Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,598 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price I could find for a new driver. Driving scores update almost instantly and give helpful feedback. Some discrepancies with speed limits but Carrot very quickly amended errors. Helpful staff. Would definitely recommend.”

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Posted 10 years ago

“Carrot car insurance is a great way for young drivers to drive safely and to feel the same as everyone else. The insurance costs is good and they are very helpful.”

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Posted 10 years ago

“Great customer service and social Interactions,i like the weekly driving score, it pushes me to improve more. However, the cash back rewards are to little, other insurance companies offer £100-200 cash back based on the driving style where as carrots offer up to 20-50 pound cash back.. What shall I do with £20 lol. Other than that it's a fantastic policy, 4 star from me.”

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Posted 10 years ago

“I love their free call customer service and insurance price especially in my area, close to central london, they offered me the cheapest price compared to others. I'm getting my insurance renewed in June and its going to be cheaper so I am all smiles.”

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Posted 10 years ago

“Good customer service whenever I have called through! Happy with the app however the cost to change my address is found very high compared to other insurance providers.”

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Posted 10 years ago

“This company is very good for the first year driving when looking for low insurance premiums. Great benefits are included such as cash rewards and a discount on your renewal however you will find that that first initial premium has many hidden charges such as purchase of extra miles, transfer of insurance, and admin fees which are very heavily priced. The black box is still a new technology but when I have checked scores I have often been done for speeding when I have been doing the limit and the mileage used on my dashboard does not tally with my actual real life miles. In my personal opinion there is no use for the black box, it is just a marketing strategy to get young drivers to 'think' they're getting a cheaper deal. In summary they are great value for money if you're wanting to get on the road quickly at a young age.”

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Posted 10 years ago

“I am a young driver and it is actually great to be able to see how I could improve my driving!”

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Posted 10 years ago

“Nt that bad insurance company”

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Posted 10 years ago

“Very good insurance company with a very good rewards system. Have begun to notice that sometimes registers a bad driving score in areas where you drive to the limits e.g country roads. However, a very good company.”

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Posted 10 years ago

“Generally quite good insurance - my only issue is that we had some incorrect statistics recorded on the app, which impacted the overall driving score and ultimately the renewal discount and cash reward for the quarter. I telephoned Carrot and advised this - no-one got back to me to advise what had been done or if the information had been rectified. You can't offer a service like this if you're not going to accept that there will be times when it makes mistakes and 'human' intervention is required. Hence, upon renewal, we'll be going for a policy without the 'black box'......”

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Posted 10 years ago

“Over all I think that this is a good insurance company but there are a few things I would personally change but they are only miner things, such as the money back you don't get a lot of money for driving well just a quarter of the 15% which isn't very much and if someone speeds and realises it and goes back to normal speed I don't think they should get a point for it unless they have been speeding for a more than mile or so then getting a point is fair enough.”

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Posted 10 years ago

“Good prices for first time drivers! The carrot card is a good extra to have aswell! However the mileage limit is the only thing I'm not too keen on, especially as I wasnt told I that it could only be paid in a lump sum rather than monthly payments after a certain date within your policy!”

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Posted 10 years ago

“Tidy insurance firm prices decent in comparison to other insurers. Box fair rules and conditions. General overview is good and happy with the service.”

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Posted 10 years ago

“Great app and rewards, although the gps doesnt work sometimes”

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Posted 10 years ago

“Carrot are a good insurance company as they explain everything in your policy and are always there if you ever need any help by phone and email. I got a crack on the windscreen and I contacted carrot, they took some details and put me straight through to the windscreen repair company and the situation was sorted within two days. The reason I haven't give them 5 stars is because my black box/I-box was faulty and still is as it's not recording properly.”

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Posted 10 years ago

“Very cheap compared to other companies, driving style rewards are very helpful too!”

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Posted 10 years ago

“Carrot encourages you to drive more safely and so it benefits everyone. The rewards are a good incentive.”

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Posted 10 years ago

“I have found carrot a good insurance for the first year, I had trouble with my mileage and they helped me to sort it too”

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Posted 10 years ago

“Very good service and the box they provide doesnt restrict my driving. Overall good company just slow on handing out your insurance documents”

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Posted 10 years ago

“Carrot insurance is very good, I would certainly reccomended it to a friend”

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Posted 10 years ago

Carrot Insurance is rated 3.8 based on 3,598 reviews