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Pets At Home Reviews

2.1 Rating 546 Reviews
25 %
of reviewers recommend Pets At Home
2.1
Based on 546 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email

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Pets At Home 1 star review on 22nd February 2025
Leon
Pets At Home 1 star review on 13th November 2024
Michelle Lomas
Pets At Home 5 star review on 8th November 2024
Anonymous
Pets At Home 1 star review on 5th November 2024
Sarahw
Pets At Home 1 star review on 28th July 2024
Keiron Blaine
Pets At Home 1 star review on 1st April 2024
Anonymous
Pets At Home 1 star review on 10th January 2024
Sarah Mitchell
12
Anonymous
Anonymous  // 01/01/2019
Went shopping for new puppy items. Jan came over to us to help. She was very knowledgeable and helped immensely with all products. It was so refreshing to talk to someone who listened, was realistic understanding our needs. Warrington, Winwick road site. Thank you Jan
Helpful Report
Posted 4 months ago
Terrible company. I placed an order for a Hamster cage online, transaction went through with confirmation. 24 hrs later I received an email saying my order was cancelled due to being out of stock. Less than 24 hrs later it was back in stock. So the day after I complained via live chat and after a few hours I decided to purchase the alternative cage to collect in my local store. Yet again my order went through, 10 mins later I received another email saying my order was cancelled due to being out of stock, yet the website said it was available? So now I'm waiting for 2 refunds on the same card. Surely a company this size can update it's stock levels before taking payments and orders. Appalling service !!!
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Posted 4 months ago
We were served by Fiona and David in the Coatbridge Pets at home store. They were not only very efficient at their jobs but also very mannerly and helpful. It is nice to be treated with such respect as customers.
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Posted 4 months ago
Dreadful company with Complaints handling service shocking. Purchased two rabbits as pets and both Rabbits developed Syphilis from the Doe. Despite resporting to local PAH shop where they were purchased. Just got "fobbed off" to contact their Head office. No empathy no apology from store Manager. Vets fees of nearly £800 and huge distress to our family, PAH were shocking and putting every obstacle to obtain a refund of vets fees. Complained via "resolver" to head of customer services and followed up complaint to CEO of company with not even a courtesy of any reply. Not a caring animal company.
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Posted 4 months ago
Outstanding Customer Service at Tottenham Hale Pets at Home We recently purchased two adorable guinea pigs from the Pets at Home store in Tottenham Hale just before Christmas, and I must say the experience was absolutely delightful! Vanhya and Emma, the staff members who assisted us, were exceptionally helpful and incredibly informative. They provided us with an adequate and thorough understanding of how to care for our new pets, explaining everything from their dietary needs to habitat requirements. Their patience, professionalism, and genuine passion for animals made the entire process smooth and enjoyable. Even the security guard at the store demonstrated excellent customer service etiquette, going above and beyond to ensure a welcoming and friendly atmosphere. The whole team truly worked together to deliver an outstanding shopping experience. If you're looking for a store that values customer care and provides exceptional service, I highly recommend the Tottenham Hale Pets at Home. Their dedication and attention to detail have left a lasting positive impression on us. Thank you for making our visit so memorable!
Helpful Report
Posted 4 months ago
I have ordered many times for collection to Kirkcaldy store, they never let you know that your order is ready for collection. I ordered recently for delivery, money taken from my account straight away and website said my order would be delivered today 5th January. My order has not been delivered and there is no update on tracking. Terrible after service.
Helpful Report
Posted 4 months ago
Do not buy fish from this shop they will be dead within days. When you try to get a refund/ replacement they will lie and twist facts to make it your fault rather than admit they sold bad fish. My aquarium has been thriving for years so I know they are knowingly selling sick animals.
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Posted 4 months ago
I don’t know if it’s deliberate or accidental but I’ve had to challenge the till prices charged on my two recent visits. Fortunately I’m ok at mental arithmetic so could tell that the price charged didn’t match the price displayed on the shelves. I presume Pets at Home know that this is an offence under UK law. Regardless I won’t be going there again to be stiffed.
