Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.32

3.3 Rating 1,976 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a year and a final drivers rating of 93, my annual premium has gone from ?1,200 to ?560, and I now only pay ?58 per month compared to the ?110 I was paying last year. As it?s only the second year I?ve held my license, this is a considerably low monthly payment for car insurance. I found the driving app really helpful, it picked up on my harsh braking initially and more score in this area became quite low, however as time went on and I no longer had this problem (just took time to get used to the brakes!), the score then went back to 100. I also had someone drive into the back of me in April and everything was handled very smoothly with minimal stress to myself. The only downside has been the 10pm curfew. Definitely recommend for first time drivers.”

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Posted 6 years ago

“This was a renewal with a black box. I received the renewal quote which was a good price however there was no explanation of how the data from the box influenced the price or suggestions of areas to improve that may influence the quote further. This was most disappointing.”

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Posted 6 years ago

“Good Service, no issues”

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Posted 6 years ago

“At first I did regret getting a black box and heard rumours that if you drove at night they would cancel and various other things. To be honest I've had no problems at all. The first year my insurance was ?1250 and the second year was ?550 I couldn't be happier. I don't know how the braking works though, I am in 10 out of 100 and I live in Bradford where everyone pulls out on you. Maybe if they looked at where you live that would be good.”

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Posted 6 years ago

“The customer service is great and the price is great.”

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Posted 6 years ago

“I would recommend Hastings Direct Smartmiles To other people and would buy from them again”

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Posted 6 years ago

“Service is great, been with smart miles two years and this is my second renewal. Love the unlimited mileage feature after the first year. They make finding insurance so affordable”

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Posted 6 years ago

“let me know why my premium is competitive and polite all the time.”

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Posted 6 years ago

“Customer service really improved. Phone answered immediately and dealt with efficiently.”

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Posted 6 years ago

“looked after but could not use with new car as you did not do a meter for it”

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Posted 6 years ago

“The customer service people were very good with dealing with my problems”

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Posted 6 years ago

Hi there, Thanks for the positive feedback, its great to hear that you have received the service you require. - Jamie

Posted 5 years ago

“All round good company, fair to new drivers ?”

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Posted 6 years ago

“Very helpful team throughout the year, happy to renew.”

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Posted 6 years ago

“I keep getting emails off them saying my driving score is too low and that they're going to terminate my insurance because of my working shift where i have to drive into work at unsociable hours. wish i never got the black box insurance with them and wont be renewing with them that's for sure.”

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(Car Insurance) - Posted 6 years ago

“Helpful staff, explained things clearly”

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Posted 6 years ago

“ok”

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Posted 6 years ago

“Easy to use website, smooth service throughout the transa tion”

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Posted 6 years ago

“Have had no problems with my insurance, every phone call I've got the help I need. Everything has been simple”

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Posted 6 years ago

“Pleased with the efficiency of renewing my policy but still can't get into the part where I can see how my driving is doing. Had a couple of passwords but neither worked.”

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Posted 6 years ago

“Spent renewal out early so we had time to read it and then nothing to do to renew its all done automatically”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,976 reviews