“I have rated customer service as average, this is because their opening hours to discuss or cancel my renewal are 9 to 5.30 Monday to Friday and shorter hours on the weekend, my working day is 8am to 6pm seven day a week. Many people like myself are unable call within these hours, a later opening time would be appreciated.”
“My Experience with One Quote Direct was a most unhappy one. They did not provide any sort of service that would normally be expected of a reputable Broker.
They seemed to regard me merely as a "Milch Cow" to be charged fees at every opportunity whilst providing NO semblance of service.”
“Happy with this provider but i hoping that i be happier when i renew with them and hopefully they well offer me fully com car insurance and a disccount becuase i did not claim olso i have 4 years no claim disscount thanks”
“Insurance is insurance? It doesn't bother me who I'm with, why should I have to chase around and Prove my nine years NCB? Shouldn't it be on some Database?
I was working abroad and when I came home I had letters telling me they were going to Cancel my Insurance? Quick enough to take my Money?”
“It was Very Good, Very Easy to Buy(Renew). Its just that when I Bought(Renewed) it(my New Private Car Insurance Policy) Over the Phone it wasn’t a Free Phone Line(0800 Number) so I had to Pay a Small Phone Bill(Charge) and the Waiting Time Over the Phone wasn’t that bad either(a Few Minutes).”
