First Insurance Reviews

Name: First Insurance
Rating: 3.64

3.6 Rating 400 Reviews

67 %

of reviewers recommend First Insurance

Company Reviews

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3.6

Based on 400 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confused.com and Compare the Market should be ashamed of doing business with these cowboys. Phone waiting times on the Customer Service line are, without exaggerating, hours. I spent upwards of 4 hours on hold in one day. Emails go either bounce back as undelivered or just simply go unanswered. Interestingly you get through immediately when you try to get a new quote... They send you emails from 'customer.services@...' which then bounce back as undelivered. The communications are a mix of Ladybird, Fresh and First so it is unclear who you are insured with or how to contact them. The online document portal is as useful as a chocolate teapot with no way to view the documents you have uploaded should you need them later. Your password seems to not be saved and so you must re-register every time you log in. The 'system upgrade' that was due to complete in 3 days took closer to 10 and meant I nearly had my new insurance policy cancelled since they were unable to provide the documents they're legally required to provide. Sending these documents as standard when a policy ends would negate this issue. While COVID has made things harder, it's been more than a year now. It's not COVID's fault 14 months later, that's poor management. I feel sorry for the staff picking up the slack of the company not hiring sufficient resources. I dread to think how abysmal they would be to deal with in the event of a claim and would strongly advise everyone to give these con artists a wide berth. Absolutely one of the worst insurance companies I have ever dealt with and wouldn't recommend them to anyone except the FCA and the Financial Ombudsman”

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Posted 5 years ago

“The company is scam. It lets you take out a policy and then sticks its fingers in its ears. They NEVER answer phone calls and NEVER answer emails. Just after a month I receive a text to say the policy has been cancelled. They basically just taken the money and run.”

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Posted 5 years ago

“I have only recently bought a van insurance policy with this company. I have in the first days been trying to contact the company to discuss the policy. I emailed them and had no response. After a while I tried again and had no response. Called a variety of phone numbers in different departments to try and speak to someone. I called the regular customers service number more than ten times just in a day. Each time round was waiting ages. I hung up after waiting around ten minutes. One time I was waiting for 35 minutes, but in the end I put the phone down. I have not made a claim with the so-called insurance provider, so I can't comment on how they deal with a claim. But I will say, trying to get in touch with the company is the worst I have ever experienced. Sometimes it is better to pay a little extra, and go with a different insurance provider that is better reviewed and will pick up the phone.”

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Posted 5 years ago

“Absolutely disgraceful. Home contents insurance cover from First Underwriting. Had a flood due to defective toilet part - liability of the insurer. Jane at First Underwriting trying everything they can to wriggle out of the claim. Absolute thieves.”

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Posted 6 years ago

“Outstanding customer service from Alarna. Very helpful. First time van insurance but with Alarna’s help I was more than with her assistance thank long you again”

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Posted 6 years ago

“Great service So polite Over the moon with the Price considerably more so that I have a dr10 nearly spent and they still insured me for a good prices easy to do all done withing 30mins Definitely recommend”

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Posted 6 years ago

“Alarna was fantastic. Made everything simple and broke everything down clearly. Price was great and service was fantastic”

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Posted 6 years ago

“Spoke to Alarna Irish and she was very helpful and clear, great service.”

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Posted 6 years ago

“Samantha was very helpful and informative. Thanks.”

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Posted 6 years ago

“After speaking with two less-than-helpful members of staff, Samantha Phillips was extremely friendly and helpful. She made the experience much more pleasant and smooth”

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Posted 6 years ago

“I have had a difficult experience with another insurer and Rich Wyatt was a star helping me get the exact cover I needed and for a very competitive rate. You need more Rich Wyatt's in the industry. Very rarely do you get world class customer care and honesty in the insurance industry and that is exactly what you have here.. highly recommended.”

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Posted 6 years ago

“Samantha was very nice, polite and helpful.”

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Posted 6 years ago

“Samantha you are the best even I could fill you wish grab a hammer and smash my head you was still with very nice and polite voice Thank you very much for help😘”

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Posted 6 years ago

“Very nice and polite customer service voice even you can fill thay wish grab a hummer and smash you”

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Posted 6 years ago

“By letting me know that all my paper work was in order”

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Posted 6 years ago

“Do not bother to waste your time or money on first insurance. Had a accident completely not my fault, and they do everything within there power to refuse to help. Was more concerned about assisting the 3rd party who crashed into me. Avoid this company 100%”

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Posted 6 years ago

“Thanks love”

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Posted 6 years ago

“Very easy to deal with. Made everything happen on time and at short notice”

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Posted 6 years ago

“I spoke with Emma today who was very helpful and made adding someone to the existing policy a smooth process.”

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Posted 6 years ago

“If I could have voted 0 stars it would have been. More than £300 removed from my account on Friday which was their error. Told by them it would be back in my account by Monday morning, which it was not. Spoke to someone again on Monday morning to be told it would be the end of the day. What a surprise we are here on Tuesday midday and still no money. Its a disgrace that they can "internal error" take this money but do not seem to want to give it back. I now cannot pay my bills or my childrens school lunches due to their error. Will never use this company ever again once my insurance is up for renewel”

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Posted 7 years ago

First Insurance is rated 3.6 based on 400 reviews