. We're glad you have been happy with the service.

Posted 5 years ago

“The only way to contact carrot is via their live chat service, and whilst the people you speak to are very quick and helpful, the fact that this is the only contact can be a frustration. Especially when on all communications there are still phone numbers and email address’ that are being listed. There have also been numerous problems with the carrot ‘wingman’, their version of a black box. I’m on my third replacement and already it is not recording all my journeys, and I only received this one at the start of the week.”

Helpful Report

Posted 5 years ago

Hi there. the Wingman is a Bluetooth receiver and doesn't record any journey's itself. Journey's are recorded by the app on the phone. Please get in touch with us via the Live Chat on our website and we can go through some trouble shooting to get this app working for you.

Posted 5 years ago

“customer service is great but i don't appreciate how i can get an email but cant resend emails because they don't exist or telephone because it is a claims line only.”

Helpful Report

Posted 5 years ago

Hi. thank you for getting in touch. We are Live Chat only. You can talk to advisors in office hours and upload documents through the chat. We will arrange a call back for you through the LiveChat too if you'd prefer to talk to us through the phone.

Posted 5 years ago

“Great with communication and the online chat room is so easy to do and get answers to any questions, cheapest on the market for a young driver like myself and would recommend”

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Posted 5 years ago

Thanks for the great review Callum. We're glad you like our LiveChat service.

Posted 5 years ago

“Customer service is friendly and helpful, particularly their online chat service is what I’ve mainly used to contact them.”

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Posted 5 years ago

Thanks for the great review Eve, I’ll pass your kind words onto the team.

Posted 5 years ago

“great way to keep focused on driving safely and smoothly :)”

Helpful Report

Posted 5 years ago

Hi Amy, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews