Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carrot insurance is extremely easy to use and provides fast information on my driving. It rely helped me to keep my insurance costs down and assess my driving.”

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Posted 9 years ago

“Fairly straight forward, they give you all the information you need when you take out your policy, hard to get in touch via the phone, however I've found the emailed responses are perfect. The app is easy enough to use and gives me some good tips (it definitely makes me feel more confident about my driving since I have only passed my test a month). All and all I could not complain. The only downside to having a box fitted is even though my speed and usage are always +10, I get marked down a lot for my usage but unfortunately I have busy life and need to use my car more than 4 times a day, if they could give you an option to choose how many short trips you use on average a day this would help my overall score.”

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Posted 9 years ago

“Really friendly and helpful advice. Couldn't do more for you, made finding insurance and making a claim ten times easier!”

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Posted 9 years ago

“Easy phone app to use nice to keep track on my driving experience. Very pleased with the service”

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Posted 9 years ago

“Love the app, allows me to see my driving performance. Would definitely recommend to a friend! When I first started my policy as a new driver was confused how to set it all up but the person on the phone was brilliant so helpful and polite.”

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Posted 9 years ago

“It was quick and easy i was happy with their quote what i was provided with so i chose to go with them”

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Posted 9 years ago

“very helpful and could answer all inquiries i had”

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Posted 9 years ago

“Trey happy”

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Posted 9 years ago

“The carrot car insurance made me happy because they look after their customers inquiries, excellent customer service.”

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Posted 9 years ago

“First car insurance and couldn't be happier. So easy to keep track of how you are doing with the black box, the app is fab! One happy customer!!”

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Posted 9 years ago

“The cheapest insurance and quick and easy to set up. The staff in the telephone were friendly and fast with the service.”

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Posted 9 years ago

“Always checking if your driving good and seeing how many miles you have used up so far! Would recommend them”

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Posted 9 years ago

“Brilliant, cheap and so involved.. I can view my driving score easy and setting everything up was a breeze”

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Posted 9 years ago

“Great customer service and reasonable affordable payments for pay monthly.”

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Posted 9 years ago

“Great app nice to see how I'm driving and what I need to work on.”

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Posted 9 years ago

“Appalling. They insured the wrong car. Tried to say it was my error. Wanted to charge to change it. It’s a cheek forcing me to put one star. Awful experience”

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Posted 9 years ago

“Brilliant customer service stress free process would highly recommend”

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Posted 9 years ago

“Cheap, helpful team, overall very good!”

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Posted 9 years ago

“It's affordable. They're always in touch to keep me up to date.”

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Posted 9 years ago

“The whole idea of reward points is a good thing but I don't think how you get the points is done very well. Also calling customers services takes about 30 minutes which is far too long, perhaps you should have more staff to answer calls but once you do get through service has been good”

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Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews