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Sainsburys Bank Reviews

1.8 Rating 362 Reviews

19 %

of reviewers recommend Sainsburys Bank

Company Reviews

1.8

Based on 362 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had unauthorised deductions from our account. Phoned customer service, when I eventually got through they said they would investigate and get back to me within seven to ten days, and block the account - They didn't, and it wasn't. Meantime another unauthorised deduction occurred, phoned Fraud Line took forever to get through. Managed to speak to somebody who promised the account would be blocked and the issue looked into as a matter of urgency. Spent the best part of a day trying to get back in touch to find out what was happening, found out the account still wasn't blocked. Meanwhile nearly £200 has been unlawfully taken from my account. The saga still continues.”

Posted 1 year ago

“Shocking. Worst customer service ever.”

Posted 1 year ago

“Worst customer phone service I have ever experienced, keep getting cut off, I have been trying now for 3 days, now been on hold for over 2 hours. I will be changing banks as soon as I can get through.”

Posted 1 year ago

“I have no problems with sainsburys bank now, I have closed my account and taken my money elswhere. They are not fit to hold a banking licence!!”

Posted 2 years ago

“Terrible customer service over 1.5 hours holding on the phone, was approved for a new credit card. Card arrived and was activated. Sainsburys bank then blocked the card without any communication at the till when trying to buy an item, embarrassing to say the least, spent over one hour on the phone on hold the lady said its a security check and will phone to conform its you, guess what no return phone call, so travelled home, the following day over 2 hours on the phone for them to say its in a working cue to be looked at and cant give a time frame, lost money going to and back from the shop and hours on the phone - now i have been informed that the pin and card came out to me too fast before they could check all my details, so im in the waiting cue and have lost out on purchasing an expensive sale item - really poor Sainsbury's”

Posted 2 years ago

“Terrible customer service, was approved for a new credit card. Card arrived and was activated. Sainsburys bank then blocked the card without any communication and when I phoned they said that there is no information available as to why (in breach of their own terms and conditions) but that a team would be in touch. 1 month later and still no update, raised a complaint and they said it will be up to 8 weeks for them to respond!”

Posted 2 years ago

“My app will not allow me to log into my credit account. It was working fine now ‘error’ just pops up. Impossible to contact them- no number. I just keep getting multiple passcodes which I have not requested. And resetting does not work. A very poor web site. Poorly designed. Under supported. And unable to contact because of covid restrictions still in operation. A nightmare. A stressful and terrible experience. I do not recommend a company with such a poor customer service.”

Posted 2 years ago

“Waited 1 hour to talk to about my ISSA account. This was the 4th time I called in 12 days about the same issue and each time waiting 1 hour on the phone. Every time the same answer that the matter will be taken care of in the next couple of days without any results. I am still waiting. If I had known about the bad service I would have not opened my account with them.”

Posted 2 years ago

“Waited today 49 mins for the bank to answer, 6 mins of conversation and I get cut off. Yesterday waited 35 mins. Left contact msg, no reply 2 days later.”

Posted 2 years ago

“Friggin disaster, they have no support whatsoever so avoid. Tried calling and calling and no one ever answers.”

Posted 2 years ago

“4 months trying to close Sainsbury account and we are going into circle 1/2 an hour each time calling customer service. They charge me £15 a month late payment and interest where is their fault Avoid Sainsbury bank”

Posted 2 years ago

“Tried to call them, left holding on over 35 minutes so gave up . Then tried again & they just don’t answer. Will be closing my accounts now.More staff needed as I was trying to open a new account”

Posted 2 years ago

“3 days of trying and I got through after my 3rd attempt this afternoon (day 1, 40 mins on phone, day 2, 25min.. Day 3 65 mins, 35mins and eventually answered after 3rd attempt 25mins) All in vain apparently as they don't take payments by phone!”

Posted 2 years ago

“A system error will not allow me to register for online banking meaning I have to wait on hold for an appalling amount of time. Over 40 minutes minimum every time.”

Posted 2 years ago

“Appalling waiting times, trying to set up POA for ny husband not able to speak to anyone in thst department. Have registered complaint which they are allowed 6 weeks to reply. Would NEVER recommend anyone to bank wuth them.”

Posted 2 years ago

“Sainsburys bank, what a joke. I applied for the credit card for the zero transfer offer for a new customer . set up the DD only for their system to drop it out resulting in fees for me. You send them a message and the reply is all about COVID19, bit late for that now Their call handers are less than useless. Heading back to my old provider as they are very good compared to these”

Posted 2 years ago

“Abhorrent. I applied for a credit card, received it, and then some kind of system problem has meant i am unable to register the card or for online banking. I have spoken with them multiple times; and on the last two occasions have been told they can't do anything. And now apparently they have cancelled my phone banking, meaning no one can access my account to help me! So i can't even cancel the credit card that i am not able to activate! Absolutely horrendous service, no complaints system other than sending a written letter! All of the contact hours they provide differ, so you only have half a chance of calling when they're actually open! I ended my last call with them in tears because they have so royally screwed me over, and have done nothing to help me fix an error in THEIR system!”

Posted 2 years ago

“Hey people.... Finally sorted out all the problems with my credit card and Sainsburys...... Scissors!!!!!! Reckon i'll carry on using my much more reliable Marbles Card.”

Posted 2 years ago

“I am brand new to the bank and am regretting my decision to open a credit card with you already. I have received the pin and a new card and followed the details to activate my new card. Went to do my weekly shop at Sainsburys and the card does work. Tried to change pin and unlock pin at several different cash points to no avail. Now the card is useless as I actually can’t purchase groceries as intended. See the imagine of how long I have been holding to speak to someone. Totally unacceptable!”

Posted 2 years ago

“Terrible!!!! Been on the phone over 2 hours in total calling numerous times through out the day and still no answer! All i want to do is change my phone number so i can use my card”

Posted 2 years ago

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Sainsburys Bank is rated 1.8 based on 362 reviews