First Insurance Reviews

Name: First Insurance
Rating: 3.73

3.7 Rating 384 Reviews

70 %

of reviewers recommend First Insurance

Company Reviews

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3.7

Based on 384 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I selected them as the best price from a Compare site. Then they phoned me and want to spend 30 going over all my details in the Compare site. What a waste of time and the caller couldn't care less when I said I wouldn't have the insurance.”

Helpful Report

Posted 6 years ago

“They are the worst insurance company i have ever dealt with! They are rude on the phone after they take your money! Their prices do not match with the quotes on confused.com. AVOID THEM!!!! Happy that i left them. uh and yeah until now i still haven't received NCB proof! I would rather pay extra than to go with this rubbish company!!! AVOIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIID”

Helpful Report

Posted 6 years ago

“This company is a joke. spoke with allisha to update my driving details for her to tell me that they have cancelled my policy because of an undeclared previous voided policy. ive never had a policy before as you dont need one for sailing around on Royal Navy Ships. will make this statement in the next forces article as they just look at numbers and not custmer service. update your hold music as you have put me on hold for 32 mins so far and im pissed of with it sort your act out before my article gets publised to 132,000 troops.”

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Posted 6 years ago

“I would just like to say that your adviser Amber Hussey, is a absolute asset to your organisation. Amber is very helpful and friendly it was a pleasure speaking with her. Keep up the good work Amber. Kind regards J M Clarke”

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Posted 5 years ago

“Do not deal with this company. I have just cancelled my insurance with them after just 3 weeks. Firstly you cant get through to speak to them, no email or any direct easy contact. 2nd I sent all my documents as asked then received a text message saying they were cancelling my insurance unless I uploaded more information - that's it no telling me what I needed to upload and then when I called the customer service lady put the phone down on me! Really do not bother unless you are happy with poor communication and bad service.”

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Posted 5 years ago

“Terrible customer service, try to rip you off at every opportunity.”

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Posted 5 years ago

“I had finished my contract 20.01.2017 with first insurance and get new car insurance with other company . but the first calculate new insurance for 2018 and start charging 128 pound my bank account also they refused to give me my no claim bones .they ask for cancellation fee which I didn't sign .they first company is a robber do not wast you money with them.”

Helpful Report

Posted 6 years ago

“They charge up to a maximum admin fee of £85.00 plus a 20% load on any premium the underwriter may charge. When asking why they have a 'maximum' fee they explain well its between £30.00 and £85.00 - who decides who gets charged what? When complaining about the fee and asking exactly what they charges they incur to justify this fee you are just lied to - told they need to update the MID (they are a broker so it would actually be the underwriter who does this) when questioning their agents they just stutter with their responses and today I was just cut off chat when she couldn't answer them. Will be reporting this to LV directly as I am sure they don't want this farce of a broker insuring on their panel”

Helpful Report

Posted 6 years ago

“If you want an idiot in a call centre to try and tell you you're stupid then this is the company for you. Went through money supermarket and chose firsts quote, woman was very polite to my husband but when she tried to tell him the figures I worked out she had clearly upped the cost by over £150. I asked why and was told by the now very rude girl that it's because a valid quote is just an estimate and the company they were going to use to insure me was that price, I asked why put such a cheap quote on the site if the price when answering the exact same questions went up so much, I was told she would explain it in easier terms for me to understand, again she explained nothing so I asked again. You get the picture. This company just run rings around you without actually making any sense. Definitely not ever going to get my custom when then employ such vulgar little girls to work there who just want to flirt there way into getting your money and clearly don't like being questioned. They're beyond unprofessional and the fact they use unheard of companies and don't know big named insurance companies shows their unprofessionalism”

Helpful Report

Posted 6 years ago

“Do not trust!! Shoddy company who are interested only in selling you extras. Obtained a price via the internet but was then forced to call them before they would activate cover, only to be placed on hold for 10 mins while the operator "spoke to the underwriters". I was then told the excess had increased by 4x but the premium was still the same price "because the underwriters done you a nice little deal and thrown in some optional key care cover at £16". Absolute shysters - stay well clear!”

