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Nova Reviews

1.1 Rating 119 Reviews
1 %
of reviewers recommend Nova
Company Reviews Questions Metrics
1.1
Based on 119 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult

Popular Questions:

Returns

Customer Service

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How do I contact Nova?
Helpful Report
(4 years ago)
You can contact Nova by Telephone, Live Chat and Email.
Helpful Report
(4 years ago)
D

Customer Service - Average

51.02%
Industry Average
“ If you don't wish to renew or opt out of auto-renewal then please visit our Customer Services section on the Nova Direct website. ”
- Anonymous
“ I phoned, wrote and exhausted their complaints procedure, getting nowhere with them - they even told me the Financial Ombudsman Service had upheld previous cases. ”
- Anonymous
“ The woman I spoke to said every company is like this, well I’ve never come across it before! Apparently, as it’s in their small print, it’s not illegal, shocking! I did however have a call out and the breakdown service were there within the hour, so there is that. ”
- Anonymous
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