Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.79

1.8 Rating 377 Reviews

18 %

of reviewers recommend Sainsburys Bank

Company Reviews

Questions

Metrics

1.8

Based on 377 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Sainsburys Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally useless service. Do not answer phone.”

Helpful Report

Posted 2 years ago

“Avoid at all costs, waiting times have been 45 minutes or more. when I do speak to someone they are very unhelpful, rude and the service is just appalling. I asked to make a complaint to a senior manager and they told me to call back because their shift had ended and they wanted to go home!!!”

Helpful Report

Posted 2 years ago

“Not able to log in to my credit card account, it’s asking for a pass code sent to my phone, but no passcode is being sent. On second day of trying now!”

Helpful Report

Posted 2 years ago

“Just absolutely appalling - completely incapable of offering a service, neither secure nor useful, never answer the phones, avoid these guys at all costs.”

Helpful Report

Posted 2 years ago

“If you like waiting in never ending queues listing to disjointed music and being advised every 15 seconds "a member of the team will be with you shortly" then this is the bank for you! First Direct consistently answer within a few seconds - Sainsburys consistently make you wait until you give in!”

Helpful Report

Posted 2 years ago

“Applied for a CC in 2020 to take advantage of 0% balance transfer. Upon being accepted and thereafter attempting to arrange said balance transfer, I was then advised Sainsbury’s don’t approve balance transfers from my previous provider. That was the first issue. Sainsbury’s then lettered me in October 2021 to advise they would not be renewing my credit card account when my card expired in Nov 2021. Fair enough. I transferred the balance to a new CC and cut my Sainsbury’s card up. When the card expired, Sainsbury’s then closed all access to my online account and app. Issue 2 is the biggie. I recently viewed my credit card account on Clearscore, and can see there is a small outstanding balance (which must have slipped through between my account being settled and the card expiring). I am unable to make payment, however, because I no longer have access to the app or online banking, nor do I have the expired card or account details. This is now accruing regular late payment charges…despite Sainsbury’s being responsible for removing all payment options/methods. Literally in limbo here and would like to settle the account but there seems to be no way to do so. I haven’t even received a letter to request payment. Telephone services are limited and the staff don’t appear to understand what my issue is and there is no option to email. I would recommend to avoid at all costs.”

Helpful Report

Posted 2 years ago

“If I could give zero I would!! I’ve just been on hold for 65minutes to be told that their systems are down and cannot access any accounts! I am absolutely raging, can the not put that information on their automated message? Their wait times on the phone are insane, I have had lots of credit cards with different banks and this is by far the worst service I have ever received!!!”

Helpful Report

Posted 2 years ago

“Terrible customer service today from edinburgh call centre. I feel they could’ve handled my query better and been more helpful and compassionate. Will not be using Sainsbury’s bank again”

Helpful Report

Posted 2 years ago

“Without a doubt some of the worst customer service I've ever experienced in any form of banking. Customer services deliberately hang up. Absolutely no way you can contact these crooks”

Helpful Report

Posted 2 years ago

“Customer service waiting time is appalling. I can’t cancel online, need to speak direct, but they don’t answer the phone. 2nd day of trying to get through!”

Helpful Report

Posted 2 years ago

“Terrible waiting time to get through to call centre”

Helpful Report

Posted 2 years ago

“I took out a building insurance but Sainsbury's online system charged me twice, they promised me a refund within seven days, twelve days later still making calls which take thirty minutes to get through, also sent PM'S through Facebook which is much quicker but still no response. As Sainsbury's Bank is regulated under the FCA I feel they should be responding in a more positive manner after all it is my money, in reality I have now paid out twice as I have cleared my credit card which I purchased the insurance with”

Helpful Report

Posted 2 years ago

“We applied.for a car loan at 3% and were advised decision would take 3 days, 5 maximum. We waited 11 days for a decision 8 working days. Trying to phone and see what was happening with our application we were on the phone for over 6 hours over 5 phonecalls. When the loan offer came, it took 3 days to arrive. Asked for further documents and bumped loan rate up to 8%. Glad we double checked as the conformation email said we had been fully approved. Do not recommend and read the small print. We also almost lost the car we put a deposit on due to the time taken by Sainsbury's bank. Complete farce. Do not recommend”

Helpful Report

Posted 2 years ago

“Quite simply cannot pay online, their systems do not work. Really shoddy service.”

Helpful Report

Posted 2 years ago

“So frustrating. Have tried numerous times to pay my credit card but get auth.sainsburysbank.co.uk refused to connect message every time. Have been charged a late payment fee and card payments frozen as I didn't realise the initial payment hadn't gone through.”

Helpful Report

Posted 2 years ago

“It happens nearly every month - I try and pay the credit card online on the day the bill is issued and always get this message auth.sainsburysbank.co.uk refused to connect which means I have to try the following day.......another days interest for them if not paid off in full. Most annoying”

Helpful Report

Posted 2 years ago

“Trying to put dollars on travel card, awful, frustrating. don’t bother trying.”

Helpful Report

Posted 2 years ago

“Credit card closed when I have always paid my bill on time and managed my card so well for giver 10 years. Disgusting and unjustified completely.”

Helpful Report

Posted 2 years ago

“Applied for a credit card. Received emails for about a week telling me that it was being processed. By this point, I had decided that I wanted to cancel my application as I'd taken out a loan instead. Phoned them, waited half an hour on hold to talk to someone. Told them I wanted to cancel my application and was immediately put back on hold for an hour and fifteen minutes. It seems to me that they deliberately make it very difficult for anyone to cancel their application, hoping that they will get fed up and hang up. In the same time that I've waited to hear back from Sainsbury's, I've managed to apply for a credit card with someone else, received it, taken out a loan, cancelled the other credit card and received the funds in my account. However, Sainsbury's are still 'carrying out further checks' on an application that I don't want and can't seem to cancel.”

Helpful Report

Posted 2 years ago

“Like lots of other people, have had the card for 12 months, now trying to pay it off, half the time it works, half the time it says it works but does not take the payment. So have to wait 3 days (just in case the payment is being 'processed'). Now it has stopped working altogether "auth.sainsburysbank.co.uk refused to connect." is reported every time I try to make a payment! Just be sure to pay well in advance to avoid being charged.”

Helpful Report

Posted 3 years ago

Sainsburys Bank is rated 1.8 based on 377 reviews