Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.78

1.8 Rating 385 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 385 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst credit card company to deal with. Incompetent and customer service is zero. Waited 2/3 months to receive the card and endless hassle ever since. Had to do a balance transfer to any other company just so that I didn’t have to deal with them again”

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Posted 5 years ago

“Unable to change address. Locked ou by first telephone rep. Informed by second rep to regiter online; failed, could not supply mobile tel no to receive necessary code as locked out by first rep. Complained to third rep that their bank is trapping my money indefinateky. He will now send a code to my old address. If I get my money out I'll be very wary of opening another account with a second rate provider, certainly not Sainsbuty.”

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Posted 5 years ago

“Cannot transfer money out of my savings account. Says the account I am transferring to is not my name. So whose name has it been in the for the last 18 years. Worst bank savings account I have ever used and I have used quite a few over the years”

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Posted 5 years ago

“Make sure you do not fall ill as i did. Unfortunately this lead to me missing a payment and all you will get is calls and charges. They show no empathy or understanding and just keep stating that you need to read there terms and conditions. If only their customer service matched that of other financial providers. Card to be returned”

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Posted 5 years ago

“Worst bank ever! Most obsolete customer login panel I have seen is just one enormous pain in the as*. The customer is not informed about anything! No emails/letters/text messages. Those thieves just silently waiting to steel you hard earn money. Stay away, you have been warned”

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Posted 5 years ago

“The app is the most frustrating I’ve ever used. It makes me restart every time I use it and then won’t let me in even though I know that the username, password and PIN are correct. I then have to go through the process of changing them. Useless, I’m considering not shopping with them at all and using only my local Waitrose, much better rewards than Nectar points!”

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Posted 5 years ago

“Awful company to deal with, portal doesn't work, try to make changes it tells you on phone only online, go online it tells you to call the customer services line...... wait 20 mins on hold then passed from one person to the next spent over 4hours on the phone trying to sort out a claim for a key where the excess is £650.00. Claim logged incorrectly and now cannot cancel, losing my mind, going round in circles. Key cover absolutely waste of time when excess is double the value!! Imagine what it would be like if you had to make a full claim!! DO NO USE”

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Posted 5 years ago

“All was going so well. I pay my CC every month without fail, obviously this is no good to Sainsbury's so they change my paper statement to paperless! Apparently this was on my last statement and should have seen it and its all my fault i didn't go online and change it back to paper! I'm a fair person so i called sainsbury's, explained i thought it unfair that they can change the rules as and when they like to save a few pence on postage and make a few quid on interest. Long story short, they told me to go and do one! It's my fault and they had not broken any rules. A token gesture of some money back. The customer services dept in Scotland left a lot to be desired. I suggest you think very hard before committing to getting a Sainsbury's CC. I will be taking my business elsewhere. STAY WELL CLEAR!”

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Posted 5 years ago

“I have been a car insurance customer for 4 years, have 8 years NCD, not changed my car but my quote has jumped up 25%. Called customer service, got a very woolly reply and when I asked for a supervisor to call me back the advisor refused and cut me off!! Is this really how Sainsburys want to be known, absolutely shocking!!”

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Posted 5 years ago

“Unfortunately I found myself having to make a claim within a month of staring the policy I had a accident where my computer and other items was damaged however after several emails back and forth I was quick to learn the policy was useless and that it's under writer legal and general would not pay my claim after providing all the info required they still needed further info to see a broken screen on my laptop so in the end o cancelled the policy and claim as it was too much stress and replaced my own laptop although I was covered the insurer will do all it can to not pay a claim and then wants paying for the whole year good luck I hope you get it not from me absolutely ripped off by them and sainsburys”

Helpful Report

(Home Insurance) - Posted 5 years ago

“I have a savings account with sainsburys bank and they will not let me take out my own money online. Then when requesting over the phone, I have to go through 30minute security. Then i want to transfer it to my current account and there system is so dated, it says sorry cannot transfer it to your account. It is a dated and old system and it is pathetic. No where does it state that you do not get statements, nor that you have to transfer the money into a current account. They have essentially held my own money ransom, and not allowing me to transfer it into the account of my choice. They say if they money wasn't paid in by the same account they cannot allow you to take it out into another one. It is pathetic how my money is being held at ransom. Many people switch current accounts and i mentioned this to them and they cannot help. I work in finance and this is a dinosaur system and I will not be ever going to sainsburys bank nor will I recommend it to anybody.”

