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Hastings Direct Smart Miles Reviews

3.3 Rating 1,958 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

Company Reviews

Product Reviews

3.3

Based on 1,958 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use and install. I have a healthy score despite making one of two minor braking errors, and even if it does occasionally make a mistake (as others have noted) if you don't drive like a lunatic in time the score adjusts back up quite quickly. I assume speeding only kicks in if you go above 70mph - haven't gone out of town yet...”

Posted 1 month ago

“As of yet ive not had many problems , i do think that they want you to cause an accident by driving slow eeverywhere , ive now installed another drivescore app to compare with hastings if a time comes that they mess me about , im a hgv driver so this registers me all day everyday so i should have a conflicting case if they try to play the game”

Posted 2 months ago

“Been with smart miles for just over 6 months and honestly think it’s great value for your money. I’m seeing all these negative reviews on here but everything’s been fine with me, I was in contact with them last week and the customer service was great and friendly. Only thing I do have to agree on is that acceleration score is low for me even though I’m very careful. Overall great value for money especially for a first time driver who can’t afford 2k for insurance. I’m excited to see my quote for next year.”

Posted 4 years ago

Hello Charlie, This is really good to hear. It's good to see that you're having such a positive experience and I hope this continues to be the case. Thank you for taking the time to leave a review with us and I hope that you'll be offered a competitive renewal to reflect your careful driving. ~Theo

Posted 4 years ago

“Used for 3 years, although a few hiccups on their side about blackbox readings, everything was rectified and helped save a lot of money on insurance.”

Posted 4 years ago

Hi Chris, Thanks so much for sharing your feedback. I'm glad we were able to offer you a competitive deal! ~Lillie

Posted 4 years ago

“i have had the policy for a year no problems im looking to reneiw and have been told if scored drop below 40 it wont be cancelled is this correct?”

Posted 4 years ago

Hello Rob, Yes, that's correct. We're pleased you've been happy with your policy and we'd like to thank you for taking the time to leave us a review. ~Ethan.

Posted 4 years ago

“A couple of months in and fine so far. It seems worth the hassle for significantly cheaper insurance and I'm pleased that it makes me observe the speed limit 100% of the time - tricky at first but now it's just habit. It was the only vaguely affordable way to insure my daughter on my car so unfortunately it lumps both of us together as one driver even though I am the main user and have been driving for 25 years. We're losing more points than I expected on accelerating but maybe that's fair feedback. I'd like more info about how this is measured though as I suspect it is related to how/when I am changing gear rather than actual acceleration. The 10pm curfew is a bit on the early side and we lose around 5/100 points each time we travel after 10 although we get them back over time - I would avoid getting this insurance if you know you regularly have to drive after 10pm. I personally think they should change this to 11pm to cater for people who work and have a social life!”

Posted 4 years ago

“We had just finished our first year with a score of 91. The black box has worked well for my 18 year old daughter if you drive within the speed limits, don’t slam the brakes on & not too mad with the acceleration the scores stay high. My only gripe is the 10 night time curfew as she finishes her part time job at 11 as with most students. The curfew would work better for 12 till 6. They were by far the better price very happy with the renewal which has halved from last year they really do reward safe drivers.”

Posted 4 years ago

“I’m quite confused about these reviews, I have had my black box for 3 months now after taking up the policy immediately after I’d passed my test, I find the app easy to use and feel the scoring system is fare, my score has never dropped below 85, and can occasionally be as high as 91. The only problem I have with the policy is the time of day and braking section, I feel many teenagers (like myself) have part time jobs at bars etc which involves shifts finishing past 10pm this makes the curfew very unfair and can kill your score badly when your driving is safe. The braking score i feel is too harsh, you can’t help braking harshly sometimes and I feel sometimes it’s made me dangerous as I’m reluctant to slam the brakes on in emergencies as I don’t want to damage my score. My speed and acceleration scores have never dropped below 100 as I have stuck to the speed limits (it’s not hard) my time of day score is 75 after driving back from work every other week and my braking score is 65 (I feel I rarely harshly brake and when I do my score plummets down and is hard to get back up) my overall score is 88 and I’m set for the biggest discount at renewal. I feel these reviews give a biased representative of the policy, I feel only people who have had problems have reviewed it which means it looks awful when it really isn’t, for the price there’s no point going anywhere else, it’s a year with the black box then I can renew without one ore I can switch companies if they refuse to remove it as I would have built a years no claims discount + a years experience”

Posted 4 years ago

Hi there, Thank you for your honest review. We are really pleased that you find the app easy to use and that you feel the scoring system is fair. I have passed your feedback on to the SmartMiles team with regards to the 10pm curfew and also regarding feeling reluctant to brake in emergency brake situations because of not wanting to drop your driving behavioral score, which has sometimes made you feel dangerous. Our SmartMiles team are more than happy to discuss tips for improving your driving behavioral score if ever you would like to talk about this with the team. The SmartMiles team can be contacted on 01733 308 380. ~ Amber ~ Amber ~ Amber

Posted 4 years ago

“My son had a black box fitted a month ago up to now is great also as a mother gives me peace of mind.. customer service is also very good.”

