Dial Direct Reviews

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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How quickly does Dial Direct resolve customer queries?

Helpful Report

(1 week ago)

Greater than 77% of reviewers feedback is Dial Direct resolves customer queries within an hour.

Helpful Report

(1 week ago)

96.46%

Industry Average

“ Happy with the service you offer and the competitive price along with the RAC additions ”

- Sue Weaving

“ Had an Accident the other not my fault. Customer service have been excellent everything has been moving very fast to get the matter sorted . So very pleased they way everything in moving thank to all involved.. ”

- Paul

“ I have been with Dial Direct for several years. Lovely customer service ”

- Anonymous

Dial Direct Reviews

Customer Service - Good