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Hastings Direct Smart Miles Reviews

3.3 Rating 1,958 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

Company Reviews

Product Reviews

3.3

Based on 1,958 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting company. tech does not work well, only sporadically records journeys. We contacted them on a number of occasions to sort then, out of the blue, they cancelled my daughters insurance via email. Hastings direct refused to engage after this, stating that although it seems ridiculous it is their policy. The problem is the tech, it is woeful. I am seeking legal advice. Might be cheaper but AVOID at all cost.”

Posted 1 week ago

“Second day in and already I'm stressed. First 12 journey perfect. Then travel into Doncster says I need to avoid breaking hard. Where this happened I'm clueless. Then I get marked down for breaking hard on the return journey. 7 points gone for what. Seems to me I've been drawn in to cheaper insurance at the expense of happy motoring. At this rate I wont have any points left in no time at all.”

Posted 3 weeks ago

“Black box is just not reflective of my driving. I drive a hybrid car and am very steady when I drive to stay on electric fuel. However 2 weeks in and score is low and the Hastings App is stating issues with braking and turning corners to fast. It just never happens so unless you are driving a car that has a 1 Ltr engine stay away from this insurance.”

Posted 1 month ago

“I think the black box is far too sensitive. I won't renew with them as I feel they are taking advantage of people. My concern is, and it is demonstrated by a lot of the comments is that as an insurance company they are going to hide behind the statistics. The data tells us this and the data tells us that. This is very dangerous ground as a consumer to be hearing.”

Posted 2 months ago

“My insurance was cancelled because my score dropped below 30, but here’s the weird thing. The black box was extremely over sensitive, marking me down for taking corners too fast when i definitely was not, even marked me down when i emergancy stopped because it was either that or a head on collision?? and here’s the even weirder part- the year before i was insured with another company black box and no issues. after cancelling my hastings policy i’ve gone with another company which tells me im a “gold driver”. so im struggling to understand how hastings thinks im such an awful driver, if two other telematics boxes have told me im a great driver? honestly would not recommend this company to anyone if you’re looking for a black box policy. it’s just a money grab. only thing i have good to say about them is how easy it was to cancel my insurance before they cancelled it themselves”

Posted 2 months ago

“The drive app useing the Tab is rubbish works when it feels like when u pulling away from junction to busy main road it say on hard acceleration and when u stopping to give away on coming traffic says harsh braking which gives u bad score.”

Posted 2 months ago

“Absolutely terrible organisation. We live on a hill and most of the car journeys are local, ie schools, local shops etc. It requires more breaking and acceleration than in what I assume they see fit and have had a nasty conversation with their so called customer services. They talked over me when speaking and kept repeating the same script. There are also multiple journeys that are not being recorded to get a correct average. All they repeat is ‘the data shows’. It’s a classic scenario of The Customer Says. My advise is to stay away..”

Posted 2 months ago

“This is crazy, I am a professional driver and the first day I used the app, I was getting score 100, now past 2 days I am driving the same, but the app is giving low scores and showing phone usage while driving, harsh braking, bad acceleration? What nonsense, this is absurd as my driving has not changed and I never use the phone whilst driving. Very disappointed, it seems like a flippin scam, I want to cancel this policy asap!”

Posted 2 months ago

“Over sensitive on breaking, if you break perfectly 8 x out of 10 it takes the 2 that were bad, I drive a BMW 520D MSport 2 litre setting off is totally different from a 1 litre, you need to take this into consideration 🤬”

Posted 2 months ago

“While i can understand how the system is supposed to work. It is badly flawed. Overly sensitive. Not up to real world use. The breaking warnings are ridiculous. Driving through single track lanes with blind bends, hairpins and passing places. Combined with High hedges. Farm equipment in road. Sometimes hard breaking is necessary. The hard acceleration warnings come up on anything other than glacial speed acceleration. Ive been driving for 30 yrs. On four continents. 11 countries. Including 3rd World countries. 17yrs no claims bonus. This system is shambolic. Your more worried about the score, making you second guess yourself. Making you a more unsafe road user.”

Posted 2 months ago

“Just been on call with this pathetic company and queried their policy rule about breaking with "what if a child steps out in front of my car and I have to break suddenly do you expect me to just mow them down" they said yes. Absolutely despicable and inhumane company.”

