Prudential Reviews

1.5 Rating 102 Reviews
14 %
of reviewers recommend Prudential
1.5
Based on 102 reviews
Customer Service
Communication Channels
Telephone
Queries Resolved In
Over A Week
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How quickly does Prudential resolve customer queries?
(11 months ago)
Greater than 85% of reviewers feedback is Prudential takes over a week to resolve customer queries.
(11 months ago)
D
52.94%
Industry Average
Disgusting and inadequate levels of customer service, it is now virtually impossible to talk to an advisor on the phone. Wait times in excess of fifty minutes. Disgraceful when they are providing services that elderly and infirm folk depend on for their survival.
- Anonymous
Surely this can't be right that a major company like this can offer such an unbelievably poor service to their customers.
- Anonymous
wow - what an hopeless company. They do not answer the phone and they cannot reply to messages sent via their website. Pretty astonishingly poor customer service.
- peter s