Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.81

1.8 Rating 360 Reviews

19 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 360 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value on my insurance & helpful on the phone with a query”

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Posted 2 months ago

“Competitive pricing, and great communication”

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Posted 4 months ago

“Friendly and helpful unlike other banks mentioning no names or the horse”

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Posted 4 months ago

“Very helpful and friendly”

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Posted 4 months ago

“I recently had a problem with a card. Initially could not get in touch with their customer services despite several attempts. Wrote a letter and eventually had a very nice person ring me. She was able to inform me of the reasons for not being able to speak to someone previously. She was able to sort out the problems in a very efficient manner. So my faith in them has been restored. Many thanks.”

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Posted 1 year ago

“I had a problem with my online banking for my credit card - probably due to user error! It takes a long time to get through to someone on the phone but preserve! I spoke to William who could not have been more helpful or patient. Absolutely excellent customer service - thank you!”

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Posted 1 year ago

“Easy to use app”

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Posted 1 year ago

“Sounds like anyone complaining about waiting times is an idiot and doesn't realise we are still in covid times so anytime someone is positive for having covid they can’t work and have to self isolate, so when the impatient monkeys get through to an agent they don’t realise some of their colleagues are currently in hospital and are on reduced numbers in the office this applies to any company”

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Posted 2 years ago

“I would def. recommend Sainsbury loan because they don't scam you and give you a reasonable APR after filling the form. When I applied it showed 3% and after submitting it came to 7% which is acceptable. I got the loan in less than one hours time thanks for them using DocuSign and all paper work was done asap. I applied the same loan on AA finance and it showed me 3% and later offered me 21% and the post would come in 5-7 days.”

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Posted 2 years ago

“Excellent price for car insurance. Easy site to use. Very happy.”

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Posted 2 years ago

“Good so far”

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Posted 3 years ago

“Excellent customer service. Answer quickly with well informed and very pleasant staff. Very helpful”

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Posted 3 years ago

“Customer service is by far the best out there, absolutely fantastic!”

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Posted 3 years ago

“Great stuff!”

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Posted 4 years ago

“Very happy”

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(Home Insurance) - Posted 4 years ago

“We have just purchased holiday insurance from sainsbury bank for two seniors at a very reasonable rate and beating quite a few other insurers, we are very happy with our result and would be only to happy to contact them again for similar.”

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Posted 4 years ago

“Hey, most people come on these sites to complain. So I just want to put my great experience with Sainsbury’s bank! I have had to call them a couple of times in the space of a few weeks. Firstly, embarrassingly my direct debit did not come out of my account & this means missed payment, meaning a fee! My debit card had declined the payment for some unknown reason as the money was in my account - anyway I made another payment online with another debit card & rang them in the morning - didn’t realise they are open until midnight Monday - Friday! Hugely helpful!! Anyway, the lady was so lovely and helpful, didn’t charge me the fee as I had made a payment with another debit card the same day! Thanks Sainsbury’s! Also today, I paid for a purchase and didn’t realise I had gone over my limit! The online account doesn’t show pending or recent transactions and takes a good few days to show on the account (only bad thing about this credit card) so that is the reason I went over. So I rang up to see if I had and was able to cover the amount I went over by making a payment with my debit card & again was wavered the fee as the lady said it was okay as it was the same day! So again thanks Sainsbury’s! They’re nice to talk to, fairly quick pick up time, can call until late in the evening & they helped me when they probably didn’t have to! So I’m very grateful! No more spending for me though! Haha!”

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Posted 4 years ago

“When purchasing a home and contents insurance policy , detailed cover discussed , optional extras were offered but no pushy sale . Breakdown of cover and exclusions discussed .I was able to select my preferred payment date too.”

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Posted 5 years ago

“yes all good one happy customer now ,i stay with them”

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(Home Insurance) - Posted 5 years ago

“Great!!”

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(Home Insurance) - Posted 5 years ago

Sainsburys Bank is rated 1.8 based on 360 reviews