Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.80

1.8 Rating 362 Reviews

19 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 362 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service ever experienced. Sought to close Savings a/c of 15 years in July in writing. At today a/c not closed & my savings not received. Every time I phone it is a different query or a different online procedure”

Helpful Report

Posted 1 year ago

“Terrible service. Hanging on the phone for nearly an hour without a response and then tried to get help online. The site didn't recognise my login details, so I tried to register. Then it kept kicking me out, saying my details were incorrect, when they were correct. I phoned again and tried the stolen card number (which still puts you on the slow track, and always trys to divert you to the web), as my problem is related to a security issue. Again, put on hold forever. I may have to write a letter and put it in the post. All I can say is Sainsburys customer service is the worst around -- as bad as the disgraced courier Hermes, which had to rebrand as Evry. (Evry is still the pits.) These companies don't learn. Customer service is vital to retaining customers. I shall cancel my card ... if I can! I certainly won't use it.”

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Posted 1 year ago

“The worse customer service. Always have to wait more than 30min to be connected. What kind of customer service is that”

Helpful Report

Posted 1 year ago

“Useless Uncaring, unhelpful, untrained, unprofessional. The worst customer experience ever. Avoid avoid avoid! Promises of call back on Monday. Nothing so far and it’s Thursday. Very much ‘computer says no’ attitude. Clearly no training as everyone says something different. Moved through 4 different departments in one call! No idea what they are doing. Complete joke of a company. Stay well away.”

Helpful Report

Posted 1 year ago

“After transferring my entire credit card balance out of Sainsbury's credit card. I then discover a few weeks later that they had then charged me interest on my previous balance and marked me missed payment with credit agency? Found this totally bizarre as paid nearly £4000 that month to clear the balance. They have impacted my credit score I had no knowledge whatsoever - the problem with Sainsbury’s credit card is it takes ages (days to weeks) to update you cannot see your balance in real time like other ‘real’ banks. Really disappointed with the service avoid at all costs, very clunky app and with only an out dated balance previews mechanism. Lethal, avoid.”

Helpful Report

Posted 1 year ago

“Despite being a continuous depositor with Sainsburys Bank, for the second time this year only after my having had to make a number of phone calls to them - all of which have taken at least 30 minutes for them to answer (some even taking over an hour), the bank has taken about 2 weeks after it has opened an account for me and given me the account number - to actually let even their own staff facilitate a transfer into it! Really disgusting and unacceptable level of customer service. Even now having had to invoke their formal complaints process 10 days ago, they still haven't allocated my complaint to a complaints handler. My phone call to them yesterday to get the transfer finally done and to make contact with an assistant in the customer relations team had to last for some 2 hours 10 minutes. Does this bank deserve its operating license? Think I'm going to be fully justified if in the end I have to take my concerns to the Financial Ombudsman's service. If I could award the bank a NIL mark I would.”

Helpful Report

Posted 1 year ago

“Unfortunately can't give no stars, so have to give one, sent a payment reminder after not using my card for almost a year, 50 minutes and still waiting, what a terrible organisation, will never use them again for home insurance, shopping or anything else, avoid at all costs”

Helpful Report

Posted 1 year ago

“It started in Feb 22 - I needed to change my mob phone number for access to my savings account. No way to do it online (unlike all my other financial providers), I had to phone them. Once through, I had to jump through hoops with so-called security questions: woman read out a string of numbers & asked which one is your current account? None of them were. Oops, sorry that’s the WRONG answer. Eventually they sent me a code by post. I rang back with the code, but it started again - what’s your National Insurance Number... ! ... eh? I thought I managed to get them to change the mob number, they even sent me a text (to new number!) to confirm. I tried to get into my account online now, Oct 22, but the computer says NO. It won’t accept the new mob number, only the old - which I no longer own. They’ve effectively locked me out of my account. Need I remind them this is MY MONEY? I’m now trying to speak (chance would be a fine thing) to someone in this crazy outfit to close the account. Will I ever get my money out? From what I see with previous reviewers, I’m in for a bumpy ride. Byzantine bureaucracy? Give them the FRANZ KAFKA award now!”

Helpful Report

Posted 1 year ago

“Forgot/ lost my password and after so many attempts we got locked out. This is not an issue as its the correct thing to do. BUT tried to reset and because they did not have my email address, I had to call them. Well this is why I can only give 1 star. Their customer service is non existent. Held on for 30 mins only to be told after giving lots of personal info, that I had given one wrong answer re a debt card? All I wanted to do was pay the bill before they added more onto it. I have written to their customer complaints dept. Not holding my breath. Anyway we will be cancelling soon. We have been with Sainsbury's bank for 15 years and all has been ok but then this was our first experience of their customer service!!”

