First Insurance Reviews

Name: First Insurance
Rating: 3.72

3.7 Rating 385 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

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3.7

Based on 385 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a very good company to deal with.”

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Posted 6 years ago

“delate with matter quickly when I had an accident car was supplied by you and money made avilable quickly for replacement car”

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Posted 6 years ago

“The service that I have received from the operators has always been good. Especially today when I dealt with a lady named Caitlin Allen. She was very attentive and resolved my issue quickly”

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Posted 6 years ago

“Everything sorted quickly, very helpful. No issues”

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Posted 6 years ago

“Jessica really made it easy to change the vehicle on my policy. She was very easy to understand and explained everything so I had a full understanding of costs etc. Very polite and professional. It was a pleasure talking to her.”

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Posted 6 years ago

“Jessica Fernandes Was very helpful. She sorted everything out for me and I was very greatful for her help”

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Posted 6 years ago

“Caitlyn Allen was very helpful on swapping our van insurance over from old van to new, thanks Caitlyn”

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Posted 7 years ago

“Good quick efficient service”

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Posted 7 years ago

“Would just like to take the time out to recognise Caitlyn Allen and she has done in order to sort my policy with yourselves. Thankyou”

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Posted 7 years ago

“The LIVE Chat was easiest way of communicating EVER - really good tool!!”

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Posted 7 years ago

“lady was very helpful”

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Posted 7 years ago

“Ms Sophie Woodman was really helpful to me this afternoon when making an inquiry. She even went out of her way to check the email and verify that it has been received”

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Posted 7 years ago

“Documents like NCB gets from previous Insurer, like in my situation, I could have provided required other Insurers contact details + Insurance Number and you could have obtained your required information without me chasing both parties.”

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Posted 7 years ago

“I came to them from one of the comparison websites. The price wasn't any different than on the comparison website. After thorough research I decided to go with them. I was surprised after receiving policy details that it excludes commuting!! Who in their right mind would buy insurance without it ?? Anyway, called them the next day and they have provided me with an "updated" insurance certificate that includes commuting. While they changed it without additional costs to me make sure everything is correct and ask everything before commiting to it. Their sales person will talk very quickly for you to miss crucial details (may depend on the person), tell them to slow down... While it was quite cheap next time I will be more careful...”

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Posted 7 years ago

“Price was good”

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Posted 7 years ago

“I had an issue with my van insurance after my first month, I called many times to try and get it sorted and didn't get very far,then I spoke to a member of the customer service team called phillip fitzsimons who was really helpful and genuine on the phone. Within an hour of speaking to him he had my insurance back up and running. Very professional service from him and very grateful that him and his team were able to sort out the mistake that was made without any extra cost to myself.”