Name: NCI
Rating: 1.91

“Ridiculous amount of admin fees taken at any opportunity. Having finished paying for my 12 months insurance, couldn't believe their nerve asking for £75 because I had sold my car. I would suggest you avoid using this broker.”

Helpful Report

Posted 8 years ago

“Incompetent staff patronizing,stay well away ,cancelled my insurance on someone else,s say so got stopped by police ,car took away £300 fine 6 points on license plus another £200 to retrieve car from compound,avoid at all costs wouldn't pay in buttons”

Helpful Report

Posted 4 years ago

“I had a policy for 4days and cancelled it they charged me £177 for the privilege which is daylight robbery I am not happy as customer service seems to be non existent so il be going to trading standards with this issue as it’s disgraceful way to treat people”

Helpful Report

Posted 4 years ago

“NCI have stolen £84 from my refund. I cancelled within 6 days and they deducted an extra £84 from my refund. Absolute thieves, I am taking them to court. DO NOT USE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 4 years ago

“Unfortunately I had used a GoCompare website and found NCI was the cheapest. I normally take out insurance three weeks before I need it to start. This way I can find the best deals. Unfortunately this time, I made a mistake. On 15th August I purchased the NCI car insurance and my policy is to start 5th September. On 16th August, I contacted via the telephone to cancel my car insurance as I wanted to purchase a new car. On the telephone I was advised that I would be charged over £50 to cancel a car insurance that I have not used to date. I am now seeking legal advise as I was not made aware throughout the sale process online the terms and conditions in regards to the cost of cancelling insurance before it commences. I do not want anyone to experience my negative customer service and purchase experience. Understand that this organisation is a broker and they therefore care about their costs first, not customer experiences. The terms and conditions are not clearly printed/stated on the compare website purchase portal. Therefore all, take time to search for the terms and conditions. I have learnt - a major lesson - you pay for what you get! Worst car insurance provider ever in terms of customer care - based on my experience.”

Helpful Report

Posted 4 years ago

“Unfortunately I had used a GoCompare website and found NCI was the cheapest. I normally take out insurance three weeks before I need it to start. This way I can find the best deals. Unfortunately this time, I made a mistake. On 15th August I purchased the NCI car insurance and my policy is to start 5th September. On 16th August, I contacted via the telephone to cancel my car insurance as I wanted to purchase a new car. On the telephone I was advised that I would be charged over £50 to cancel a car insurance that I have not used to date. I am now seeking legal advise as I was not made aware throughout the sale process online the terms and conditions in regards to the cost of cancelling insurance before it commences. I do not want anyone to experience my negative customer service and purchase experience. Understand that this organisation is a broker and they therefore care about their costs first, not customer experiences. The terms and conditions are not clearly printed/stated on the compare website purchase portal. Therefore all, take time to search for the terms and conditions. I have learnt - a major lesson - you pay for what you get! Worst car insurance provider ever in terms of customer care - based on my experience.”

Helpful Report

Posted 4 years ago

“Automatically enroll you after your policy has expired and do not inform you by post.”

Helpful Report

Posted 4 years ago

“Very disappointed with the company, Felt being cheated. Sold my car last week 30jan and cancelled my insurance same day. Instead of having a refund for unexpired period was asked to pay 32.22 pounds instead. Got a letter today asking for payment and warning of legal action. Very upset with the company and will not recommend them to any one”

Helpful Report

(Car Insurance) - Posted 8 years ago

“NCI's aim is to provide competitive quotes through comparison sites and then hit you with whopping extra costs. For the first time I had to provide licence check codes from DVLA and copies of actual licences, this allows them to check you driving record, which is reasonable you may think. However, what they are looking for is any minor discrepancy in your 'compare the market' data and then come the extra's. I didn't know about a speeding fine my wife had incurred last year (SP30, 3 points) and they wanted £150 extra on top of a £400 premium. About £85 more than when priced competitively. To cancel the policy after 34 days I was offered £245! A derisory amount as they charge £75 plus the £50 commission they originally made on your policy! I was very keen to take my business elsewhere but ended up paying £81 odd to remove my wife from the policy. Customer service was pretty good but the hassle and costs 'post quote' will mean I never insure with this company again.”

Helpful Report

Posted 8 years ago

“So I took out the insurance and paid £184 initial payment followed by £63 in monthly installments. I told NCI I had 6 years No Claim Bonus for which they asked to send proof. I had 6 years NCB in 2011 (which I proved) but since than I have been driving a company car and have been on the fleet insurance. They refused to accept it as it was over years old and cancelled the insurance 6 weeks into the policy without giving me alternative option and now refused to pay me back. So for 6 weeks, I have paid £184+£63+63 = £310 and on top all the stress it has caused. Customer service is so poor that I just don't want to speak to them again. I DO NOT RECOMMEND!”

Helpful Report

Posted 8 years ago


Customer Service
Communication Channels	Telephone, Email
Avg Email Response Time	-1 hours

NCI Reviews