“Cancelled my policy with them in April, told all sorted on the phone. When I checked my account some months later they have continued to take DD payments. When contacted have been sarcastic and extremely unhelpfully taking weeks to reply, asked for proof of sale of vehicle which was provided (plus I gave them copy of my SORN receipt), then asked for DVLA to provide proof (something which they can check themselves). Today they are now telling me they want another months payment. Do not use worst insurance company I have ever used.”
“I have rated customer service as average, this is because their opening hours to discuss or cancel my renewal are 9 to 5.30 Monday to Friday and shorter hours on the weekend, my working day is 8am to 6pm seven day a week. Many people like myself are unable call within these hours, a later opening time would be appreciated.”
“My Experience with One Quote Direct was a most unhappy one. They did not provide any sort of service that would normally be expected of a reputable Broker.
They seemed to regard me merely as a "Milch Cow" to be charged fees at every opportunity whilst providing NO semblance of service.”
“Happy with this provider but i hoping that i be happier when i renew with them and hopefully they well offer me fully com car insurance and a disccount becuase i did not claim olso i have 4 years no claim disscount thanks”
“Insurance is insurance? It doesn't bother me who I'm with, why should I have to chase around and Prove my nine years NCB? Shouldn't it be on some Database?
I was working abroad and when I came home I had letters telling me they were going to Cancel my Insurance? Quick enough to take my Money?”
