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Sainsburys Bank Reviews

1.8 Rating 364 Reviews

18 %

of reviewers recommend Sainsburys Bank

Company Reviews

1.8

Based on 364 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We applied.for a car loan at 3% and were advised decision would take 3 days, 5 maximum. We waited 11 days for a decision 8 working days. Trying to phone and see what was happening with our application we were on the phone for over 6 hours over 5 phonecalls. When the loan offer came, it took 3 days to arrive. Asked for further documents and bumped loan rate up to 8%. Glad we double checked as the conformation email said we had been fully approved. Do not recommend and read the small print. We also almost lost the car we put a deposit on due to the time taken by Sainsbury's bank. Complete farce. Do not recommend”

Posted 2 years ago

“Quite simply cannot pay online, their systems do not work. Really shoddy service.”

Posted 2 years ago

“So frustrating. Have tried numerous times to pay my credit card but get auth.sainsburysbank.co.uk refused to connect message every time. Have been charged a late payment fee and card payments frozen as I didn't realise the initial payment hadn't gone through.”

Posted 2 years ago

“It happens nearly every month - I try and pay the credit card online on the day the bill is issued and always get this message auth.sainsburysbank.co.uk refused to connect which means I have to try the following day.......another days interest for them if not paid off in full. Most annoying”

Posted 2 years ago

“Trying to put dollars on travel card, awful, frustrating. don’t bother trying.”

Posted 2 years ago

“Credit card closed when I have always paid my bill on time and managed my card so well for giver 10 years. Disgusting and unjustified completely.”

Posted 2 years ago

“Applied for a credit card. Received emails for about a week telling me that it was being processed. By this point, I had decided that I wanted to cancel my application as I'd taken out a loan instead. Phoned them, waited half an hour on hold to talk to someone. Told them I wanted to cancel my application and was immediately put back on hold for an hour and fifteen minutes. It seems to me that they deliberately make it very difficult for anyone to cancel their application, hoping that they will get fed up and hang up. In the same time that I've waited to hear back from Sainsbury's, I've managed to apply for a credit card with someone else, received it, taken out a loan, cancelled the other credit card and received the funds in my account. However, Sainsbury's are still 'carrying out further checks' on an application that I don't want and can't seem to cancel.”

Posted 2 years ago

“Like lots of other people, have had the card for 12 months, now trying to pay it off, half the time it works, half the time it says it works but does not take the payment. So have to wait 3 days (just in case the payment is being 'processed'). Now it has stopped working altogether "auth.sainsburysbank.co.uk refused to connect." is reported every time I try to make a payment! Just be sure to pay well in advance to avoid being charged.”

Posted 2 years ago

“Initially I had purchased car insurance with them, but there was a problem with the payment. I called him up, about it took nearly 4 hours of being on the phone to see if they had received my money. Thankfully the bank refunded the cash and I dodged a bullet. Went with Aviva.”

Posted 2 years ago

“I was approved for a credit card. I then tried to activate the card online and register for online banking at the same time. It accepted my details but when I went to login, it said that an error had occurred and it looked as though I somehow hadn't completed the process. I tried to complete the process but was told 'invalid credentials'. I then tried the 'forgotten details' route but was told that the details I'd entered were incorrect. They weren't. I tried this for two days. It took forever to find a number to call and then I was held in a never ending loop. When I finally spoke to someone, they were less than helpful and told me there was nothing they could do to help and I should just keep trying. I've now been trying for three days to no avail. I'm calling again to cancel my card (if I can get through?) and apply for a card with another provider - I will never bank with Sainsbury's again.”

Posted 2 years ago

“Applied for a credit card on the 9th Sep the credit agreement arrived on the 19th Sep i signed the agreement and sent it back i checked 5 day later to see if the had received it which they had not i was told to ring back 2 days later bearing in mind each time you ring you will wait for over 30 mins to get though to anyone. I rang back still nothing received told to ring back 5 days later which i did another 30 min waiting to be told they would send out anthother agreeement but this would take 7-10 days to get to me i suggested they email this to me but they do not use email only telephone and 2nd class post. This is the most antiquated system i have ever had the misfortune to have to deal with. I still do not have the new agreement or credit card but i do have a letter from Carol Roberts head of Customer services telling me they do not have my agreement !!! When i asked to speak to Carol Roberts i was told she is not customer facing !!!! The head of Customer service not customer facing !! Unbelievable”

Posted 2 years ago

“Sainsbury’s Credit Card Steer clear of this ‘bank’. Poor systems and VERY poor customer service. Having been accepted for credit card I received the card and activated it. Went to make purchase and it wax declined. Rang them to find out why and was told account is under review. Why send a card if account big fully verified? The knowledge of customer rep was terrible - very unhelpful. I also logged complaint via online mesSage which responded with details of a related complaint and different card number. I don’t even have other accounts with them. Wish I’d gone with a different provider.”

Posted 2 years ago

“Cannot apply for credit card before it times out!”

Posted 2 years ago

“As insurers I had no problem, however phoning multiple lines, being on hold for a combined 5 hours, cut off numerous times and a very rude customer service rep, I applaud anyone who manages to prevent their auto renewal. My partner has a policy renewing with AA last week and was sorted in under 30 minutes. Sainsburys = disgrace”

Posted 2 years ago

“This bank is dreadful. Portal very difficult. Very difficult to find option to speak to someone. When you do after a 15min wait the person I spoke to was sarcastic. What a terrible experience!”

Posted 2 years ago

“Impossible to set up payment for a credit card, no way of getting through to a person when I call them. I've had different cards and banks for years with minimal issues. Been with Sainsbury's credit card for less than a month and it's just one problem after another. I've tried setting direct debits with two different debit accounts and I've tried paying by three different debit cards, nothing goes through. This has been a problem now for over a week.”

Posted 2 years ago

“Never had any problems with my Sainsbury's credit card until today. Booked into a hotel and tried to pay for the room with my card but it was declined twice. Absolutely fuming as I had just earlier this week paid off over £4000 for a cruise and therefore have plenty of credit available. Rang them straight away and was told that they were having problems with payments today and it should be resolved tomorrow. Had to use my husband's credit card which went through with no problem...only glad we had it with us.”

Posted 2 years ago

“Logged onto Sainsburys online to try pay off my credit card but got an online message " auth.sainsburysbank.co.uk refused to connect"...... Then tried the automated phone system automated messages round & round (JUST PRESS 9 TO CONNECT STRAIGHT AWAY :) ) ....... after a lengthy wait the call handler to make sure my payment of £6300 hadn't gone through as I didn't want to double up, she didn't seem bothered & said it told you it didn't connect ...... !! a tadge worrying with the amount of payment and WHY are Sainsbury's not accepting payments .... perhaps making more money on the interest ???? ......(7 Sept 21)”

Posted 2 years ago

“Terrible portal. I have been trying to pay my credit card for days but just go round in circles. I when you call Sainsburys bank for help, you get no help.”

Posted 2 years ago

“Took out a credit card with 0% balance transfer over 12mts. When I took it out they took all the transfer details and stated it would be done automatically. And you guessed it the transfer was never completed. They don’t answer messages or the phone. Very poor service. I think I will cancel the card and go elsewhere. Shambolic service”

Posted 2 years ago

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Sainsburys Bank is rated 1.8 based on 364 reviews