Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,598 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting the reward card was a nice bonus - easy to add top up miles and the customer service has been excellent”

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Posted 10 years ago

“Has a great mobile app and service has been excellent to questions. Difficult to always understand the drvsing ratings as there are many times when there seems no reason for a low score unless it is just busy traffic and this seems unfair to a young driver. However I would recommend to friends with teenagers starting to drive”

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Posted 10 years ago

“Overall the service has been good quality and the insurance great value. We just had issues with activating the carrot card and then found that the card was short on the reward we had supposedly accumulated. other than this I would definitely recommend Carrot to anyone.”

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Posted 10 years ago

“Very good”

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Posted 10 years ago

“Will be happy to renew with carrot.good customer service and great rewards.”

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Posted 10 years ago

“Customer services are friendly and helpful, the mobile app is very good can see your last journey score and keep track of your miles but if you go over on your mileage then I feel that the prices are high but this can be discounted by good driving”

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Posted 10 years ago

“Mobile phone app is very helpful, although it could be more detailed in giving feedback so that you know how to improve. Installation of black box very smooth and overall have been very impressed with carrot.”

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Posted 10 years ago

“Great company, friendly staff and love the cash rewards!”

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Posted 10 years ago

“Had no problems with Carrot and they have always been helpful when I needed them!”

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Posted 10 years ago

“Pleased with the service offered. I like how I get regular updates by email and how my driving statistics are provided easily. Overall a fantastic service and good premium.”

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Posted 10 years ago

“Although I've had one or two problems with the box itself, the customer service is of a brilliant standard and I couldn't be happier!”

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Posted 10 years ago

“Black box isn't strict and can drive up to 40mph and still get +10 for score which means there's no disadvantage to having the box The customer service is slow waiting up to half an hour to speak to someone at time. And even when I do they were pretty useless”

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Posted 10 years ago

“Carrot is a great insurance company which has saved me a lot of money! The only problem I find is the black box is not always accurate and I don't think I am always marked fairly. Apart from that... Can not complain!”

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Posted 10 years ago

“Overall very good but reward wise rather poor I would have to say. I have found that in reality it is not that cheap as renewal price looks cheap but depends on the mileage you do, if you have purchased your cover and looks like you will be doing more mileage than anticipated then you have to pay to add more mileage which adds up therefore not as cheap as I thought. If you not going to be driving more than 4000 miles per annum then yes they are perfect.”

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Posted 10 years ago

“Great rewarding system, okay service, black box accuracy is normally accurate. Overall a good insurance company”

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Posted 10 years ago

“Good company to insure with, rewards offered for safe driving and good customer service.”

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Posted 10 years ago

“Very helpful company only problem is on hold for a long time before someone answers”

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Posted 10 years ago

“I love the Carrot rewards scheme and would highly reccommend to others. I have had a few problems with the box but have eventually had someone come out to fix it. I've sometimes found the team slow to reply to emails but overall I really can't complain. Thanks Carrot!!”

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Posted 10 years ago

“Great insentive to have cash rewards and think its great how you get sent an email with a score to see how your getting on each week. Gives new drivers an idea of whats good/bad driving. I always aim to beat my score from the previous week.”

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Posted 10 years ago

“Carrot was by far the cheapest insurance I could find and up to now anytime I have spoke with them their customer service has been brilliant .. the only reason I'm not giving 5 stars is the money you earn is very hard to build up but very quick to loose !!”

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Posted 10 years ago

Carrot Insurance is rated 3.8 based on 3,598 reviews