Sainsburys Bank Reviews

1.8 Rating 385 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 385 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer experience you can imagine, after months of paying DD for my credit card they decide not to take one and charge £12 fee for none payment, called to speak to someone and still waiting after 40 minutes, they are horrendous”

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Posted 6 years ago

“The most appalling customer service I have ever experienced. I've been trying to give them money for four days, have spent over seven hours on hold so far (currently on hold again), their online banking site has poor functionality and just tells you to phone them, I've been hung up on twice and spoken to four members of staff in total, one who was apologetic and said the system was down and I should try again tomorrow, and the other three said they couldn't help me but would transfer me directly to a member of staff who could but just redirected my call to the bottom of the infernal being on hold queue. I strongly advise anyone to avoid Sainsburys products, plenty of alternatives out there”

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Posted 6 years ago

“No statement received for June and difficult to get through on the phone. Spent hours trying before successful. Did get through eventually and had statement sent recorded delivery and received compensation for the hassle. Problems due to a system upgrade would seem to be worse than they are admitting. It is clear that they have made little effort to inform and assist their customers.”

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Posted 6 years ago

“Do not use them. If you need to call to resolve a problem they have created expect to wait on hold for 35 - 65 minutes. They have lost £2900 of my money, missing since 05/6/18 and they refuse to do anything about it.”

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Posted 6 years ago

“Appalling customer service. Rang twice because no statements. Very long wait before answered only to be transferred for a further long wait. Avoid like the plague!”

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Posted 6 years ago

“terrible customer service- left on hold for over an hour.”

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Posted 6 years ago

“Appalling service and it seems, criminal activity akin to loan-sharks!! Changed the promotional interest rate expiry date on balance transfer, so got charged. Unable to get through to customer services - 25 minutes + 55 minute wait with no pick-up? I'll take my debts elsewhere. ;-)”

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Posted 6 years ago

“Still have not received June 2018 credit card statement so that I can check my purchases.”

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Posted 6 years ago

“Shocking customer service ... cannot get through to them on the phone. I've been left waiting for 25 minutes before giving up. I sent them a message on their secure messaging system but I've had no reply after 4 days ... I have now decided to cancel my credit card. Sainsburys bank are simply not there for you when you need them most.”

Helpful Report

Posted 6 years ago

“Absolutely appalling customer service. The only access (short of "snailmail" is an automated telephone service that is totally ineffective and whilst callers are warned of busy lines and possible 10 or 15 minute delays the reality is more like an hour...I couldn't give a precise time because you eventually lose the will to live and give up! Shocking service. No doubt they are all busy incorporating Argos into the building!”

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Posted 6 years ago

“Numerous calls to call centre end up in black hole and being disconnected despite pressing the correct keys to get through to the right department. Ended up pressing no keys and it eventually directs calls to the call centre, only to get a message there is a 20 minute wait. This estimate needs to be doubled. I am so disgusted I have now closed my credit card account and savings account with them. Thank goodness I don’t have a current account with them. I expect better from Sainsburys.”

Helpful Report

Posted 6 years ago

“Cannot get through to customer services. Appalling wait, nearly one hour now and still waiting.”

Helpful Report

Posted 6 years ago

“Speaking from personal experience I've been with Sainsbury's Bank Credit Card for six months and my recent experience with their customer service has left me frustrated. One thing to say is that they are not rude when you speak to them - always apologetic which makes all of their previous apologies redundant. What SB customer service is - is incompetent. I've been wanting to increase my credit limit from the start. So, at first I was told that I have to wait six months before I can do that. So, faithfully, I've been making my payments on time and in full. When the six months came up, I applied for an increase again and I receive an email declining the increase saying, "We review credit limit increases GIVEN that you have a clear history of payment." No other explanation provided. What?! So, since that email I've been calling and emailing and calling to SB customer service to send me a letter to confirm that I have a clear history of payments - nothing! No one even bothered to return my calls until I wrote them the letter informing them of my intention to refer to Financial Ombudsman Service. Got a phone call from SB customer service rep the next day!! After this phone call - which is exactly a month later - did I get a letter explaining to me what I need to do to increase the credit limit (not what I asked for) and in small print (two sentences) mentioning that I've been keeping my payments up to date. Frustrating, frustrating, frustrating! Besides, the rewards on the SB credit card are so small - it is not worth your time and your nerves. You are better off applying to American Express Nectar - at least there, you'll get better Nectar point rewards. I've switched to my bank's credit card and no issues there. Touch wood.”

