Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.77

1.8 Rating 392 Reviews

18 %

of reviewers recommend Sainsburys Bank

Company Reviews

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1.8

Based on 392 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Sainsburys Bank 1 star review on 23rd August 2025

Jennifer Lewi

Sainsburys Bank 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Anonymous

Anonymous // 01/01/2019

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“very poor customer service and their staff are hostile and impersonal”

Helpful Report

Posted 6 years ago

“I have an online savings account with Sainsbury's bank. I tried to transfer some money out of it online, but was told that they could not verify the bank account I wanted to transfer it into (even though it was the account I'd used to transfer the money into my Sainsbury's account in the first place!) So I called up customer services and explained the situation. They took my through security questions, and said they were also going to access a credit check to ask additional security questions. The first one was who was my mortgage with. I gave the correct answer... only to be told by the customer services rep that I was wrong! We haggled about this for a while, so I'd said I go to verify it, and then call back. I dig out my mortgage statement - which indeed proves that I'm right - but when I called back I was told that I'd been locked out of my account, and that they'd need to reset it and send me out new login details to unlock it. Despite explaining to three different people how ridiculous this was, given they had the wrong information, no one seemed to care. It wasn't their fault, it was Experian's fault, because that's where the'd got the data from. So I have to wait 3-5 working days for the new passcode to be sent out, and then go through security again. I pointed out that they'd have the same wrong information, and was told I needed to take it up with Experian, who provided the report. I've never come across anything like this in my life! Any other bank / building society usually sets up a linked account when you open your account so you can easily transfer money out, and only works with security questions that you've agreed with them. I'm not sure if I'm ever going to be able to access my money again at this rate...”

Helpful Report

Posted 6 years ago

“Absolutely disgusting company, very discriminating against people with a disability. My husband is the prime card holder and his had his wallet stolen whilst on holiday. He had a stroke many years but is left with a speech impediment. He tried the security questions that tgey gave and he failed on one question because I was prompting him the person said he failed the question because she heard me prompting him. They blicked our cards so that we couldn't use our cards, and we didn't have any money. We have always paid our bill off each month in full, and no history of being late with payments. Please avoid this company.”

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Posted 6 years ago

“Their credit card website is awful, regularly not working or malfunctioning.”

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Posted 6 years ago

“N/A”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Received a letter asking for mobile phone number - rang as requested and ended up with 15 min call asking all sorts of questions .”

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Posted 6 years ago

“The restrictions on this policy regarding excess was so high I found out we did not have a claim. I will be changing my policy on the due date.”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Serious IT issues and outdated online banking. After a few months of using my online banking and dealing with how basic it is for this day and age, it suddenly stopped working. I wasn't able to view my recent transactions, my past statements or do things like make payments as the buttons to do each action took me to the same error page. I reported this issue over a month ago and it is still not solved. I have not heard anything back so called them again today and they said they are still working on it. It's bad enough they have no phone app and have to use the website that looks and uses like its something out of 1999, but at least I knew about this when I signed up for the card. However I didn't know about the fact i wont be able to use the basic and essential features like checking recent transactions or making payments. I asked for a list of transactions emailed to me but they couldn't do that. I asked for the list to be posted to me but they couldn't do that either as they are not on a statement yet. So Iv got to wait another few weeks to get at my data I needed a month ago. Closing the account as soon as I can.”

Helpful Report

Posted 6 years ago

“When purchasing a home and contents insurance policy , detailed cover discussed , optional extras were offered but no pushy sale . Breakdown of cover and exclusions discussed .I was able to select my preferred payment date too.”

Helpful Report

Posted 6 years ago

“I would give 0 stars but that’s not an option. I did a balance transfer back in June and since that day they have had issues setting up direct debits, taking money on time, giving me the correct information over the phone. I’ve had charges on top of charges non of which were my fault and I haven’t had one month pass without an issue that I’ve had to call up about. The last one being I set up a direct debit to pay the minimum every month so I didn’t have to think about it again but when I had my direct debit conformation through it was double the amount! (Apparently an error on the letter as on the computer system it says minimum amount) unfortunately I have no faith so have cancelled the direct debit and will have to pay manually every month as surely that can’t go wrong? Every advisor you speak to gives you different information and says the last advisor was incorrect with theirs, who am I meant to believe?? I can’t wait to be able to balance transfer off this card and cut it into pieces it’s been nothing but hassle.”

Helpful Report

Posted 6 years ago

“Worse service ever. We filled in all paperwork months before our mortgage was due to end and got an offer more than 1 month before the due date. Yet, their solicitors (Optima legal) did not act on time and we have already paid £240 excess in interest. They don't answer emails or phone calls and don't take responsibility for their delays. We were moving banks to pay less and we are actually paying more. This is being the worse experience we ever had with a bank. Our mortgage advisor has put a formal complaint against Optima Legal, yet they cannot care less as keep delaying the completion, even after acknowledging they have all the documents. Unprofessional and unethical making clients pay for not being able to do their work on time.”

Helpful Report

Posted 6 years ago

“unable to carry on with claim as I have mislaid user name and password”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Trying to change my address with this shower. Have provided three pieces of evidence but goalposts keep moving on their part and withholding access to my money. Absolute shower, bank with them at your peril”

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Posted 6 years ago

“Three big issues since doing a balance transfer. Been reported for late payment due to no fault of mine. Had a wonderful lady assist me Vicki ID 1560011 she knows her stuff and was able to advise and help me resolve the situation that had become very stressful. Vicki thank you. If it wasn't for you I would be taking it further. You were great.”

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Posted 6 years ago

“Happy with Sainsburys home insurance,helpful,polite team members when I spoke to them on the phone, great value price as well!!”

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(Home Insurance) - Posted 7 years ago

“yes all good one happy customer now ,i stay with them”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Appaling. Closed my account by mistake and no reason whatsoever apart from their incompetence with setting up direct debits.”

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Posted 7 years ago

“Absolutely corrupt. Useless. Very stressful experience. Cant even set up direct debits. Am contacting an ombudsman.”

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Posted 7 years ago

“Absolutely awful!! Decided I wanted a new car, looked on line to find the company with the best APR, Sainsbury’s came up so decided to give them a go. I filled my details out online then they said I would have to wait for the forms to come out for my signature also they wanted a bank statement fair enough. Once I received it I sent it back first class. A week later still no money in my bank so I decided to ring them they informed me they needed to do more checks and would be paid in a couple of days. The couple of days came and went so I rang them again and they said I have now been fast tracked! Still nothing received the next day so I rang again they said I could be another two weeks, so in the end I decided to cancel it and go with Barclays. With Barclays I got the money same day easy!!! AVOID SAINSBURYS BANK FOR LOANS!!!!!!!”

Helpful Report

Posted 7 years ago

“Waited 40 minutes for them to answer the phone. Then they told me can't take money out of my own account. But I had no trouble paying into their account but even to take it back to the account I paid from is not allowed. They have some strange set fo rules that makes it very difficult to access your own money. Caused me a lot of stress. I went for instant access for a reason now it will takes weeks to get my money. Don't make the same mistake I did - check out trust pilot for some reviews and see what people think”

Helpful Report

Posted 7 years ago

Sainsburys Bank is rated 1.8 based on 392 reviews