First Insurance Reviews

Name: First Insurance
Rating: 3.64

3.6 Rating 400 Reviews

67 %

of reviewers recommend First Insurance

Company Reviews

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3.6

Based on 400 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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First Insurance 1 star review on 6th May 2025

FrancisOlivia 771 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

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“The operator was very helpful and made life easy”

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Posted 7 years ago

“Got my quote through money supermarket and after clicking through was told I need to ring them. Then had to spend over 40 minutes on the phone being asked exactly the same questions I'd completed online! I first thought it was a bit dodgy when they said I needed to send them my named drivers licence and NI number. Licence I can understand, but NI number? Nope. Rang up today to cancel. They said my deposit will come back to me after 25 days. Do not click through!”

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Posted 7 years ago

“Samantha was very polite and very easy to understand. Explained everything and double checked when not 100% sure so I knew all information and cover was perfect. Big thank you to Samantha for making it a so easy and painless..”

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Posted 7 years ago

“COMPLETELY AVOID! after writing in all my details onto go compare and clicking the “I confirm all these details are true” button. I then had to phone to confirm everything again, which took 50 minutes!! I have never known it take so long to buy insurance. I was lured in by a cheap quote, which was then increased after the call. I had to then argued that I have a driveway at my house, whilst they searched for it on google street view?!!! Will never use again.”

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Posted 7 years ago

“Louis was a very polite helpfull customer service agent”

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Posted 7 years ago

“Purchased insurance and dealt with Richard Wyatt who was extremely helpful very knowledgeable and answered all my questions with no problems, definitely recommend!!!”

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Posted 7 years ago

“Awful Service, rude, incompetent staff. The FCA need to take a good look at this shame of an insurance broker. DO NOT USE!!! I emailed the renewals team instructing them to lapse the policy from renewal. They did not action my request and auto renewed the policy and tried to charge me a time on risk charge even though I have proof that the instruction to lapse was sent 3 days before renewal, I pointed out that I could not have dual insurance and offered to send a copy of my new cert of insurance as evidence, they guy I spoke to said that regardless I was being charged, he then proceed to put the phone down on me!!!!”

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Posted 7 years ago

“DISGUSTING COMPANY, WORST SERVICE EVER ENCOUNTERED. ONCE YOU CANCEL POLICY AND OR REFUSE TO RENEW THEN ASK FOR YOUR NO-CLAIMS BONUS PROOF, THEY DO NOT RESPOND. BY THEIR OWN TERMS AND CONDITIONS THEY SHOULD PROVIDE THIS WITHIN 72 HOURS.... 4 REQUESTS AND 7 DAYS LATER STILL NOTHING WHICH PUTS MY NEW CAR INSURANCE IN JEOPARDY. AVOID THESE DIRTY SCAMMERS AT ALL COSTS.”

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Posted 7 years ago

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Posted 7 years ago

“Disgusting company, worst ever experience of my life. Once you cancel the policy, and ask for your no claims bonus you will get no reply!! I have requested this 4 times now and by their terms and conditions they should provide this within 72 hours. It has been 7 days and my new car insurance is in jepoardy because they are waiting for my no claims bonus proof which I am struggling to get from these pieces of shiiiiteee! BEWARE, your in for a world of hurt if you do any sort of business with this company!!”

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Posted 7 years ago

“Emma Hastings was very helpful thankyou very much. Music did drive me a bit stir crazy and was on hold for a while but once through couldn't fault her dealt with my query for me.”

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Posted 7 years ago

“Waited too long to answer staffs are talking too fast .Rachael was the best helped thank you”

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Posted 7 years ago

“Disgusting service, give you a low quote to get you hooked, then jack the price up over the phone, should be done for false advertising.”

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Posted 7 years ago

“Rubbish rip off avoid at all cost!!!”

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Posted 7 years ago

“Avoid! Got a good quote online, but said they needed to verify with me over the phone. No phone call so rang them several times, was fobbed off and told they would ring me back. Asked 100 questions and then told that the new quote was £150 more than stated online! Even though I answered the questions on the phone exactly as asked online. Told them to stick it and have gone with another trusted Insurer. Deceitful and terrible customer service please avoid!!”

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Posted 7 years ago

“The worst insurance company i habe ever used. AVOID AT ALL COST”

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Posted 7 years ago

“Absolute disgrace of a company, been with them over 5 years with no claims and no changes, changed number plate and address, cost me £81!!!! Absolute crooks. Will not be renewing, avoid at all costs. No wonder everyone is getting peeved off at getting ripped off.”

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Posted 7 years ago

“Absolute thieves, changed address £65, changed car £65, added driver £65, took driver off £65 changes are now more than the premium, avoid this company”

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Posted 7 years ago

“Really poor customer service provided by Hannah and Emma at the Redditch office! This company have not provided a renewal in the time frame stated and said that the email had been sent to me. I hope they can prove this considering I called them twice asking for the renewal. I was then told the they will not provide a renewal with 2 weeks until my policy comes to an end. This was due to two non fault claims being made on my part. They advised a manager would call me yesterday which didn’t happen inspite if numerous emails being sent to Hannah who very simply can’t seem to company procedure!!!! Let’s see if we have any joy today!!!”

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Posted 7 years ago

“The company is a joke, went through comparison site, was told the quote could not be right and they jacked it up over £500, the eventually got it down so it was about 300 over. They asked for proof of address and then passport both was doing during the quote and accepted. They have not asked for this info several times and when I called them admitted they have it. Now the proof is not good enough for them and want more info I can’t provide as I’m working away. It’s borderline harassment due to their incompetence. Don’t use them.”

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Posted 7 years ago

First Insurance is rated 3.6 based on 400 reviews