“NCI's aim is to provide competitive quotes through comparison sites and then hit you with whopping extra costs.
For the first time I had to provide licence check codes from DVLA and copies of actual licences, this allows them to check you driving record, which is reasonable you may think.
However, what they are looking for is any minor discrepancy in your 'compare the market' data and then come the extra's. I didn't know about a speeding fine my wife had incurred last year (SP30, 3 points) and they wanted £150 extra on top of a £400 premium. About £85 more than when priced competitively.
To cancel the policy after 34 days I was offered £245! A derisory amount as they charge £75 plus the £50 commission they originally made on your policy!
I was very keen to take my business elsewhere but ended up paying £81 odd to remove my wife from the policy.
Customer service was pretty good but the hassle and costs 'post quote' will mean I never insure with this company again.”
“Ridiculous amount of admin fees taken at any opportunity. Having finished paying for my 12 months insurance, couldn't believe their nerve asking for £75 because I had sold my car. I would suggest you avoid using this broker.”
“Only just taken my policy out with NCI so cant comment on claims but so far they have been excellent. Cheapest price by almost 50%, very friendly and relaxed call.”
“So I took out the insurance and paid £184 initial payment followed by £63 in monthly installments. I told NCI I had 6 years No Claim Bonus for which they asked to send proof. I had 6 years NCB in 2011 (which I proved) but since than I have been driving a company car and have been on the fleet insurance. They refused to accept it as it was over years old and cancelled the insurance 6 weeks into the policy without giving me alternative option and now refused to pay me back. So for 6 weeks, I have paid £184+£63+63 = £310 and on top all the stress it has caused. Customer service is so poor that I just don't want to speak to them again. I DO NOT RECOMMEND!”
“I also purchased a parts and labour warranty via my RescueMyCar policy which has been called upon for a clutch and flywheel. The staff have been very professional and helpful. I usually leave very critical reviews, however on this occasion I'm forced to be positive. I would happily renew my policy, even if it's not the cheapest, and that is a first for me. Thanks for a great service RescueMyCar, and please be nice with my renewal quote.”