Posted 3 months ago

“It keeps telling me I have used my phone when I haven't. If I switch from car radio to external source (audible on phone) I do NOT need to touch or look at my phone for the current title to start playing, yet the app determines I'm looking at my phone. Utter bollox”

Posted 3 months ago

“Hastings You Drive app is too difficult to use. Worked fine (I think) on one phone then wont switch to a new phone - same number and SIM. Horizon style. To boot, I did not know that I signed up to it (driving dat). I will be more careful next time. I would not recommend this type of policy. Too much bloody hassle.”

Posted 3 months ago

“Do not deal with this company there suppose to refund my payment in full if I decide to cancel within 14 days. I cancelled within 2 days and they charged me £40.00 How can they get away with this it’s written in law that you get a full refund if you cancel within 14 days.”

Posted 3 months ago

“I m driving with black boxes on the busses for the last 10 years and i m awarded for the last 15 years for my safety driving...that box is inaccurate, very bad calibrated ,showing you are on the phone while phone is moving and they said is accurate...accurate means honedty...you try to overtake a staller and it shows speeding...you brake to avoid a bike cuts your way in a single file it shoes to much brake...but most annoying is yhst they trying to tell you that you are a bad driver after 25 years no claim without any blame worth accident...time to wske up ...as for the one 97 score....it looks suspicious...how it vomes so many drivers to be bad and only few to be good...another propaganda of underestimation minds and psychological bullying....”

Posted 4 months ago

“Daylight robbery - stay away from Hastings Direct. I was not informed about the black box and app when I purchased insurance online. They customer journey experience is deceitful - I didn't want the black box and they sold me the Smart Miles policy. They have harassed for the last two weeks. They have bombarded me with text messages, emails and letters remind me to keep driving to keep my score high. This is NOT the policy I bought and they pushed it upon me and they are now saying it was my fault. I am left with their extortionate cancellation fee of £45 and £75 outstanding balance. This is after being with them for less than a month. DAYLIGHT ROBBERY. I wouldn't recommend Hastings Direct Insurance to anyone. Pay more elsewhere but have peace of mind - they are robbers!”

Posted 4 months ago

“Hasting Direct sent me numerous correspondence after 2 weeks of being insured with them to say I'm under the score of 30 and within this correspondence it tells me that I need to improve, which I do and my score goes into the 40s. Next thing they are contacting me to tell me they are cancelling my policy. What was the point of telling me to improve? Really not worth using this policy”

Posted 5 months ago

“Not happy with Hastings black box insurance.They emailing a lot and stressing ..always not happy and i was i worrying while driving if black box works or not -lots of stress while driving.Not always their black box works..My final turning point and cancelation was because they said i must drive at least east once a week or my insurance will be cancelled! From 29 th of August london is in Ultra Low Emission every trip cost me £12.50 (they are not interested- they want data every week) Zone (ULEZ) expanded on 29 August 2023 and to cover all London borough .My car car was parked in one place from 29th- Hastings insurance was stressing me and asked to drive every week (they need my driving data or insurance will be cancelled. Stay away from them. What would happen if I'm ill or go away for few month abroad or not reading emails .? Not worth it any penny..”

Posted 6 months ago

“Useless YouDrive with Hastings - Would give 0 stars if possible. Took me 2 days to get the stupid app and device to work with my Android phone and still it doesn't record all journeys/data? Customer services and tech support still can't tell me why??? Now having to charge phone all the time because the app uses up battery and Hastings insist you turn off power save/battery optimisation. Then the driving criteria? Despite driving for 25 years with only one accident which was not my fault (cut up by idiot on roundabout) I am scoring low all the time usually failing on braking despite all other scores being 100% but still overall score down. Worrying about speed, acceleration, taking corner at normal speed instead of the Hastings apparently obligatory 5 mph and braking too quickly. Constantly slowing other road users and would say this kind of driving necessary to keep scores down is actually more risky. Scared of braking if a car suddenly stops or someone pulls out or a pedestrian steps out in road or even too hard at traffic lights/junctions? Absolutely ludicrous. If my 'normal' driving is such a risk how have I avoided accidents for so many years??? Really not worth the money saved but probably stuck with it for the year now.”

Posted 6 months ago

“Absolutely terrible i am.an experienced.druver cant get score abive 15 no speeding or any poor driving constantly worried about how to get score up when driving a hinder rather than a help”

Posted 6 months ago

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Hastings Direct Smart Miles is rated 3.3 based on 1,958 reviews