Nova Reviews

1.1 Rating 119 Reviews
1 %
of reviewers recommend Nova
1.1
Based on 119 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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How quickly does Nova resolve customer queries?
(4 years ago)
Greater than 53% of reviewers feedback is Nova takes over a week to resolve customer queries.
(4 years ago)
D
51.02%
Industry Average
Do not use this company,absolutely atrocious customer service,how do they get away with it,it has taken nearly three days to sort out car insurance and still don't know if on cover,probably the worst car insurance company there is ,do not go with these people!
- Anonymous
Never dealt with a company as poor as this, terrible customer service and don't even provide breakdown cover to their customers.
- Anonymous
I don't know why this company is still allowed to defraud people of their monies. Poor customer service, they look for every excuse to deny your claims, and then charge devious cancellation fee even at the point of auto renewal. Its so sad and cannot write enough about how bad their service is. I'm on the process of reporting them to the ombudsman. Such an appalling and shameless company. Avoid at all cost.
- ukemeobong uwah