Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.78

1.8 Rating 388 Reviews

18 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 388 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Got a credit care of these robbers, went well for months then they started mucking me about, I have been passed around person to person the last three months and still not sorted, stay away from these cowboys they only bring unwanted hassle and stress”

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Posted 6 years ago

“Sainsbury's bank lie. Never buy their home insurance. They refused renewal even with no claims being made, and first said I'll receive a letter, then refused to give me the letter and refused to inform me as to why they refused insurance. All in all, the worst insurance broker I've had experience of. Advice no one to use.”

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Posted 6 years ago

“PAID OFF MY CREDIT CARD IN FULL IN JUNE,IT IS NOW THE MIDDDLE OF SEPTEMBER AND THEY HAVE NOT UPDATED MY CREDIT REPORT,I AM WAITING TO BE APPROVED FOR A MORTGAGE,I AM SURE IF YOU OWED THEM MONEY THEY WOULD BE RINGING/WRITING TO YOU,YOU CANNOT GET TO SPEAK TO ANYONE WHO CAN SOLVE THIS?”

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Posted 6 years ago

“Unbelievable incompetence and couldn't give a damn attitude. A mistake by them took months to sort out, eventually the mistake was found by a RIVAL bank. Telephone contact often took between 30 minutes and 1 hour. Not even an apology from them. I've just cancelled this card and will never use this bunch again. Time after time they said there was nothing wrong with their transactions, for weeks and weeks, yet they had transposed one digit and sent £2,900 to a random account.”

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Posted 6 years ago

“Tried to ring them and was waiting 32min and still didn't get through. Absolutely ridiculous.”

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Posted 6 years ago

“In June I lost my card and you issued a new card and said you would change my Direct Cebit details. After getting arrears letter I paid and I was promised that it would be corrected for July payment. I then got a letter advising you had passed my details to a credit agency. I rang and objected to this as it was not my error and was told that the report would be withdrawn but credit control could not confirm this as they could not write letters and transfering my call to 'Customer Services' could take 30 mins!. In July the direct debit again failed and again I rang - this time the line went silent and eventually the girl hung up on me. I put a complaint on line but recieved no response whatsoever. I stopped using the card. I have just paid off the blance as the direct debit for August again failed and closed the account. I had to wait over 30 mins to be transfered to 'Customer Services' . I have wasted hours on this and it is not my error. I should have been offered compensation and Sainsbury's Bank need to employ more people.”

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Posted 6 years ago

“They cancelled my order a few hours before the collection time and made a pathetic excuse that they have ran out of stuck, now I am a few days away from going on holiday and missed a great exchange rate by simply just choosing this pathetic company to exchange my money instead of many other companies. If you are low on stuck then simply don't take orders or at least let me know a earlier than a few hours before the collection time! YOU ARE RIDICULOUS SALISBURYSBANK!”

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Posted 6 years ago

“Very very bad.... stay away from the credit card side of the business. I paid £1000 into my credit card and it seems to have gone missing... have checked all the account details with the customer service guy (after 1.20 hours on hold) and everything was correct... they just haven’t allocated it to my account... to add insult they have even charged £12 late payment fee when the payment was made 3 weeks early... looks like I have a few more hours on hold to try and get my £1000 back....AVOID!!! I wish I had....”

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Posted 6 years ago

“The worst credit card ever.”

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Posted 6 years ago

“Worst customer experience you can imagine, after months of paying DD for my credit card they decide not to take one and charge £12 fee for none payment, called to speak to someone and still waiting after 40 minutes, they are horrendous”

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Posted 6 years ago

“The most appalling customer service I have ever experienced. I've been trying to give them money for four days, have spent over seven hours on hold so far (currently on hold again), their online banking site has poor functionality and just tells you to phone them, I've been hung up on twice and spoken to four members of staff in total, one who was apologetic and said the system was down and I should try again tomorrow, and the other three said they couldn't help me but would transfer me directly to a member of staff who could but just redirected my call to the bottom of the infernal being on hold queue. I strongly advise anyone to avoid Sainsburys products, plenty of alternatives out there”

Helpful Report

Posted 6 years ago

“No statement received for June and difficult to get through on the phone. Spent hours trying before successful. Did get through eventually and had statement sent recorded delivery and received compensation for the hassle. Problems due to a system upgrade would seem to be worse than they are admitting. It is clear that they have made little effort to inform and assist their customers.”

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Posted 6 years ago

“Do not use them. If you need to call to resolve a problem they have created expect to wait on hold for 35 - 65 minutes. They have lost £2900 of my money, missing since 05/6/18 and they refuse to do anything about it.”

Helpful Report

Posted 6 years ago

“Appalling customer service. Rang twice because no statements. Very long wait before answered only to be transferred for a further long wait. Avoid like the plague!”

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Posted 6 years ago

“terrible customer service- left on hold for over an hour.”

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Posted 6 years ago

“Appalling service and it seems, criminal activity akin to loan-sharks!! Changed the promotional interest rate expiry date on balance transfer, so got charged. Unable to get through to customer services - 25 minutes + 55 minute wait with no pick-up? I'll take my debts elsewhere. ;-)”

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Posted 6 years ago

“Still have not received June 2018 credit card statement so that I can check my purchases.”

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Posted 6 years ago

“Shocking customer service ... cannot get through to them on the phone. I've been left waiting for 25 minutes before giving up. I sent them a message on their secure messaging system but I've had no reply after 4 days ... I have now decided to cancel my credit card. Sainsburys bank are simply not there for you when you need them most.”

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Posted 6 years ago

“Absolutely appalling customer service. The only access (short of "snailmail" is an automated telephone service that is totally ineffective and whilst callers are warned of busy lines and possible 10 or 15 minute delays the reality is more like an hour...I couldn't give a precise time because you eventually lose the will to live and give up! Shocking service. No doubt they are all busy incorporating Argos into the building!”

Helpful Report

Posted 6 years ago

“Numerous calls to call centre end up in black hole and being disconnected despite pressing the correct keys to get through to the right department. Ended up pressing no keys and it eventually directs calls to the call centre, only to get a message there is a 20 minute wait. This estimate needs to be doubled. I am so disgusted I have now closed my credit card account and savings account with them. Thank goodness I don’t have a current account with them. I expect better from Sainsburys.”

Helpful Report

Posted 6 years ago

Sainsburys Bank is rated 1.8 based on 388 reviews