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Posted 5 years ago

“The website makes it impossible to make payments, the app is completely pointless and balances take too long to register. So to make payments I have to ring up and use the automated service which takes and age, it's really very inefficient.”

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Posted 5 years ago

“I've had Home contents insurance with Sainsbury's for over 12 months. I called them on 18th July 2019 to update a high value item - Id sold my Canon camera and bought a new Sony one. Its now been over 3 weeks and they have advised the change is 'still with their underwriters' - Legal & General. This is despite my calling them every couple of days to chase and opening an official complaint with them last week. They cannot even provide any reason for the delay - Sainsbury's just pass the blame to underwriters but refuse to give me a contact or reference for L&G. Meanwhile my camera remains locked up at home as uninsured! Totally incompetent!”

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Posted 5 years ago

“BEWARE! Can't give zero star but wish I could, poor service left me defrauded and now bank refusing to refund. Appauling customer care, poor customer service team helpless! Ombudsman here I come.”

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Posted 5 years ago

“If a zero stars rating was possible that's what I would give their credit card service. The statement is ALWAYS late. Sometimes the PDF version is not even posted in my account for me to see before I make my payment. Their website is dismal and gets stuck when I try to make my payment and (at least it appears) it doesn't process it--and this has happened on many, many more than one occasion already. I tried twice this time with the same result, and do hope I don't find they have taken my payment twice when the system mends as I don't see them refunding me ever. Appalling credit card service altogether.”

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Posted 5 years ago

“Tried to open an account, Error 404 Tried to discuss with customer services 5 times all the women we talked to lacked knowledge and understanding. Frankly they were clueless only explanation was that there website was not compatible with Google Chrome...Really??? Gave up after trying to register on the phone the told to register a password through automated system which would not accept any numbers put on hold for another 15 minutes and then some surly man said yeah we have a problem..........Do you really think we are going to trust £85,000 of our money with such a unprofessional, dis-organised bunch of amateurs as yourselves. Quite frankly we are appalled by your totally pathetic Customer Service!!!”

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Posted 5 years ago

“very poor customer service and their staff are hostile and impersonal”

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Posted 6 years ago

“I have an online savings account with Sainsbury's bank. I tried to transfer some money out of it online, but was told that they could not verify the bank account I wanted to transfer it into (even though it was the account I'd used to transfer the money into my Sainsbury's account in the first place!) So I called up customer services and explained the situation. They took my through security questions, and said they were also going to access a credit check to ask additional security questions. The first one was who was my mortgage with. I gave the correct answer... only to be told by the customer services rep that I was wrong! We haggled about this for a while, so I'd said I go to verify it, and then call back. I dig out my mortgage statement - which indeed proves that I'm right - but when I called back I was told that I'd been locked out of my account, and that they'd need to reset it and send me out new login details to unlock it. Despite explaining to three different people how ridiculous this was, given they had the wrong information, no one seemed to care. It wasn't their fault, it was Experian's fault, because that's where the'd got the data from. So I have to wait 3-5 working days for the new passcode to be sent out, and then go through security again. I pointed out that they'd have the same wrong information, and was told I needed to take it up with Experian, who provided the report. I've never come across anything like this in my life! Any other bank / building society usually sets up a linked account when you open your account so you can easily transfer money out, and only works with security questions that you've agreed with them. I'm not sure if I'm ever going to be able to access my money again at this rate...”

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Posted 6 years ago

“Absolutely disgusting company, very discriminating against people with a disability. My husband is the prime card holder and his had his wallet stolen whilst on holiday. He had a stroke many years but is left with a speech impediment. He tried the security questions that tgey gave and he failed on one question because I was prompting him the person said he failed the question because she heard me prompting him. They blicked our cards so that we couldn't use our cards, and we didn't have any money. We have always paid our bill off each month in full, and no history of being late with payments. Please avoid this company.”

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Posted 6 years ago

“Their credit card website is awful, regularly not working or malfunctioning.”

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Posted 6 years ago

Sainsburys Bank is rated 1.8 based on 385 reviews