Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,005 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,005 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest I do get what some people are saying on here about exceleration because there are times when has a good driver it's needed to avoid danger, and of course I saw the use of phone added points down has well and for that I'm not at all surprised because that's a big danger unless car accommodates hands free, but don't let the reviews put you off if you drive sensibly it's not at all bad.”

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Posted 1 month ago

“My experience with Pamela Experts { pamelaExperts @gmail. com} has been great! They are knowledgeable and very straight forward and patient! I’m so thankful for their expertise and help in helping me get my money i invested with some investment brokers i found on Facebook”

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Posted 6 months ago

“Very easy to use and install. I have a healthy score despite making one of two minor braking errors, and even if it does occasionally make a mistake (as others have noted) if you don't drive like a lunatic in time the score adjusts back up quite quickly. I assume speeding only kicks in if you go above 70mph - haven't gone out of town yet...”

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Posted 1 year ago

“As of yet ive not had many problems , i do think that they want you to cause an accident by driving slow eeverywhere , ive now installed another drivescore app to compare with hastings if a time comes that they mess me about , im a hgv driver so this registers me all day everyday so i should have a conflicting case if they try to play the game”

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Posted 1 year ago

“Been with smart miles for just over 6 months and honestly think it’s great value for your money. I’m seeing all these negative reviews on here but everything’s been fine with me, I was in contact with them last week and the customer service was great and friendly. Only thing I do have to agree on is that acceleration score is low for me even though I’m very careful. Overall great value for money especially for a first time driver who can’t afford 2k for insurance. I’m excited to see my quote for next year.”

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Posted 5 years ago

Hello Charlie, This is really good to hear. It's good to see that you're having such a positive experience and I hope this continues to be the case. Thank you for taking the time to leave a review with us and I hope that you'll be offered a competitive renewal to reflect your careful driving. ~Theo

Posted 5 years ago

“Used for 3 years, although a few hiccups on their side about blackbox readings, everything was rectified and helped save a lot of money on insurance.”

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Posted 5 years ago

Hi Chris, Thanks so much for sharing your feedback. I'm glad we were able to offer you a competitive deal! ~Lillie

Posted 5 years ago

“i have had the policy for a year no problems im looking to reneiw and have been told if scored drop below 40 it wont be cancelled is this correct?”

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Posted 5 years ago

Hello Rob, Yes, that's correct. We're pleased you've been happy with your policy and we'd like to thank you for taking the time to leave us a review. ~Ethan.

Posted 5 years ago

“A couple of months in and fine so far. It seems worth the hassle for significantly cheaper insurance and I'm pleased that it makes me observe the speed limit 100% of the time - tricky at first but now it's just habit. It was the only vaguely affordable way to insure my daughter on my car so unfortunately it lumps both of us together as one driver even though I am the main user and have been driving for 25 years. We're losing more points than I expected on accelerating but maybe that's fair feedback. I'd like more info about how this is measured though as I suspect it is related to how/when I am changing gear rather than actual acceleration. The 10pm curfew is a bit on the early side and we lose around 5/100 points each time we travel after 10 although we get them back over time - I would avoid getting this insurance if you know you regularly have to drive after 10pm. I personally think they should change this to 11pm to cater for people who work and have a social life!”

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Posted 5 years ago

“We had just finished our first year with a score of 91. The black box has worked well for my 18 year old daughter if you drive within the speed limits, don’t slam the brakes on & not too mad with the acceleration the scores stay high. My only gripe is the 10 night time curfew as she finishes her part time job at 11 as with most students. The curfew would work better for 12 till 6. They were by far the better price very happy with the renewal which has halved from last year they really do reward safe drivers.”

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Posted 5 years ago

“Very helpfull”

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Posted 6 years ago

“it is good.”

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Posted 6 years ago

“I have been very happy with the service and was pleasantly surprised when my renewal quote had reduced by quite a lot!”

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Posted 7 years ago

“It's good”

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Posted 8 years ago

“It's a great price, SOME staff are helpful.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

Hi there, Thanks for the positive feedback, we are glad you have received a good service from us. Thanks - Jamie

Posted 5 years ago

“Quick and easy to renew my policy”

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Posted 7 years ago

“GOOD PACKAGE AND SERVICE”

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Posted 7 years ago

“brilliant customer service! and easy process of getting my black box! would recommend all first time drivers”

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Posted 8 years ago

“Very Good, however could improve more in the level of communication”

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Posted 6 years ago

Hi Rasheana,Thank you so much for taking the time to leave us a review and for insuring with Hastings Direct. We really appreciate your feedback.~ Amber

Posted 5 years ago

“Already having been with them for a year they have been quite good insurers. Reasonable pricing, the cheapest at the moment, the SmartMiles app is very handy in tracking my driving as well as referring to for reference. The customer service is good although upon renewal they did mess up by trying to set up a finance agreement rather than take it from the previously paid card. When I spoke to them to resolve the matter it was swiftly dealt with.”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,005 reviews