“Privilege have been nothing but helpful. The cheapest insurance for young drivers and were happy to price match for a much lower price at renewal. They have also been extremely helpful when an elderly driver drove into my car. No hidden costs for any changes to my policy mileage too.”
“if you are new then are be advised to chosen privilege insurance because is to good to talk and nice with us and help with us anything and are to cheapest”
“I would not have given a 5 star for this company after my inital experience when I sopke to another customer services rep. I informed her that my wife is training to be an ADI - driving instructor and the specialist insurance company is requesting confirmation via letter of no claims during the period of our stay with Privilege and confirmation of No Claims Bonus. Rather than getting this I received a standard letter after 7 days stating that ".....you do not wish to renew your policy........." I clearly did not ask for this but what I stated above. I was clearly ready to have a fight over the telephone but got this very lovely A star Rep on the phone 'Sinead' who was empathetic, understanding and very efficient as she wrote a letter straight away over the telephone and read back to me. I asked if this could be emailed to us as we have been waiting but due to your company policy she could not do this which I understand. However she went over and above to help and did state that the same could be confirmed to the specialist company which they rang them. This is brilliant customer service from a brilliant staff member. If I come back to Privilege it would be due to the customer service experience I received from this staff member and the previous staff member should learn from her as she would have clearly discouraged me to ever come back to you.
Thank you Sinead for your help today and for your great customer service. Well done.
Mohammed Anis”
“Hi had some problems getting the information they needed I could not fined the information they needed
Which was on line I am not good with computers and only a phone to Google
The lady at privilege talked me thew the problem is found the information they needed
This was such a great help
The lady was well mannered very helpful and had time to help
I think very professional and credit to the company”
“I have never had to make a claim before but it was surprisingly straightforward,they were most helpful and friendly.
I submitted a quote and it was done and dusted in no time.job's a gud'n.”
“This is a message to the staff at Privilege car insurance
This message is to Sam Wallace and manager Clare
I have spoken to somebody's the other day and she helped me out with my bills and understood my problems I would want Sam Wallace to be a manager One Day by customers recommendation because of Sam Wallace Privilege car insurance will be doing better and better in life and Sam Wallace deserves the best place at Privilege car insurance.
Also manager Clare thank you very much for your help
Thank you
A Karim”
“forgive the pun but it is a Privilege to be with Privilege you get five star service with five star cover with no pressure
just keep answering the questions honestly and truthfully and you get the cover for a low cost Best move I ever made when i
Transferred to PRIVILEGE !”
“Found this company through the Go Compare website when I changed my vehicle, was really happy with the price they quoted for all the cover I required. It was really easy and simple to move to this insurer more than happy to recommend.”
