“Incorrect information was added to my policy through no fault of my own, yet being charged to correct this. Have been given lots of misleading and incorrect information in the process, including being told the incorrect price of my original premium. Poor customer service with rude staff. I have now cancelled the policy as if this is how they deal with a small admin error I would hate to attempt to make a claim through them, if the time ever come. Please avoid this company.”
“Found this company through confused.com got through to an agent believe his name was Terry he said I was through to the wrong department and couldn't get me off of the phone quick enough. Then was passed through to another agent named Andy who was extremely helpful and nothing was to much. I am a first timer in the world of insurance as I've just recently purchased a house so don't have much of an idea what I'm doing! If you want someone who's going to give you their time and patience explaining the ins and out to you, ask for Andy. Will hopefully be renewing next year!”
“Usual sub prime market. Manned by people with no GCSE's and after a few quid. Don't ever pay them the capital charges. Just ignore it. Don't deal with them. EVER”
“Could not be nicer when you are buying the product. When there's an issue however, staff a rude and very condesending. Blatently lied to me. I wanted to cancel insurance after an extremely shoddy experience in trying to make a claim for accidental damage to a TV. Told me I had to pay for an independent engineers report to prove the TV was broken, if it really was smashed they 'may' consider refunding the cost of the report within my claim. They would then send out a paper application form by post to be filled in which I had return, again, via 'snail mail'. I gave up and asked them to just cancel the claim and the policy. They then told me Creation would charge me around £140 to cancel which is ridiculous, as I had set up a loan under a finance agreement with creation . I called creation they informed me they don't charge anything to cancel the finance agreement and what they were probably trying to do was stop me from cancelling the policy as they would have to repay comission the company had for setting up the policy.”
“BEWARE - if its cheap its because you get very little in return.
We insured with these guys last year; at Christmas I bought a new bicycle which was subsequently stolen some 4 months later. Tried to make a claim but was told that bicycles had to be registered as separate items, would cost more to insure and had to be agreed with them.
There are soooo many bad stories about this company. Find a proper insurer - we're voting with our feet.”
“DO NOT USE THIS COMPANY !!! There are not enough hours in the day to explain just how incompetent the employees of this company are.
Remember this advice if not it will end up costing you a lot of money and stress.
They get a one star rating as that is the lowest they can possibly get.”
“Brilliant brokerage! My home insurance has always been an ongoing drag every year to get it sorted out! This year I phoned up got straight threw to a helpful chap by the name of 'Andy' he went through everything with me and made the process a hell of a lot easier than what it usually is! Thank godness for him! Will most definitely be using them next year!”
“SHOCKING CUSTOMER SERVICE & T&C's...
they automatically renewed my insurance for, surprise surprise, a much larger amount that last year... However I had insured elsewhere, unbeknown to me I had agreed to auto-renewal (my bad and hands up), £191 on my credit card which I challenged, they then issue a £57 refund... Absolute joke of a company, the people who answer are condescending and insulting. They keep 2x admin charges and all their commission, and then tell you to ring the actual insurer to challenge it. They are not willing to support their customers and just want to shaft you, in the process they are disgustingly rude to deal with!! Funnily enough the MD "is never in the office and doesn't deal with customers"...
I am proceeding with a complaint via the FCA, and WILL be finding this wimpy MD!
Absolutely fuming at this company, they've shafted me for £130!!!”
“GREAT CUSTOMER SERVICE, STRAIGHT FORWARD ADVICE, WITH COMPETITIVE QUOTES WITH THE COVER I NEED, DOCUMENTS BIT SLOW BUT RECEIVED THEM WITH SHORT DELAY
WOULD RECOMMEND THIS COMPANY 100%”
“I received 2 letters from HomeInsurer, the last one dated 8th December 2016, stating that HomeInsurer.co.uk regret to advise that following the issue of a winding up petition by PwC and the Lichtenstein Financial Market Authority (FMA) against Gable Insurance AG, my Smart Home insurance policy will terminate and all cover will cease from 16th December 2016.
I then received a Renewal Reminder letter dated 14th December 2016, stating that my home insurance was due for renewal on 8th January 2016, at a cost of £2,665.16, which is an increase of £2,449.26 on the previous years' policy!
I rang HomeInsurer to find out why I had received the Renewal Reminder and why the price had gone up by £2,449.26, and they operators reply to the renewal letter was, "I guess you must have got the renewal letter by mistake, so just disregard it", and his reply to the increase is "well the increase is because it's the type of property you've got, you've got a chalet bungalow, so that's why the premium's gone up". I then told the operator, that I would no longer be using their company, and delete all my details, to which the operator agreed, because he knew how ridiculous it was. As soon as I mentioned the increase, and before I could finish he pointed out to me the vast increase and disappeared to find out why it had gone up so much, His reply was very hesitant and totally unsatisfactory,
So to confirm, last year I had a chalet bungalow and my premium was £215.90, this year, I still have a chalet bungalow and my premium has gone up to £2,665.16 because I have a chalet bungalow.
I don't advise anyone to go with this company because they clearly don't know what they are doing!! I will enjoy talking to the Ombudsman about this one.”
“DO NOT USE THIS BROKE, they use very poor off shore under writers who are cheap but you get very little cover. I have had to make a large claim and it is going to cost me tens of thousands due to a poor underwriter in Gibraltar. A policy is not cheap if you are not covered. I was shocked at the number of exclusions. Avoid this broker, look for one of the big companies and get the correct insurance.
Just look at the website! Just because you found homeinsurer.co.uk on a compare insurance website does not make them good, you have be warned; you will be fine until you really need to make a claim...”
“I have bought an insurance policy with them and when I called for claim, the company that deal on their behalf clearly advised that my details do not exist and they will have to go back and check. I am still waiting.
The same with home emergency - unfortunately I have paid a year in advance and cant even back out but will sure think twice before using them again!!
Not reliable”
“Home insurance is a bind, but a necessity. This provider gave a competitive quote and was easy to do business with in regards to documentation and setting up the policy.
I have never claimed on my home or car insurance so I cannot comment on this aspect.”
“I was able to purchase my Home Insurance significantly cheaper than any other provider, with everything we needed included. They were very helpful and easy to deal with. Fortunately we have not had to make a claim up now so I cannot comment on how they would deal with that side of things.”
