Sainsburys Bank Reviews

Name: Sainsburys Bank
Rating: 1.80

1.8 Rating 362 Reviews

19 %

of reviewers recommend Sainsburys Bank

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1.8

Based on 362 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems at all”

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(Home Insurance) - Posted 4 years ago

“N/A”

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(Home Insurance) - Posted 5 years ago

“unable to carry on with claim as I have mislaid user name and password”

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(Home Insurance) - Posted 5 years ago

“Happy with Sainsburys home insurance,helpful,polite team members when I spoke to them on the phone, great value price as well!!”

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(Home Insurance) - Posted 5 years ago

“Straightforward from quote to purchase.”

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(Home Insurance) - Posted 7 years ago

“Got all the info which were reasonably clear so that it was easy to provide the required further info such as the proof of No Claims Bonus etc.”

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(Car Insurance) - Posted 7 years ago

“I am very pleased with the Bank. The claim was dealt with promptly. My only worry is losing my no claim bonus and what the premium will be next year. if it is too high I shall have to look elsewhere.”

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(Car Insurance) - Posted 8 years ago

“Quiet good overall”

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Posted 3 years ago

“It's ok, nothi g special and does the no”

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(Home Insurance) - Posted 3 years ago

“I started to apply online but phoned them when the quote for Building and Contents insurance seemed too good to be true. They confirmed the online quote after going through it with me so l paid there and then. Had great difficulties finding my docs online but when I did I discovered the declaration of facts was totally wrong with regards to our flat roof. Called on a Saturday to advised and was told they would change info and it was me who suggested it may affect premium. Monday was a holiday so they agreed to phone on Tues morning before we left for months holiday. Two hours before leaving we were advised that they couldn't cover us. On return had protracted communication with the CEO and they did refund premium and add a small amount for inconvenience. My wife was the person who took out policy with me as an ' add on' but they insisted on addressing correspondence to me and that did not go down well. It is an outdated institution with badly trained staff. I will never consider doing any business with them again.”

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(Home Insurance) - Posted 4 years ago

“The restrictions on this policy regarding excess was so high I found out we did not have a claim. I will be changing my policy on the due date.”

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(Home Insurance) - Posted 5 years ago

“Your insurance was far to expensive,I got it much cheaper else where .”

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(Car Insurance) - Posted 6 years ago

“great pan raisan for breakfast”

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Posted 7 years ago

“The local supermarket is being replaced by a much bigger store offering a greater range of products. There will also be a much greater car park. Meanwhile the shop-floor staff are very helpful and the basic range of food and household products is usually available for purchase.”

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Posted 7 years ago

“Good service took a while to answer phone”

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(Home Insurance) - Posted 8 years ago

“very RELUCTANT TO OFFER DISCOUNT (5000 nectar points) FOR A NEW CUSTOMER AS I obtained a quote through website rather than by phone which is pretty nonsensical, matter resolved through perseverance.....”

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(Home Insurance) - Posted 9 years ago

“I had recently applied for a balance transfer credit card with Sainsbury’s Bank and although the application was successful and approved, the actual balance transfer application was not. I was not made aware or informed of this until after activating my bank card and seeing no transfer had occurred several days later, I then tried to do it myself through the banking app which then told me my balance transfer was rejected. After speaking with the customer service team they advised that my current credit card with another major bank is not compatible, they would not tell me why (or did not know why) as it is not another credit card with Sainsbury’s bank nor within the same banking group, so I am now left with a credit card I cannot use. Helpful. Fortunately getting through to customer service was swift and a smooth processes compared to my current bank and so they have slightly redeemed themselves there, hence the 2 stars. It might be worth advising potential customers which banks are eligible for balance transfers before finalising applications, instead of potentially leaving them in a mess!”

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Posted 1 year ago

“Appalling waiting times of over 40 mins on both my recent calls. The second one necessary because after the first call the promised setting up of a new savings account hadn’t happened.”

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Posted 2 years ago

“The renewal quote for Sainsbury's Bank Home Insurance after Year 1 was 30% more expensive than a policy I was offered by another provider, which also included more cover than Sainsbury's. When I attempted to use my online account and phone app to cancel the policy, the option was not available. They debited my account 3 days before the policy was due to renew. I spent hours on the phone trying to reverse this. CONCLUSION: they are not competitive, their account managements services do not let you manage your account and they actively pursue a policy of entrapment for renewal.”

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Posted 3 years ago

“Very bad experience with the website. Logging in is a pain, it always rejects a perfectly valid PIN at least once before finally accepting it if you're lucky. Earlier today it refused three times, forcing me to reset it! (I'd guess there's a bug in the input routine). Once in, things don't get any better. Despite having accepted a transfer in from my current account, when I try to transfer out to the same account it's unable to recognise me as the owner.”

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Posted 3 years ago

Sainsburys Bank is rated 1.8 based on 362 reviews