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Hastings Direct Smart Miles Reviews

3.3 Rating 1,976 Reviews
57 %
of reviewers recommend Hastings Direct Smart Miles
3.3
Based on 1,976 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

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Service was very good, was only renewing my policy so quick and easy process
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Posted 6 years ago
They made a mistake when I was wrongly assessed as speeding. The data was put right and I had a small refund. Hopefully the data will will correct this year.
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Posted 6 years ago
very good purchase value for money
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Posted 6 years ago
Great service however, the guy reading the terms on the phone before you get through to anyone goes on too long. I always try avoiding calling because of this reason. Sad that you can't take you telematics box out with SmartMile's
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Posted 6 years ago
Good price and cover
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Posted 6 years ago
Trouble free service
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Posted 6 years ago
2nd year with Hastings and never any issues! Straight forward and easy with renewal. Brought my insurance down by half which is what it said it would do! FAB :)
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Posted 6 years ago
helpful on the phone
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Posted 6 years ago
Couldn?t really fault the service much at all apart from a few minor problems but apart from that excellent !!
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Posted 6 years ago
I have been very happy with the service and was pleasantly surprised when my renewal quote had reduced by quite a lot!
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Posted 6 years ago
Very good
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Posted 6 years ago
Box was easy to install and the app is easy to use. It's good to monitor your driving as you can then take action if there are any errors.
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Posted 6 years ago
Hello James, It's good to hear that it's proving to be helpful regarding your driving. Thank you for taking the time to leave a positive review with us and for choosing Hastings Smartmiles as your insurer -Theo
Posted 6 years ago
I have been with Hasting Smart Miles for 3 years now and I do love their reduced premiums when I have been driving good. Unfortunately, I have never been notified that for an extra ?35 I can protect my No Claims Bonus- which I would have done! The customer service agent stated it could not be added on after renewal, I only renewed 2 and a half weeks ago? I do not see why this cannot be added on at any time..
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Posted 6 years ago
The smart miles box is a good tool to keep up to date with how good my driving is. Also like that an email came through to notify me as to how much renewal would be and when. Possibly the box could do more in terms of telling me how economical my driving is etc.
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Posted 6 years ago
I made quite a saving this year as my driver rating was quite good...however I hated having the box on and having points deducted when I had to be out after 10pm as I am clearly not a young driver....... It was explained to me that this would not be a problem in the second year so decided to renew...
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Posted 6 years ago
Competitive prices however unable to defer renewal of policy, new quote required.
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Posted 6 years ago
It's a great price, SOME staff are helpful.
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Posted 6 years ago
Makes expensive insurance more reasonable; however restrictive as to when you can drive; and does not allow for how others drive; eg braking due to others pushing in front. will be expensive to swap over to next vehicle or if I want to have the device removed.
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Posted 6 years ago
The gentleman I spoke to was very helpful when I came to renew my insurance. Very polite and explained everything to me.
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Posted 6 years ago
I found Hastings to be an amazing insurance for 1st time drivers. I found that was able to developer my way of driving without being penalised. Although I did have some issues with the cording of my uses of braking but hey Not everything?s perfect
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Posted 6 years ago
Hastings Direct Smart Miles is rated 3.3 based on 1,976 reviews