Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant help from them when I called to enquire about renewal, really nice and explained everything well.”

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Posted 7 years ago

“Helpful staff, explained things clearly”

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Posted 7 years ago

“Really happy with my renewal price and the service I've received over the last 2 years”

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Posted 7 years ago

“Engineer turned up as planned. Took about 15 minutes to fit tracker. He also photographed log book”

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Posted 8 years ago

“As I only drive occasionally, the service I have received is good. My score could be rated higher as I do only complete a few miles per annum. I have renewed my policy as your pricing is of the best value. Continue with your best efforts. Regards Hannah Jones.”

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Posted 8 years ago

“Easy and convenient”

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Posted 6 years ago

“Stuff were easy to talk to”

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Posted 6 years ago

“The people I spoke to let me know all the good deals I?d receive and answered all of my questions thoroughly. This is my third year with Hastings SmartMiles and they really do praise their customers for loyalty.”

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Posted 7 years ago

“Overall hastings were very helpful. I had a delay in the delivery of the black box, the staff were able to sort this quickly and were again very helpful.”

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Posted 8 years ago

“My renewal quote was lower than all the other insurers I considered moving to but with the same benefits as before”

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Posted 6 years ago

“Can be pretty stricked when it comes to your diving score, but worth it when it comes to renewing. Saved ?400 I renewed!”

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Posted 8 years ago

“I renewed my insurance with Hastings smart miles, the price of renewal was better than expected, I was able to easily switch my payments to months instalments, add on an extra and I was able to find out any information I needed when phoning the customer services.”

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Posted 8 years ago

“the online service was easy to use and every thing was clear and easy to understand.”

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Posted 8 years ago

“No complaints But the mobile app could do with a few update/ become usable, the customer service is great very helpful”

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Posted 6 years ago

“Good value and good customer service when phoning.”

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Posted 6 years ago

“The acceleration scoring is unfair.”

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Posted 7 years ago

“Generally very good BUT unless your battery has screw type terminals you will need to arrange for an engineer visit or ask your local mechanic to fit for you unless you are a car buff. More detailed instructions could help!!”

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Posted 8 years ago

“Easy, efficient and convenient”

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Posted 8 years ago

“Plenty of info given and always been very helpful”

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Posted 8 years ago

“It was an amazing experience to insure my car with SmartMiles. But what could be improved is that if customers are not limited to certain mileage. And to reduce the insurance cost even thought there was limitations.can you please not take money without informing the customers.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews