Dial Direct Reviews

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Dial Direct deliver? Does Dial Direct deliver on time?

Returns

Customer Service

How can I contact Dial Direct? How quickly does Dial Direct resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Dial Direct.

How quickly does Dial Direct resolve customer queries?

Helpful Report

(1 week ago)

Greater than 78% of reviewers feedback is Dial Direct resolves customer queries within an hour.

Helpful Report

(1 week ago)

96.64%

Industry Average

“ The service from the staff was very professional and the way they handled my accident was excellent. ”

- Anonymous

“ Great value for money and excellent service ”

- Anonymous

“ I've had excellent service with Dial Direct, had an incident last year with my car, and proceeded to make a claim, everyone was extremely helpful, decided to pay for the damage myself in the end as it wasn't as much as anticipated. Premiums on both my cars have reduced since last years renewal. Well done Dial Direct! ”

- Anonymous

Dial Direct Reviews

Customer Service - Good