Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.78

1.8 Rating 389 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 389 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Sainsburys Bank 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hey people.... Finally sorted out all the problems with my credit card and Sainsburys...... Scissors!!!!!! Reckon i'll carry on using my much more reliable Marbles Card.”

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Posted 3 years ago

“I am brand new to the bank and am regretting my decision to open a credit card with you already. I have received the pin and a new card and followed the details to activate my new card. Went to do my weekly shop at Sainsburys and the card does work. Tried to change pin and unlock pin at several different cash points to no avail. Now the card is useless as I actually can’t purchase groceries as intended. See the imagine of how long I have been holding to speak to someone. Totally unacceptable!”

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Posted 3 years ago

“Terrible!!!! Been on the phone over 2 hours in total calling numerous times through out the day and still no answer! All i want to do is change my phone number so i can use my card”

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Posted 3 years ago

“Have held insurance policy for nine years - email remineder to renew recently which until today i wuld have been happy to do. Unable to renew on-line owing to technical difficulties wasted two hours on 'phone 30 minutes to speak first to a person who could not help me and then waiting 90 minutes to be transfered. I gave up. Pitiful. Disgraceful. I think that I shall avoid all Sainsbury banking in future, and also take my custom from their shops.”

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Posted 3 years ago

“When I call Bank customer services, I am told that….” Busy etc …CALLS WILL BE ANSWERED IN 5 MINS /6 MINUTES etc” 0n average I have given up after waiting at least 25 minutes! I see that only 23% of customers would recommend Sainsbury Bank, which means that 77% would not - but no actions seem to be implemented. Why oh why did I change to this bank? That will be rectified as soon as I can resolve this last issue - if it ever gets resolved”

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Posted 3 years ago

“Awful customer service. It’s impossible to contact CC support team. There is an unauthorised transaction and I have been trying to contact them multiple times over last THREE WEEKS. I sent messages via online that suggested to call on phone. Calling on the phone advise to go online. In multiple tries the call goes to dead end”

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Posted 3 years ago

“I know we still have Covid but why does it take 25 minutes to answer the phone”

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Posted 3 years ago

“BANKSTERS!!!! I ask 50 gbp to a cash point but i didn't get any money and they charge me! FRAUDSTERS”

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Posted 3 years ago

“No question, the worst possible service. Was sent policy renewal with huge premium increase, informed me the policy would auto renewal, which I knew wasn't true as policy was set not to auto renew. Went online in portal to check and sure enough message said policy would not be renewed. Now received a further e mail saying policy has been renewed and I owe them money. Ring this number if you want to discuss. 1 hour later still no answer! Like many others have said experience with other insurance companies is quick and efficient. Avoid Sainsburys bank at all costs. Oh yes and if you are wondering if the savings on nectar points make up for the experience then the answer is no, the increased premium wiped that out 3 fold!”

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Posted 3 years ago

“Totally useless service. Do not answer phone.”

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Posted 3 years ago

“Avoid at all costs, waiting times have been 45 minutes or more. when I do speak to someone they are very unhelpful, rude and the service is just appalling. I asked to make a complaint to a senior manager and they told me to call back because their shift had ended and they wanted to go home!!!”

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Posted 3 years ago

“Not able to log in to my credit card account, it’s asking for a pass code sent to my phone, but no passcode is being sent. On second day of trying now!”

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Posted 3 years ago

“Just absolutely appalling - completely incapable of offering a service, neither secure nor useful, never answer the phones, avoid these guys at all costs.”

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Posted 3 years ago

“If you like waiting in never ending queues listing to disjointed music and being advised every 15 seconds "a member of the team will be with you shortly" then this is the bank for you! First Direct consistently answer within a few seconds - Sainsburys consistently make you wait until you give in!”

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Posted 3 years ago

“Applied for a CC in 2020 to take advantage of 0% balance transfer. Upon being accepted and thereafter attempting to arrange said balance transfer, I was then advised Sainsbury’s don’t approve balance transfers from my previous provider. That was the first issue. Sainsbury’s then lettered me in October 2021 to advise they would not be renewing my credit card account when my card expired in Nov 2021. Fair enough. I transferred the balance to a new CC and cut my Sainsbury’s card up. When the card expired, Sainsbury’s then closed all access to my online account and app. Issue 2 is the biggie. I recently viewed my credit card account on Clearscore, and can see there is a small outstanding balance (which must have slipped through between my account being settled and the card expiring). I am unable to make payment, however, because I no longer have access to the app or online banking, nor do I have the expired card or account details. This is now accruing regular late payment charges…despite Sainsbury’s being responsible for removing all payment options/methods. Literally in limbo here and would like to settle the account but there seems to be no way to do so. I haven’t even received a letter to request payment. Telephone services are limited and the staff don’t appear to understand what my issue is and there is no option to email. I would recommend to avoid at all costs.”

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Posted 3 years ago

“If I could give zero I would!! I’ve just been on hold for 65minutes to be told that their systems are down and cannot access any accounts! I am absolutely raging, can the not put that information on their automated message? Their wait times on the phone are insane, I have had lots of credit cards with different banks and this is by far the worst service I have ever received!!!”

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Posted 3 years ago

“Terrible customer service today from edinburgh call centre. I feel they could’ve handled my query better and been more helpful and compassionate. Will not be using Sainsbury’s bank again”

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Posted 3 years ago

“Without a doubt some of the worst customer service I've ever experienced in any form of banking. Customer services deliberately hang up. Absolutely no way you can contact these crooks”

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Posted 3 years ago

“Customer service waiting time is appalling. I can’t cancel online, need to speak direct, but they don’t answer the phone. 2nd day of trying to get through!”

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Posted 3 years ago

“Terrible waiting time to get through to call centre”

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Posted 3 years ago

Sainsburys Bank is rated 1.8 based on 389 reviews