Helpful Report

Posted 6 years ago

“They provided me with a quote online, I went ahead and bought the policy. They then sent me an email to tell me i'm not insured until someone phones me. During the phone call they went through all the information i provided and even tho it was exactly the same as I had done online they increased the quote by £800. complete waste of time!”

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Posted 7 years ago

“Total con money supermarket should ditch these guys. Won't give me the policy for what they quoted and then threatened to take my payment from my card without my permission as they had my card details stored on there website database from when I tried to pay online. Which it won't actually do totally coned. Scum bag fat cat getting rich ripping hard working people. Hope karma bores you out.”

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Posted 7 years ago

“Don't trust this company they will increase your premiums for no reason.”

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Posted 7 years ago

“Do not go with them. They came up cheapest on a comparison site, but after waiting hours for a call to give out all the details I had entered on said site the price went up 20%, they want every document you have going to be uploaded. No other company I have been with is this bad. It's not worth the hassle and isn't cheaper.”

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Posted 7 years ago

“Price came up the cheapest on a comparison website so went ahead with putting card details in to then receive a message saying someone would call to get it set up and I wasn't insured until I spoke with someone. I called them as I needed to use my van early the following day (it was 6pm). After being on hold for what felt like forever I finally got to speak with someone. He didn't ask me any of the questions which were stated in the email. Eventually he was telling me the price would go up due to my 'no claims' I don't have any no claims nor did I say that I did! I told him of the price was increasing then I wasn't interested in pursuing it so the guy hung up on me. DON'T EVEN BOTHER! PAY THE EXTRA WITH A BETTER COMPANY AS YOU'RE GOING TO GET CHARGED IT ANYWAY!”

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Posted 7 years ago

“DO NOT USE abusive staff these are con artists”

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Posted 7 years ago

“Extra charges put on without discussion with me. When cancelling the policy within the first 6 days got charged £69. Got put on hold by a very rude operator. Never again...”

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Posted 7 years ago

“Con .con. con. After 3 months of being insured. They said ive give them wrong information .i said i had my 9 years and they said it was wrong in had it 8 years 10 month lol So trying to charge me £135 to amend it . Only them 2 month have now past so there guna charge me £135 to amend it from 9 years to 9 years lol ...con.....con.....con.”

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Posted 7 years ago

“What went wrong! The question should be what went right!! Nothing, absolutely nothing. From 1st taking out insurance with them, and supplying them with the correct documents they requested within the required time frame, they then continued to hound me saying i hadn't sent them the information threatening to cancel my insurance. One year on, and yes you guessed it, trying to get proof of your no claims bonus is impossible, with new insurers now threatening to cancel my new policy the temptation to drive to their offices with 10 litres of petrol strapped to my waist is becoming ever more tempting as a last resort as my brain is going to explode from frustration, having to keep writing down everyone's name date & time i spoke to them, and getting nowhere fast. Did i forget to mention they wanted to increase the premium almost two fold (that's £1,000 extra), as they were no longer covering my class of vehicle "as it has 7 seats" (2 fold downs), bit bizarre as it's the same car, and more sensible than a two door sporty racer!!!”

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Posted 7 years ago

“False advertising. This company came up as my cheapest insurance on all of the price comparison websites and as others have said, after putting in my card details I still had to wait for someone to call me before my policy could start. When I was called the following day the man went through all of my details which were all correct, however the price of insurance went up by £300 even though nothing had changed. He could not give me a reason for this and tried speaking to his supervisor to see if he could bring the price down but he could not. I went back to searching through the different price comparison websites, with the same details, and First for Insurance were still my cheapest option and even cheaper than before.”

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Posted 7 years ago

First Insurance is rated 3.7 based on 384 reviews