Posted 4 years ago

“My son has been with hastings about three months and the black box is absolute rubbish! Getting score up is impossible! The black box does not pick up his breaking unless he has had to break sharp due to another driver. He’s tried everything to get high score but now they are saying they are cancelling insurance!! He has called many times and all he gets told is try and get score up! How??? It doesnt work!!! Now he has 7 days till cancellation and got to pay hastings when its them cancelling!!! Worst company ever for customer service! Plus now they are cancelling insurance his insurance with another company will double! Hastings seriously sort out the black boxes you supply because direct line boxes work perfectly and customer service is far better!!!!”

Posted 5 years ago

Hello, Thank you for taking the time to leave us a review and I am sorry that you feel you've had a negative experience with us. We would have contacted your son with an initial pre warning letter when his score dropped below 40. After this we would have given him the opportunity to lift his score above 40 and the first warning would only have been issued if he didn't increase his score after either 50 miles of driving or 5 journeys. Failing to do so, we would then have issued your son with a second warning only after 200 miles worth of driving. If your son didn't increase his score in the 7 days after his second warning was issued, only then would we look to cancel his policy. We are sorry to lose your son as a customer but ultimately black box policies are based on driving behavioral scores. ~ Amber

Posted 4 years ago

“I haven’t went over the speed limit once and I’ve had box 4 months and my “speed” is sitting on 90? Could you tell me why please? Is there any chance I could work to get that back to 100?”

Posted 5 years ago

Hi Wesley, Thanks for your review. It may be that your speed slightly too high on a road which was unfamiliar to yourself. The SmartMiles team are able to look at this for you and see where you went over the speed limit to give you some clarification on the situation, however if you continue to follow the road signs your speed score will increase. ~ Harriot

Posted 5 years ago

“Great renewal price! Very happy with it, company been great with me over the year.”

Posted 5 years ago

Hi Rebecca, We really appreciate the time you've taken to share this with us. It's good to see that we were able to offer you a competitive renewal and reward you for the quality of your driving throughout the year. Thank you for choosing to renew with Hastings Smartmiles -Theo

Posted 5 years ago

“Very Good, however could improve more in the level of communication”

Posted 5 years ago

Hi Rasheana,Thank you so much for taking the time to leave us a review and for insuring with Hastings Direct. We really appreciate your feedback.~ Amber

Posted 4 years ago

“no hiccups or problems after a year, the only thing i would say is that the black box is ridiculous, one slip up thats it and your driving score will go down. However, no matter how good you drive or no matter how long you do it for the score never seems to redeem itself! this needs sorting and its not like it isnt noticeable...”

Posted 5 years ago

Hi there,Thank you for your review. I'm glad to see you had a good year with our SmartMiles policy. The scoring system can be frustrating at times but we do offer help and support through our First Response Unit if you ever feel you need assistance. They can giver really helpful hints and tips to get your score back up where it needs to be, their number for future reference is 0800 048 2955.~ Jamie

Posted 4 years ago

“It was an amazing experience to insure my car with SmartMiles. But what could be improved is that if customers are not limited to certain mileage. And to reduce the insurance cost even thought there was limitations.can you please not take money without informing the customers.”

Posted 5 years ago

“Box fitted by young pleasant young man, Only been 1 week so far highly satisfied as it truly reflects my driving ability, as an ex. Driving instructor 100% Braking / 100% Accelerating / 100% Speed / 15% Time of day. I felt this was very harsh for one trip on the 16 Nov 2018 at 22:07 which took 11m 8s, over a distance of 2.81 miles. Felt like giving a 1 star review, but did not want to be as mean as Hastings, for such a minor fault. Overall driving score 80. The time of day rating seriously needs to be changed.”

Posted 5 years ago

“Great, no mither & my box cut my next year insurance done a lot”

Posted 5 years ago

“Good value and good customer service when phoning.”

Posted 5 years ago

“Good communication, reliable insurance as well as price, very happy !”

Posted 5 years ago

“Very helpfull”

Posted 5 years ago

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Hastings Direct Smart Miles is rated 3.3 based on 1,958 reviews