Helpful Report

Posted 6 years ago

“Very poor customer service Rejected a cancer claim due to the possibility of been linked to a previous condition even though they was no evidence of the two conditions been linked. They dont contact you when they say they will. I had to send a claim form in three times as they said they hadn't received it. After complaining they sent me a complaints procedure pack explaining that i had to read the information booklet carefully as it was very important but they forgot to put it in the pack, contacted them to send another but still waiting after three weeks. Absolute shambles”

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Posted 7 years ago

“I made a phone call to try unblock my Online Credit Card account as I'd locked myself out due to wrong entered passward. " it Happens" Spoke to a bloke who kept asking me all these silly questions to see if it was me. Them " Before I can unblock you account, we need to ask you some questions " Me " Ok thats fine. I just thought it wpuld be my Email, address, D.O.B and full name. So gave him that. Then it was how long id been with them and how long have I had my personal bank account I use to pay them with. Then he kept rambling on about a loan I applied for many months ago but I was turned town. WHAT HAS ANY OF THAT GOT TO DO WITH UNBLOCKING MY ACCOUNT????? Apparently I failed the phone call interview questions and got wait for forms to come through. All because I didnt give the correct time and date of when I applied for a loan and my mobile number had changed since I registered. Im blocked VERY COLD, MANDATORY AND CALCULATED. No understanding whats so ever. I f*****g hate ringing places like this up. They are like pointless robots going with the B.S Rules and Regulations. I have high anxiety and was stressing about ringing them up. I was bob on with the outcome of it!!!!”

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Posted 7 years ago

“They advertise 25 pounds reward in Nectar points with new insurance policies but they don't honour it 60 days later. Don't use them look at Tesco, much better system!”

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Posted 7 years ago

“The worst service I have ever had from a bank! I applied for a loan online on a Friday which was immediately approved in principle. I was slightly disappointed that they needed to post out documents (supposedly first class) to me to sign and I had to return them for me to receive the loan. On Saturday I received another email stating that they could not offer me the advertised 2.7% APR rate but my offered rate would be in the documents they had posted. Once I returned the documents they would process the loan and the money would be in my account in 3 – 5 working days. So much for instant online trading. Nothing arrived in the post on Saturday, Monday or Tuesday however I received an email on Tuesday stating they needed more information in order to process the loan. I rang the number provided to be told the loan was with underwriting as I was self employed. I was eventually told I had been declined, even though I have a credit score of 999 and have never defaulted on anything in my life! I only picked Sainsburys as they had the lowest rate on Money Saving Expert who I trust. I will be going to a proper bank now instead of cowboys who should stick to selling bread.”

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Posted 7 years ago

“Bought Thai Bhat instead of Indonesian money in error. Returned whole amount next day (£300), but got £249.50 back. This was genuine error on my part, rate didn't fluctuate and could understand some loss. However nearly 20% is ridiculous especially when M&S and John Lewis offer full refund if you make a mistake and return - that is quality customer service, not what Sainsbury's offer.”

Helpful Report

Posted 7 years ago

“Awful company. Applied for long term purchase credit card, 4 weeks later I'm still awaiting for the card to arrive. Called to chaise this several times to be lied to, Every time I called up I was given a postage date. I was informed by the last customer service agent I spoke with, all the previous dates I was given was for printing and not posting. This company has serious problems with its aging processes (it still sends out your credit agreement by post and you need to sign it and return it all by SECOND CLASS POST which takes up to 7 working days!). Other companies \ banks have better more efficient processes, Don't fall for this company! DO NOT USE THIS COMPANY, they are SLOW at EVERYTHING that do!”

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Posted 7 years ago

“Took 4 attempts to apply for card. New cards were cancelled within 2 weeks by Sainsbury's, but they never told us. Gave a wrong answer when I was getting taken through telephone security (gave wrong email address). They said I had to phone back to go through security again!! Couldn't believe it. Call que was over 60 minutes. DO NOT TAKE A FINANCIAL PRODUCT WITH THIS BANK.”

Helpful Report

Posted 7 years ago

Sainsburys Bank is rated 1.8 based on 385 reviews