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elephant.co.uk Reviews

3.0 Rating 129 Reviews

52 %

of reviewers recommend elephant.co.uk

Company Reviews

3.0

Based on 129 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a pretty bad accident a few years ago which I admit was my fault, but Elephant are now refusing me full liability which means I now have to pay back an horrendous amount of money back to them. It’s all down to this imdemnity form which I signed, although I didnt actually know what is was about. They simply said if I don’t sign it they will keep hassling me until I do, feels like blackmail. This company has always tried to find ways of avoiding to pay up even though you are insured. I feel like I have been cheated by this company, yet there is nothing I can do about it, all they really care about is money. Elephant have pretty much ruined my life. Joke of a company, STAY AWAY!”

Posted 6 years ago

“I have been with Elephant for over 7 years and in all that time, I protected my No claims discount, which is now 15 years worth. This June, I was unfortunate enough to scrape my car on a lamp post and had to claim. When I got my renewal, they had increase my price by 52% from £460 to £703. I shopped around and found exactly the same cover with Aviva for £320, so I am switching over. When I asked what the reason for the 52% hike in price was all about, the agent told me that despite my 15 years No Claims Bonus being intact; they had to increase my premium due to the risk. I won't be going back there again. Very disappointed with them. Funny thing is that out of loyalty AND if the premium was similar to last years, I would have stayed with them. Greedy is all I can say.”

Posted 5 years ago

“They've "decided" that they will not assist me in prosecuting the local council for a pothole which ripped the front wheel and suspension off my car rendering it a write off,when I have paid for legal cover. Will never use again,theyre whole handling of the claim has been lacklustre from start to finish to say the least. AVOID THIS SHOWER!!!!”

Posted 5 years ago

“Horrible company, stealing their customers money. Do not use them as you will regret! like i do now!”

Posted 5 years ago

“Been 2 years. Steel one 1 no claim bonus!!! Trying put price up every year!!! Just not trustable.!!!”

Posted 5 years ago

“Very efficient service indeed. Their insurance is also very competitive for young drivers which is why I am writing this review ... My son has recently passed his test and this was his first insurance. The insurance purchased was suited and tailored to all his needs. Elephant also called us up today to just check on that my son was happy with his purchase and that everything was going tickety-boo. I cannot recommend them highly enough.”

Posted 6 years ago

“Had a car accident which was my fault but elephant are refusing to pay out as I had previous NON FAULT accident.”

Posted 7 years ago

“They steal money of my account without giving a explain what for they charge me !!!!!!!!! DO NOT USE THIS COMPANY !!!!!!!!!!”

Posted 5 years ago

“Absolutely appalling customer service, Had over 9 years No Claims Bonus, had an uninsured driver hit ME and is being dealt with by the Motor Insurance Bureau so they not only decided to leave me with 3 years No Claims Bonus but automatically renewed my motor insurance at DOUBLE the cost!.. then they want £ 50 for me to cancel! Pay more and AVOID this company!”

Posted 5 years ago

“Been with Elephant for just under 10 years. When I had an accident that was NOT my fault, they abandoned the case and ruled in favour of the third party, costing me my no claims bonus. My insurance then sky rocketed to ridiculous amounts. Although I argued that the accident was not my fault, they insisted that they wouldn't take the case any further. AVOID ELEPHANT!”

Posted 5 years ago

“Quoted me £11,000 for the year where other companies were quoting me £1600. Absolute joke.”

Posted 6 years ago

“I was charged £19.50 for change of address”

Posted 6 years ago

“The company charges you for any changes to the policy, but doesn't amend the existing charge, because they claim that the amount is frozen. So even though that you improve your policy because you exchange the driving licence from EU to the UK, or you move to a better address makes no difference, but gives them an opportunity to charge you more.”

Posted 6 years ago

“Long story cut short: Uninsured driver with no insurance and driving a car that wasn't hers...crashed into my ex partner. The other driver claimed they were just a passenger in car with their partner who was driving. They made claims for injury not knowing that we had the incident on CCTV. We provided the evidence that proved the fraud and incident details. The police have also seen it and begun an investigation. However ELEPHANT decided they couldn't be bothered to investigate, ignored all the evidence and just paid out the fraudsters in full!!! Then just said they don't have an investigation department. They have disgusting attitudes on the phone and couldn't care less about their customers. They are the reason why insurance premiums are so high. Joke of a company”

Posted 7 years ago

“They are great in quoting and do a good deal!!!!! but when you have to claim you will see there true side of them. They tried to pay 70% of the claim then down valued the car buy another 30% and was then trying to bully me into taking it. Do not use this company they do not care about the customers, bad service and try to make you feel like you have done something wrong. when a bad thing has happen to you and your streesed out already. They should be helping not making things worse.”

Posted 7 years ago

“My son had a "not at fault" accident over 3 months ago when someone ran into the back of his car. He reported the incident to Elephant who the put him in contact with a third party company to handle his claim. He had to sign a credit agreement with this company that effectively made him responsible for all costs if they failed to recover the costs. He did this and an agreement was made swiftly with the insurer of the person who hit him and a settlement figure agreed. My son now is having to chase the insurer of the driver who hit him to try and get his money, Elephant and their repair management company Auxilis are nowhere to be seen in all of this. He still hasn't received a penny and has been without a car for three and a half months. In my experience your insurance company should deal with the whole process from start to finish including securing the agreed payment. Elephant and their management partners are shocking, truly disgraceful and we are currently looking at taking some legal action and escalating this just on principle.”

Posted 7 years ago

“Changed one vehicle to another at a very reasonable cost. Will use again. Thanks.”

(Car Insurance) - Posted 8 years ago

elephant.co.uk is rated 3.0 based on 129 reviews