“GREAT CUSTOMER SERVICE, STRAIGHT FORWARD ADVICE, WITH COMPETITIVE QUOTES WITH THE COVER I NEED, DOCUMENTS BIT SLOW BUT RECEIVED THEM WITH SHORT DELAY
WOULD RECOMMEND THIS COMPANY 100%”
“I received 2 letters from HomeInsurer, the last one dated 8th December 2016, stating that HomeInsurer.co.uk regret to advise that following the issue of a winding up petition by PwC and the Lichtenstein Financial Market Authority (FMA) against Gable Insurance AG, my Smart Home insurance policy will terminate and all cover will cease from 16th December 2016.
I then received a Renewal Reminder letter dated 14th December 2016, stating that my home insurance was due for renewal on 8th January 2016, at a cost of £2,665.16, which is an increase of £2,449.26 on the previous years' policy!
I rang HomeInsurer to find out why I had received the Renewal Reminder and why the price had gone up by £2,449.26, and they operators reply to the renewal letter was, "I guess you must have got the renewal letter by mistake, so just disregard it", and his reply to the increase is "well the increase is because it's the type of property you've got, you've got a chalet bungalow, so that's why the premium's gone up". I then told the operator, that I would no longer be using their company, and delete all my details, to which the operator agreed, because he knew how ridiculous it was. As soon as I mentioned the increase, and before I could finish he pointed out to me the vast increase and disappeared to find out why it had gone up so much, His reply was very hesitant and totally unsatisfactory,
So to confirm, last year I had a chalet bungalow and my premium was £215.90, this year, I still have a chalet bungalow and my premium has gone up to £2,665.16 because I have a chalet bungalow.
I don't advise anyone to go with this company because they clearly don't know what they are doing!! I will enjoy talking to the Ombudsman about this one.”
“DO NOT USE THIS BROKE, they use very poor off shore under writers who are cheap but you get very little cover. I have had to make a large claim and it is going to cost me tens of thousands due to a poor underwriter in Gibraltar. A policy is not cheap if you are not covered. I was shocked at the number of exclusions. Avoid this broker, look for one of the big companies and get the correct insurance.
Just look at the website! Just because you found homeinsurer.co.uk on a compare insurance website does not make them good, you have be warned; you will be fine until you really need to make a claim...”
“I have bought an insurance policy with them and when I called for claim, the company that deal on their behalf clearly advised that my details do not exist and they will have to go back and check. I am still waiting.
The same with home emergency - unfortunately I have paid a year in advance and cant even back out but will sure think twice before using them again!!
Not reliable”
“Home insurance is a bind, but a necessity. This provider gave a competitive quote and was easy to do business with in regards to documentation and setting up the policy.
I have never claimed on my home or car insurance so I cannot comment on this aspect.”
“I was able to purchase my Home Insurance significantly cheaper than any other provider, with everything we needed included. They were very helpful and easy to deal with. Fortunately we have not had to make a claim up now so I cannot comment on how they would deal with that side of things.”
