Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.33

3.3 Rating 1,960 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,960 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer adviser was very polite and could answer all my questions.”

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Posted 5 years ago

Hi there,Thank you for your positive review, its great to know that you received the service you required when speaking with our advisors.~ Jamie

Posted 4 years ago

“A good service. what you would ilke to expect.”

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Posted 5 years ago

“The service was good, the box itself is easy to fit and came with clear to follow directions. The limits to drive in were also good. However, the driving at night time severely limits you as one drive past 9 because ingsnyoyr score really up and can take weeks to go back down. I did not continue with this service because there was no reward from driving within the limits for a year, my insurance went up rather than down.”

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Posted 5 years ago

“They were easy to talk to on the phone and sorted out the problem quickly.”

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Posted 5 years ago

“Overall good service apart from the fact my renewal was incorrect. That said when I made contact regarding this the correction was dealt with quickly.”

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Posted 5 years ago

“No complaints But the mobile app could do with a few update/ become usable, the customer service is great very helpful”

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Posted 5 years ago

“Efficient on the phone when I rang to renew. Not a bad price, but helped by having a 'black box”

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Posted 5 years ago

“Informed me the insurance was due and made it easy to renew Nice to speak to a person and pay over the phone”

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Posted 5 years ago

“Good app and cost went down a lot with the box”

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Posted 5 years ago

“Good assistance from agent. Promised to forward cert and kept to agreement. Would have liked lower renewal quote as driving score well above average.”

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Posted 5 years ago

“Would recommend as I've never had a problem”

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Posted 5 years ago

“Very helpful and a great deal”

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Posted 5 years ago

“Easy online application and free phone contact number.”

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Posted 5 years ago

“I have a Next Base Dash Cam, which I don't receive an discount. Otherwise quite happy.”

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Posted 5 years ago

“Helpful staff & good product”

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Posted 5 years ago

“The customer service is fine but the app could use some work. It constantly logs you out when switching pages and doesnt give you information about where your driving is bad; is just gives you a number out of 100 for things like breaking and accelerating.”