Gladiator.co.uk Reviews

Name: Gladiator.co.uk
Rating: 2.34

2.3 Rating 110 Reviews

34 %

of reviewers recommend Gladiator.co.uk

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2.3

Based on 110 reviews


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Gladiator.co.uk 1 star review on 10th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are very,very high prices F***k of!!!”

Helpful Report

Posted 4 years ago

“If you register a complaint with gladiator they cancel your insurence, it's a small office and as they all know your details if you've logged a complaint without security checks! Steer clear of these they might save you a pound but they dont pay out! Steer clear of the Welsh Welsh insurence company it's not worth the hassle”

Helpful Report

Posted 4 years ago

“Do not use this company they will just take money out of your account and say they have sent you a letter for a auto renewal which they will have no proof of sending it you.Its just a excuse so they can take another years worth of money out of your bank without asking.They automatically assume that because you have had a policy previously that you definitely want to take the next years cover out with them and this can cost you hundreds more than running a quote on a comparison website stay away from this company please read all the other reviews it’s shocking they are still trading”

Helpful Report

Posted 4 years ago

“My van was stolen 2 and a half months ago and they don't want to give me any informations about my claim, I spoked with them many times in the phone and every time they told me I have to wait. Does anyone knows if a legal term for claims to be payed exists?”

Helpful Report

Posted 4 years ago

“A vehicle that I own was involved in an accident, Gladiator had their 'approved repairer' collect the vehicle on the 5th of September and I have not seen the vehicle since, and no one seems to be able to say when I will (Damage value advised to me £3000). If you can afford to lose your van for over a month without it damaging your income then Gladiator are the ones to use. It's as though it has been stolen by Gladiator because I could have had the repair done in three days! AVOID THIS COMPANY AND THEIR ASSOCIATE Companies.”

Helpful Report

Posted 4 years ago

“I’ve been a customer of Gladiator for many many years , fully comp van cover ,plus up to £2000 worth of tools cover , . One afternoon a low life thief broke into my van and stole most of my hand tools and drills ( which I rely on to earn a living) , I researched and priced (conservatively) I priced to replace my tools between £1600 and £1800 ............ Gladiator paid ....... £385.54 pence ........ feels like I’ve been robbed all over again !!! But legally this time ! Absolutely destroyed my faith in these companies being there to protect you when you need them . Whether all insurance companies are like this l don’t know , this is the first time I’ve needed them . If this is the case I might as well put my money in my sock drawer . Yours sincerely D Wilson”

Helpful Report

Posted 4 years ago

“I was charge £20 to change my address a customer for 3 years but I won’t renew disgraceful ripoff !!!!”

Helpful Report

Posted 4 years ago

“I really don`t normally give feedbacks, but on this occasion I feel I must, in the past few weeks I have had the need to ring about our van insurance and am extremely pleased at the level of service and help I have received, Nick in customer service is a great example of all that is good in my experience.”

Helpful Report

Posted 4 years ago

“This site is gladiators own review site, I have tried numerous times to inform any one wishing to insure a vehicle with them STAY AWAY. Robbing shower of insurers.”

Helpful Report

Posted 5 years ago

“Third time I have tried to write a review slating what I can only call fraudsters, stay away from this company.”

Helpful Report

Posted 5 years ago

“Been with gladiator for 4 years,4’000 miles or less each year.Over 20 years no claims with protected. My fault didn’t check the renewal cost as the email went to my junk. 25% increase on my policy. Phoned customer service this evening and in not so many words told tuff should have checked my renewal, I hold my hands up I missed it and it has cost me £45 to cancel my policy tonight , renewed elsewhere for £198 not the £489 those robbing twats would have charged me. And thank you James at Gladiator for pointing out that I should check my emails. I have only given one star as that is the only way I could review. - should allow reviews also.”

Helpful Report

Posted 5 years ago

“I’ve had to change insurance company as GLADIATOR have decided to nearly double renewal policy (13yrs no claims) Customer service might aswell be talking to a robot!!! Had to go elsewhere as there quote was a joke. Now been sent my no claims bonus through the post and and there saying I’ve made a claim which is untrue Avoid Avoid Avoid”

Helpful Report

Posted 5 years ago

“Had my parked Transporter hit whilst on holiday in Spain and despite getting a liability form signed by the 3rd party and police we have still not been able to claim for our losses. We were left stranded in Spain with no transport no way of getting ourselves home. We hired a car which we had to pay for and not been repaid we have lost our no claims and are arguing over the cost of repairs that we had to pay upfront. We are over £3000 out of pocket and had £550 from Gladiator.”

Helpful Report

Posted 5 years ago

“Awful… just awful!! Direct debits popping out on not the confirmed date but whenever they felt like it by looks (and they still charge you if it bounces because "its a computer error" !?!). Only contact by paper and not email or phone (even though you have to confirm these before you talk to someone!). People who answer the phones are very polite even though they only read from a screen but they do repeat themselves a lot when they haven't got the correct answer. Just had the quote for next year and Gladiator are DOUBLE the price of the post office and other quoters. Horrendous company with a out of date computer system it seems!”

Helpful Report

Posted 5 years ago

“My car was stolen on August 19th. 21 days on from the incident and I have had barely any correspondence from gladiator. On Monday 10th September I was made aware that the hire car I had paid for needed to be picked up on the 11th September. This gave me less than 24 hours notice to sort my circumstances out. I called gladiator twice on Monday 10th requesting a call back as to why I was going to be left without a vehicle when they had not processed my claim fully. No call back was received which led to me chasing gladiator off my own back on the Tuesday. The only coresspondance I had received was an email on Monday 10th to say that they would be sending an investigator out to take a written statement from me, the email also stated that the investigator would be in touch “soon”, giving me no more of an idea of how long this process would take to conclude. Having had my car stolen 21 days ago and the company having a policy of only hiring cars for 21 days it seems diabolical to me that they would not proceed through the process more urgently. Having paid a full years insurance I feel totally let down that I am left without transport which means I can not work. After speaking to gladiator throughout the day on 11th September nothing was concluded, no time frame given and most of all no empathy towards my situation. Had I been kept more in formed with the goings on instead of not hearing a single thing from gladiator over a two and a half week period I could of planned things better. On top of this they didn’t even have the dates correct for when the hire car should be returned and it is still sitting on my drive way! The way that the policies are played out when you need to use your insurance in horrific circumstances is disgusting and quite frankly causes their customers to feel very let down. This is the first time I have ever seen an insurance company deal with a situation so badly when the insurance company should be there to help their customers through out! I would never use them again for insurance and would advise others not to.”

Helpful Report

Posted 5 years ago

“Having written my van off (no third party) I had to buy a new one fast it took gladiator four weeks to pay me and they paid half the true value of the vehicle insisting there payout was correct and dealers inflate their prices so they can discount .Not by 50%.Not a company to trust ,go elsewhere!”

Helpful Report

Posted 5 years ago

“Watch out for auto-renewal don't pay with your debit card or visa because you have to cancel with them your bank cannot cancel payment”

Helpful Report

Posted 5 years ago

“Policy may be cheap but come to cancel and they completely rip you off don’t use them take your business elsewhere”

Helpful Report

Posted 5 years ago

“Brilliant service will recommend to anyone”

Helpful Report

Posted 5 years ago

“Shocking customer service. Added a named driver to the policy which as I expected increased my policy, but when I came to remove the name driver three months later, my personal policy doubled in price, when discussed with the 'customer service assistant' he said 'well you are free to cancel the policy at anytime Sir' to which I relied okay lets cancel it to which he relied 'that's a further £49 for cancelling'”

Helpful Report

Posted 5 years ago

Gladiator.co.uk is rated 2.3 based on 110 reviews