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Hastings Direct Smart Miles Reviews

3.3 Rating 1,960 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

Company Reviews

Product Reviews

3.3

Based on 1,960 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive prices, rewards you for good driving (My premium went from ?1300 - ?500, my score was 65) and reasonable in how it scores you although a bit too harsh with night time driving I feel. Customer service has been very friendly throughout although the website could use some improvement, I am always having to call to get things sorted.”

Posted 5 years ago

“yes”

Posted 5 years ago

“Good service”

Posted 5 years ago

“My quote came down by ?300 from the previous year However you did not get 5 stars because I have reservations about the accuracy of the smart miles box”

Posted 5 years ago

“Very clear, efficient and follow up on everything”

Posted 5 years ago

“Have had no real problems whilst being insured by smartMiles. Will renew and recommend if the price is right.”

Posted 5 years ago

“1) They are good in service, commitment, as they fitted device in my car as per the schedule fixed and gave me due discount while renewing my insurance after one year. 2) Recording wise bit problem as due to their timings (no drive from 2200-0500) I strictly followed at the cost of my comfort after getting free from work at 0430 waited till 0500 and coming back home from friends and parties before 2200 but my rating did not improve from given 80 despite my repeated calls. Moreover my ratings for speed and acceleration should have been improved due to my careful driving but they remained 91 and 90 without any explanation. 3) Overall I am happy.”

Posted 5 years ago

“i was disgusted with the way you put up my insurance by ?100.00 just because i changed my address from 14,to 6 greenhill great harwood even the post code stayed the same”

Posted 5 years ago

Hello there,Thank you for your feedback. I'm sorry to see you have been charged so much for changing your address a few houses down the road. In these circumstances its worth getting an explanation from the advisor you spoke to as to why this fee was charged. If you call 01733 308 380 an advisor would be more than happy to explain.~ Jamie

Posted 4 years ago

“Good service very helpful , sometimes didn?t answer the question too well and therefore got me confused by overall good as we got to the end goal very quickly”

Posted 5 years ago

“Very good customer service”

Posted 5 years ago

“Straightforward to deal with. So far, not anywhere near as bad as some of the bad reviews I read.”

Posted 5 years ago

Hello there,Thank you for taking the time to leave such a positive review.~ Jamie

Posted 4 years ago

“Yes would use them again reduced cost from last year”

Posted 5 years ago

“Competent online application process followed up by pleasant customer services contact. Maybe we Brit's can learn a thing or two from our continental cousins who ignore postcode when setting premium; everyone pays the same rate irrespective of location.”

Posted 5 years ago

“Still waiting for reply to e-mail of June 6th regarding insurance payment. but the response to a telephone call on the same matter was excellent”

Posted 5 years ago

“Would Recommend to friends and family Hastings have been very helpful”

Posted 5 years ago

“Yes I will buy them again.”

Posted 5 years ago

“simple to purchase and recent amendments were very straight forward and can be made through your account online.”

Posted 5 years ago

“it is good.”

Posted 5 years ago

“Dealt with me well but I asked questions which weren?t answered”

Posted 5 years ago

“Good renewal price - always helpful when you speak to them”

Posted 5 years ago

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Hastings Direct Smart Miles is rated 3.3 based on 1,960 reviews