Helpful Report

Posted 1 year ago

“On hold for almost 2 hours and then when I got through they cut me off because it wasn't the right dept! Have lost my business for good.”

Helpful Report

Posted 1 year ago

“Cant remember my username after a period of illness, the reset doesnt work, now account locked, trying to get through on phone lines is a nightmare, after 30 minutes of waiting they say they have to post out a security number before I am allowed to access my account. I ask them to email it or ask me as many security questions as possible they say, "this is not our procedure". This is totally ridiculous and I will close all my accounts as soon as I can. Awful service awful bank. Never again. Avoid - absolute nightmare.”

Helpful Report

Posted 1 year ago

“Had to give 1 star its not possibble to give a minus star. I 'm 73 in all my years of using a bank I have never had such an appauling experiance as I have with this lot. 1 Dont answer there phone 2 Dont listen 3 Dont reply to phone calls or E-Mails 4 Dont Investigate compaints To conclude AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“Only gave one star as no star option is not available. Hopeless waste of time trying to log into my credit card account to check why I have been charged for a late payment although I know my balance is zero. Going paperless with them was a big mistake. Would close my account but can't get into the damn account to do that so will not be using my Sainsbury's credit card ever again. Wish the expiry date was sooner for peace of mind.”

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Posted 1 year ago

“I dont know why there is always a problem but never been able to log in to my credit card statement without getting error messages and doing it again and sometimes even three times. Today I tried to change my PIN and having got the ok I tried to log in only to get the error message. Changed it again and got the ok and then the error message. I have spent all morning trying to get into my statement and in the end, 40 minutes on the phone to no avail other than to find my 0% interest period ended last year so I have now got interest! Am going to pay the whole thing off now and cut the card up! Website sends you round and round in circles - not enough staff to deal with the issues the glitches on the App and website seem to suffer from.”

Helpful Report

Posted 1 year ago

“Not able to communicate effectively. No online mortgage website just telepuone number. I tried to contact with them today twice. I held the line twice for 40 mins then I was promised that someone call me back. No one returned my call, very poor service”

Helpful Report

Posted 1 year ago

“Terrible! Trying to make automated telephone payment but it doesn't recognise the amount i'm entering. On hold 47 mins so far for customer services. Useless.. avoid”

Helpful Report

Posted 1 year ago

“They refused to block a potential fraudulent claim yet if I spend say over £20 I have to jump through many hoops. Customer service boasted even if i closed my account they would let payments go through.”

Helpful Report

Posted 1 year ago

“I had an ok experience until my settlement. I asked for a settlement 11 months into my 18 month car loan as I could afford to pay it off. After waiting on hold for an hour the agent disconnected as soon a I got through. After another 2 attempts and a combined hold time of around 3 hours I finally got through to somebody. They gave me a settlement figure of £5,273,17 for a loan that had £6,080 left - seems fair. I then had the instructions sent to my account and transferred the sum to my account. The wording was “all you have to do is transfer £5,273,17 to X account and the account will be closed, this includes your next direct debit payment. 2 days later, with my account still open, I messaged them and got a response 4 days later that said “the settlement agreement generated was incorrect and you still need to pay your next direct debit payment of £890. I was furious. I called an agent who said this was correct but could not give me a reason why. I then spoke to a team leader who said this information was wrong, the settlement was correct and bluntly stated that I will not have to pay my direct debit as it was a technological fault and the system hadn’t caught up. She then said she was going to raise a formal complaint and pass me through to customer service to get more assistance. I was then transferred through to Ben, who had no idea id spoke to another agent. I repeated what the team leader has said and Ben then stated she was wrong, the settlement was incorrect and I still need to pay the direct debit. HOW CAN 5 DIFFERENT PEOPLE ALL BE ON A DIFFERENT PAGE!? Ben then said they are doing an internal review that takes 3 days but it could take up to 8 weeks (my direct debit is due in 11 days). He said if they can’t resolve it then I can go to the Financial Ombudsman Service after the 8-week period. The customer service is horrendous and clearly the staff are not being trained well. It’s a disgrace and they’re exploring customers for mild gains.”

Helpful Report

Posted 1 year ago

“Deposit customer of some 15 years. Suddenly,without any prior advice whatsoever direct to me,found online access to my a/c's blocked. On phoning a query ,was advised I had failed security as I was unable to quote a Saveback Card No which I did not hold & never heard of or applied for.,At today still without a/c access or any explanation.No one todate has offered any solution”

Helpful Report

Posted 1 year ago

“Do not trust them, they are very poor at customer service, a nightmare to deal with”

Helpful Report

Posted 1 year ago

Sainsburys Bank is rated 1.8 based on 362 reviews