Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.33

3.3 Rating 1,960 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,960 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a good all round service. I also liked the reward discount I received for being with them for 4 years. Would recommend them to any new driver which need a trusted company to look after you.”

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Posted 5 years ago

“Good service, very friendly and a good price”

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Posted 5 years ago

“Sent me email reminder when insurance was due for renewal.”

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Posted 5 years ago

“Exceptional services and rewarding good driving manners.”

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Posted 5 years ago

“It wasn't clear what the actual price of the insurance renewal actually was, as some contradicted others on this.”

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Posted 5 years ago

“Great insurance only thing I don?t like is having a black box all the time.”

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Posted 5 years ago

“I haven't had an accident to see how that process goes. Otherwise, for the first time in my motoring career I didn't have to change insurers because the renewal quote was expensive.”

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Posted 5 years ago

“Quick and helpful renewing my car insurance”

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Posted 5 years ago

“took a while to get through your telephone system, but contact was amiable and knowledgeable, so with a black box rating of 80% -as I was told, I renewed at a slightly lower premium”

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Posted 5 years ago

“Good renewal quote based on my driving, but disagree with marks for braking . Despite gentle braking it marks braking as harsh”

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Posted 6 years ago

“I rang them and the member of staff was clear and concise which is reassuring.”

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Posted 6 years ago

Hello there, thank you for your feedback. Its reasuring to know that our service was what you exoected. - Jamie

Posted 4 years ago

“The policy is good but my only negative is that I have renewed my policy but the information on the black box is not reset. I will be starting the new policy at a disadvantage. I have been told how to improve my "score" but nothing felt like it worked”

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Posted 6 years ago

“Smart device was easy to install, and come with good instruction.”

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Posted 6 years ago

“Didn?t have a problem renewing the insurance. The person was very helpful with any questions we had.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

Hi there, Thanks for the positive feedback, we are glad you have received a good service from us. Thanks - Jamie

Posted 4 years ago

“Absolutely brilliant help from them when I called to enquire about renewal, really nice and explained everything well.”

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Posted 6 years ago

“I thought that the cost to renew my car insurance was amazing, however at the beginning of the year, the terms could have been explained better as I got two warnings for driving at night but no one ever explained that it went off a percentage until I spoke to one girl who explained it perfectly”

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Posted 6 years ago

“I would recommend them, I think they?re app and website are very useful we keep on track of my score and earn a discount. In addition, I think it?s very useful how the app record my journey miles and miles for the year, in case I need to top them up.”

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Posted 6 years ago

“low cost and good customer service.”

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Posted 6 years ago

“Already having been with them for a year they have been quite good insurers. Reasonable pricing, the cheapest at the moment, the SmartMiles app is very handy in tracking my driving as well as referring to for reference. The customer service is good although upon renewal they did mess up by trying to set up a finance agreement rather than take it from the previously paid card. When I spoke to them to resolve the matter it was swiftly dealt with.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,960 reviews