Dial Direct Reviews

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Dial Direct deliver? Does Dial Direct deliver on time?

Returns

Customer Service

How can I contact Dial Direct? How quickly does Dial Direct resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Dial Direct.

How quickly does Dial Direct resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 77% of reviewers feedback is Dial Direct resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

96.30%

Industry Average

“ It is great to be able to get through to a 'real person'. Outstanding customer service from Dial Direct and their advisors are extremely helpful, friendly and professional. Highly recommend. Thank you to all at Dial Direct. ”

- Mrs L Marson-Taylor

“ Excellent service from Dial Direct, sending me an email reminder and giving me a renewal cost which was less than last year. Nothing whatsoever to complain about. ”

- Anonymous

“ Easy to get a quote and easy to set up my car insurance. Very happy with the service. ”

- Anonymous

Dial Direct Reviews

Customer Service - Good