Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.78

1.8 Rating 385 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 385 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Serious IT issues and outdated online banking. After a few months of using my online banking and dealing with how basic it is for this day and age, it suddenly stopped working. I wasn't able to view my recent transactions, my past statements or do things like make payments as the buttons to do each action took me to the same error page. I reported this issue over a month ago and it is still not solved. I have not heard anything back so called them again today and they said they are still working on it. It's bad enough they have no phone app and have to use the website that looks and uses like its something out of 1999, but at least I knew about this when I signed up for the card. However I didn't know about the fact i wont be able to use the basic and essential features like checking recent transactions or making payments. I asked for a list of transactions emailed to me but they couldn't do that. I asked for the list to be posted to me but they couldn't do that either as they are not on a statement yet. So Iv got to wait another few weeks to get at my data I needed a month ago. Closing the account as soon as I can.”

Helpful Report

Posted 6 years ago

“I would give 0 stars but that’s not an option. I did a balance transfer back in June and since that day they have had issues setting up direct debits, taking money on time, giving me the correct information over the phone. I’ve had charges on top of charges non of which were my fault and I haven’t had one month pass without an issue that I’ve had to call up about. The last one being I set up a direct debit to pay the minimum every month so I didn’t have to think about it again but when I had my direct debit conformation through it was double the amount! (Apparently an error on the letter as on the computer system it says minimum amount) unfortunately I have no faith so have cancelled the direct debit and will have to pay manually every month as surely that can’t go wrong? Every advisor you speak to gives you different information and says the last advisor was incorrect with theirs, who am I meant to believe?? I can’t wait to be able to balance transfer off this card and cut it into pieces it’s been nothing but hassle.”

Helpful Report

Posted 6 years ago

“Worse service ever. We filled in all paperwork months before our mortgage was due to end and got an offer more than 1 month before the due date. Yet, their solicitors (Optima legal) did not act on time and we have already paid £240 excess in interest. They don't answer emails or phone calls and don't take responsibility for their delays. We were moving banks to pay less and we are actually paying more. This is being the worse experience we ever had with a bank. Our mortgage advisor has put a formal complaint against Optima Legal, yet they cannot care less as keep delaying the completion, even after acknowledging they have all the documents. Unprofessional and unethical making clients pay for not being able to do their work on time.”

Helpful Report

Posted 6 years ago

“Trying to change my address with this shower. Have provided three pieces of evidence but goalposts keep moving on their part and withholding access to my money. Absolute shower, bank with them at your peril”

Helpful Report

Posted 6 years ago

“Three big issues since doing a balance transfer. Been reported for late payment due to no fault of mine. Had a wonderful lady assist me Vicki ID 1560011 she knows her stuff and was able to advise and help me resolve the situation that had become very stressful. Vicki thank you. If it wasn't for you I would be taking it further. You were great.”

Helpful Report

Posted 6 years ago

“Appaling. Closed my account by mistake and no reason whatsoever apart from their incompetence with setting up direct debits.”

Helpful Report

Posted 6 years ago

“Absolutely corrupt. Useless. Very stressful experience. Cant even set up direct debits. Am contacting an ombudsman.”

Helpful Report

Posted 6 years ago

“Absolutely awful!! Decided I wanted a new car, looked on line to find the company with the best APR, Sainsbury’s came up so decided to give them a go. I filled my details out online then they said I would have to wait for the forms to come out for my signature also they wanted a bank statement fair enough. Once I received it I sent it back first class. A week later still no money in my bank so I decided to ring them they informed me they needed to do more checks and would be paid in a couple of days. The couple of days came and went so I rang them again and they said I have now been fast tracked! Still nothing received the next day so I rang again they said I could be another two weeks, so in the end I decided to cancel it and go with Barclays. With Barclays I got the money same day easy!!! AVOID SAINSBURYS BANK FOR LOANS!!!!!!!”

Helpful Report

Posted 6 years ago

“Waited 40 minutes for them to answer the phone. Then they told me can't take money out of my own account. But I had no trouble paying into their account but even to take it back to the account I paid from is not allowed. They have some strange set fo rules that makes it very difficult to access your own money. Caused me a lot of stress. I went for instant access for a reason now it will takes weeks to get my money. Don't make the same mistake I did - check out trust pilot for some reviews and see what people think”