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Posted 4 months ago
I wanted to buy fish and they did not serve me. They served others ahead of me. Looks like they pick and choose who to serve.
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Posted 5 months ago
Appalling service from damaged trays of dog food to lost in post several times. Don’t waste your time!
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Posted 5 months ago
Rubbish ! Still waiting for dog food ! My dog has perscription food being he has allergies currently been feeding him turkey mince waiting for my order which was due Saturday today being Tuesday been refunded my next day delivery charge lol which they hardly ever adere to subscribed for monthly food else where unreliable been ongoing for well over a year missing parcels late delivery, fumid with them - unneeded stress in your life zero stars
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Posted 5 months ago
I have been ordering cat litter and cat food monthly from Pets at Home. Not a single time has my order been delivered without incident. I always have to contact customer service to have an order resent because it’s not been sent, it’s lost, it’s damaged, it’s out of stock. I end up waiting weeks for items that should take 3 days. Currently been waiting 9 days for an order that is stuck on processing and when I contact customer service they say to contact live chat … and there is no one online. So frustrating!
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Posted 5 months ago
Half of my order was left in front of my door and second half was left close to the communal bins. I found by mistake next day. I contacted Pets at Home but they don't care. They asked to complain to the delivery not to them. They don't understand that I bought from them not from delivery.
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Posted 5 months ago
Only part of my large order of cat food arrived. It has been extremely difficult to contact Pets at Home to resolve the situation. I need an immediate refund so I can order the necessary food elsewhere ASAP.
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Posted 5 months ago
Appalling. Waited 70minutes for our appointment. Had a dreary disinterested vet. I will not be coming back
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Posted 5 months ago
Brought my dog in for an infected hang nail, even though my dog was muzzled the vet wouldn’t even come around from the other side of her desk/ examining table to look at the paw; even after me asking her numerous times to take a look. She was either terrified of being nuzzled by a muzzled dog or thought here’s an opportunity to milk this client for hundreds of pounds. She nipped out immediately to check with her manager who equally didn’t even look at the dog or even enter the surgery but she just came back in saying yes we need to sedate her, shave the area and X-ray the area. That’s £700 pounds please. I decided to get another opinion so said no thanks, she then came out with pain meds and charged that with the examination fee £65 Subsequently discovered the pain killers prescribed should have been explained to me very carefully as they can be very dangerous if not taken with extreme caution. But I was just handed them before the vet walked off. I got some free pain killers from my second option vet along with some antibiotics for the evident swelling, all it seems could have been diagnosed by the initial vet immediately if the bloody vet had moved from her station even once!! Not going back ! Suggest you don’t go! Good luck. Jonathan.
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Posted 6 months ago
Had a problem with a damaged cage- not their fault probably as the package was damaged. They were worried about my pets being hurt on the sharp edge. I rang customer services and they immediately dispatched another for me. So helpful- would buy from them again
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Posted 6 months ago
Richard at the MetroCentre branch in Gateshead was so helpful, I needed help using the ingrave machine for my dogs tag, he was very patient, we talked about our pets and you can tell her is a real animal person. Great customer service, friendly face and professional.
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Posted 6 months ago
Staff when they finally show up( after waiting over 20 minutes, with no other customers in store) to be met by the manager with the rudest attitude I have ever seen. To be asked are you waiting for something madam? And his mannerisms were appalling and customer service was zero. The girls in the Stratford-upon-Avon store are normally so nice and welcoming such a shame about the manager he could really do with some lessons from them. I certainly won't be going back as he upset us.
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Posted 6 months ago
Pets at Home training puppy pads, they are not absorbent, when my puppy has a wee on them the liquid goes straight through to the floor. Having to double up on pads every time, I will not not be buying them again.
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Posted 6 months ago
Pets At Home is rated 2.1 based on 546 reviews