Lancaster Insurance Reviews

1.9 Rating 220 Reviews
22 %
of reviewers recommend Lancaster Insurance
1.9
Based on 220 reviews
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
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How quickly does Lancaster Insurance resolve customer queries?
(4 weeks ago)
Greater than 56% of reviewers feedback is Lancaster Insurance takes over a week to resolve customer queries.
(4 weeks ago)
40.00%
Industry Average
Very difficult to contact customer service. Make sure you read the reviews for the insurance providers they are offering.
- Anonymous
I Cancelled insurance 7 months into the policy as I had sold the car and was not replacing it. I took advantage of their monthly payments and had paid seven months premiums. They charged me for the remaining five months when I cancelled so I ended up paying the full years premium with no refund. AVOID this company and never pay in instalments! Appalling service!!
- M O’Connor
Awful service for loyal customers!! Avoid them and go to the NFU instead. I did. Never answer calls from current customers ( the phone cuts dead after waiting over 12.15 mins!) and take ages to respond to emails. Funny, but I posed as a new customer - they answered within 30 seconds each time!!
- Adam