Helpful Report

Posted 6 years ago

“I have a Sainsburys Credid Card and today I lost my slot to buy festival tickets because they chose to run a security check on the transaction (it was only for £411). This happens all the time and only several months ago they cancelled payment for a on line Asda food shop and once again I lost the delivery slot and have to venture out the next day to the Sainsburys supermarket! Frustrated I called to enquire and and was told that their system picks out any unusual transactions and puts a stop to them until you give confirmation that it is you making the purchase - all well and good it you not in bed when the payment is climes (the case with Asda, who I don’t USUALLY shop with, who don’t claim payment until midnight as you can still ament your order until 23:59) or where you have been fortunate enough to get on to a festival website and only get 6 minutes to complete your transaction). On the first occasion I made a complaint but more so because of the way and tone of the customer service person. It took them 3 month to respond and they completely missed the point and did little more than to justify their set up. To make matters more difficult there is no way to let Sainsburys bank know that you want to do something out of the norm. So in basic terms, if you want to be spontaneous and need a credit card to do it then Sainsburys is not for you as there is no way to be certain that the card will work for you. I have a NatWest card too and have had for many years and they have never left me hanging in the same way. The benefit if Nectar points just isn’t worth the hasstle so I’m checking out”

Helpful Report

Posted 6 years ago

“Waited 10 working days for a reply, some staff were rude and numerous phone calls to be told some thing different every time, poor service.”

Helpful Report

Posted 6 years ago

“Got a credit care of these robbers, went well for months then they started mucking me about, I have been passed around person to person the last three months and still not sorted, stay away from these cowboys they only bring unwanted hassle and stress”

Helpful Report

Posted 6 years ago

“Sainsbury's bank lie. Never buy their home insurance. They refused renewal even with no claims being made, and first said I'll receive a letter, then refused to give me the letter and refused to inform me as to why they refused insurance. All in all, the worst insurance broker I've had experience of. Advice no one to use.”

Helpful Report

Posted 6 years ago

“PAID OFF MY CREDIT CARD IN FULL IN JUNE,IT IS NOW THE MIDDDLE OF SEPTEMBER AND THEY HAVE NOT UPDATED MY CREDIT REPORT,I AM WAITING TO BE APPROVED FOR A MORTGAGE,I AM SURE IF YOU OWED THEM MONEY THEY WOULD BE RINGING/WRITING TO YOU,YOU CANNOT GET TO SPEAK TO ANYONE WHO CAN SOLVE THIS?”

Helpful Report

Posted 6 years ago

“Unbelievable incompetence and couldn't give a damn attitude. A mistake by them took months to sort out, eventually the mistake was found by a RIVAL bank. Telephone contact often took between 30 minutes and 1 hour. Not even an apology from them. I've just cancelled this card and will never use this bunch again. Time after time they said there was nothing wrong with their transactions, for weeks and weeks, yet they had transposed one digit and sent £2,900 to a random account.”

Helpful Report

Posted 6 years ago

“Tried to ring them and was waiting 32min and still didn't get through. Absolutely ridiculous.”

Helpful Report

Posted 6 years ago

“In June I lost my card and you issued a new card and said you would change my Direct Cebit details. After getting arrears letter I paid and I was promised that it would be corrected for July payment. I then got a letter advising you had passed my details to a credit agency. I rang and objected to this as it was not my error and was told that the report would be withdrawn but credit control could not confirm this as they could not write letters and transfering my call to 'Customer Services' could take 30 mins!. In July the direct debit again failed and again I rang - this time the line went silent and eventually the girl hung up on me. I put a complaint on line but recieved no response whatsoever. I stopped using the card. I have just paid off the blance as the direct debit for August again failed and closed the account. I had to wait over 30 mins to be transfered to 'Customer Services' . I have wasted hours on this and it is not my error. I should have been offered compensation and Sainsbury's Bank need to employ more people.”

Helpful Report

Posted 6 years ago

“They cancelled my order a few hours before the collection time and made a pathetic excuse that they have ran out of stuck, now I am a few days away from going on holiday and missed a great exchange rate by simply just choosing this pathetic company to exchange my money instead of many other companies. If you are low on stuck then simply don't take orders or at least let me know a earlier than a few hours before the collection time! YOU ARE RIDICULOUS SALISBURYSBANK!”

Helpful Report

Posted 6 years ago

“Very very bad.... stay away from the credit card side of the business. I paid £1000 into my credit card and it seems to have gone missing... have checked all the account details with the customer service guy (after 1.20 hours on hold) and everything was correct... they just haven’t allocated it to my account... to add insult they have even charged £12 late payment fee when the payment was made 3 weeks early... looks like I have a few more hours on hold to try and get my £1000 back....AVOID!!! I wish I had....”

Helpful Report

Posted 6 years ago

“The worst credit card ever.”

Helpful Report

Posted 6 years ago

Sainsburys Bank is rated 1.8 based on 385 reviews