Pets At Home Reviews

Name: Pets At Home
Rating: 2.09

2.1 Rating 564 Reviews

25 %

of reviewers recommend Pets At Home

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2.1

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Pets At Home 1 star review on 11th August 2025

GRAHAM BRETT WEEKS

Pets At Home 1 star review on 22nd February 2025

Leon

Pets At Home 1 star review on 13th November 2024

Michelle Lomas

Anonymous

Anonymous // 01/01/2019

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“Customer service rude, within shop and on email. Rabbits being sold singularly and inadequate housing being recommended”

Helpful Report

Posted 5 years ago

“I ordered four bags of cat litter from Pets at home Twenty days ago, two arrived very quickly with no problems the other two have entirely vanished in transit. Phoned DPD who advised I contact Pets at Home, guess what they are uncontactable, phone and email services are suspended and the wait for live chat had 293 people ahead of me. Parcel and money lost. Orders from them previously have been so badly packed the contents of cat food were squashed and dented with small items missing. I will never use this company again.”

Helpful Report

Posted 5 years ago

“I have been a regular customer of Pets at Home (Charlton) and would like to commend one of the staff members on their professional attitude and excellent customer service. Chrissie (customer service advisor), always provides expert advice, has vast knowledge about many of the various products that are sold throughout the store and always looks to provide the best deals possible. With the variety of pets that we have as a family, Chrissie has always ensured that we always have an incentive to return. An extremely satisfied and happy customer!”

Helpful Report

Posted 5 years ago

“We phoned P A H this morning to ask for a telephone number for there doggie grooming room at the Lowestoft shop the guy who answered was really put out saying people always phone here for that number WELL YOU ARE PETS AT HOME and we did think they would have the number he was very rude how he said it and sounded very put out normally they are lovely at the Great Yarmouth Store 😡 my husband who made the call didn’t hear his name or I would have put it in my review!!!! Anyway got the number and they were most helpful at the Lowestoft branch and we have been before and they are lovely girls and make a lovely job not the cheapest but you get what you pay for maybe Some customer training for the guy in the Yarmouth shop???we have two dogs so we do spend a bit see you soon you lovely girls at Lowestoft”

Helpful Report

Posted 5 years ago

“I usually shop in Charlton petsathome store, they have been so helpful and are cheerful and the store has just about everything you could want. I have been in lockdown for months now and I’ve been buying online, it’s so easy even I can do it. Computers and I are not Compatible lol 😂. Even so I order and it’s delivered free of charge, I find the courier friendly and everything arrives undamaged and in a timely fashion. I think even when COVID-19 lockdown is lifted I will keep ordering online, it will save me dragging it all home. I love their range of supplies. I can recommend the store and their online facilities. Regards Annie”

Helpful Report

Posted 5 years ago

“Went into oban branch. None of the girls keeping 2m distance between each other and no masks or gloves. I know it's not compulsory but you would think they would want to wear these for safety of themselves and others. Will not go back in until the virus has gone. Don't feel safe.”

Helpful Report

Posted 5 years ago

“Got a delivery of butchers tinned dog food 72 tins in all and 56 denta sticks .When delivered 36 of the tins and the denta stix were sealed in a box.36 of the tins had been wrapped and taped by the delivery firm.upon sing the taped tins we noticed some of them were dented quite badly.so much so we struggle to open them .when we do some of them spit all the meat juices all over the place.dont think we’ll be having delivery fro them again.”

Helpful Report

Posted 5 years ago

“Pets At Home (Biggleswade) too often confuse being asked for something with being asked for advice. Most people are good pet owners who love and know their animals well from many years of responsible ownership. In your grooming sections, please do as is asked and do not think that your position qualifies you to give unsolicited opinions on your preferences of cut based on the breed of dog. I received a similar, patronising lecture when buying a small fish for our son. One too many for me; never again.”

Helpful Report

Posted 5 years ago

“Bought two guinea pigs (sows) both 3 months old, with in three weeks of having them I find out both are pregnant. One gave birth 2 days ago, the other is due soon. Highly irresponsible and unethical. The animals are lucky I'm a responsible human and will take care of them. Obviously the staff are not trained enough to sex animals properly. Will never shop here ever again. Having never bought pets from a pet store before I will never do so again as I've now have the responsibility of not just the two cavies that I wanted I will now have 6 to look after and rehome the pups when they are of an appropriate age. If this happened to someone in a less fortunate position these poor creatures could fare being dumped on the side of the road or worse. Shame on you for not doing your do diligence.”

Helpful Report

Posted 5 years ago

“Don't know why they use DPD for shop delivery my order should have been today but site / shop says still in transit 5 days after ordering in store as they did not have the item I wanted change your courier.”

Helpful Report

Posted 5 years ago

“Bescot walsall women was so rude 2 weeks ago on till shouting mouth off at customers they didnt follow arrows don't now who staff think they are talking down to people be last time i go and other guy said the same this women losing you customers”

Helpful Report

Posted 5 years ago

“Lovely, friendly, helpful staff at the Wisbech store.”

Helpful Report

Posted 5 years ago

“Booked 5 puppies for vets 4 pets for intial injections as leaving for new home tomorrow, been booked for 2 weeks, phone call earlier, had to cancell the whole lot, left us or rather the puppies in a compleate mess!!!! Profit over customer service yet again”

Helpful Report

Posted 5 years ago

“Went in the carlisle store yesterday and today to buy fish ! Dealt with 3 different girls who could not have been nicer or more patient and helpful ! J”

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Posted 5 years ago

“Ordered Retriever Rolls dog chews- got miniaturised versions- rip off”

Helpful Report

Posted 5 years ago

“terrible been given the run around for three days, I purchased a reptile incubator from them just over a year ago and considering there phone lines are down, and we are in lockdown I thought as a good will gesture because the incubator was just over a month out of warranty they would replace it, and the fact that it has only been switched on for three months, but no not pets at home in tiverton devon.”

Helpful Report

Posted 5 years ago

“Quick delivery good communication when item wasn’t in stock refund processed quickly”

Helpful Report

Posted 5 years ago

“Do Pets at home check their products in the their warehouses to make sure before their delivered to their customers that the product fits within it health and safety regulations and all the parts of the Filters our together correctly.”

Helpful Report

Posted 5 years ago

“I went to pets at home to buy some harringtons puppy food last week it was priced at 3.10 for 2kgs bag I have been in the same shop today 1 week later and the same 2kgs bag of harringtons puppy food as gone up to 3.90 a rise of 80p in one week looks like there using the virus as an excuse to hike there prices I will not shop here again”

Helpful Report

Posted 5 years ago

“My order did not arrive as expected. Left a few extra days as everyone is busy under current circumstances. Tried to trace order online but order number was not valid. Contacted customer service who said they had lost my order and would refund me in 5-7 days leaving me with no food for my 2 dogs and no money to buy any with! Thanks for nothing!”

Helpful Report

Posted 5 years ago

Pets At Home is rated 2.1 based on 564 reviews