elephant.co.uk Reviews

Name: elephant.co.uk
Rating: 2.94

2.9 Rating 134 Reviews

50 %

of reviewers recommend elephant.co.uk

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2.9

Based on 134 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long standing customer of over 8 years but wont be renewing. 2 stars as when I did make a claim (not my fault) they dealt with it well and in a timely fashion. Gave me a quote of 701 (yearly price) which made it more expensive than last year (60 a month, paying monthly) when they added the percentage for paying monthly. I did a price comparison on a well known site. It came back with a price of 420 a year or 40 a month including credit interest. This was for exactly the same cover (which I checked thoroughly), it even had less excess if I did have a claim. So I contacted elephant, who immediately reduced their price to 520 a year (50 odd a month paying monthly). So my question is if they can offer this lower price straight away why dont they when they quote you your renewal price. I'm technical enough to do a quote online but many arent, imagine all those people paying more money as they cant haggle with a lower comparison quote. I have like 2/3 weeks of cover left with elephant, then I'm switching. Every year I will now switch, there is no bonus to being loyal with most companies anymore.”

Helpful Report

Posted 4 years ago

“I have my car insurance with Elephant and they charged me 30 pounds extra for this month with no email to inform me. It is really hard to get hold of them and to reset the password it takes a day. Absolutely not happy with them and would not recommend.”

Helpful Report

Posted 5 years ago

“Originally the cheapest insurance that anywhere had to offer me but for the next year they charged me almost double what other companies were offering so I didn't renew with them and went elsewhere. I then kept getting letters saying I owe them £770, another years' worth of insurance. I rung them up to sort it out and they said my policy gets automatically renewed and now I have to pay £50 cancellation fee as well as £41 from December 18th to now (January 7th) for insurance I never even asked for, needed or used. BE AWARE OF AUTOMATIC RENEWALS BECAUSE THEY DON'T MAKE THIS CLEAR.”

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Posted 7 years ago

“Elephant insurance company is not great they slack customer service and plus the service is not great I do regret going with them from the beginning they say they can provide you with First class service which is a CLEAR LIE the management do not communicate with you as a customer if you have a problem when there customer support can't do much I just think I have had a bad experience with elephant until you try them you won't be able to tell for yourself overall I think they are very poor in every way!!”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Bad communication when trying to install the box in my car, also said on numerous occasions that they were going to cancel my policy for no reason. As of this I will not be taking another policy out with this provider.”

Helpful Report

(Car Insurance) - Posted 9 years ago

elephant.co.uk is rated 2.9 based on 134 reviews