“Do not use them, will use any excuse to up your monthly payments until you can’t even afford to drive ... terrible company stay away if I could give zero stars I would”
“Hidden fees everywhere, customer service unhelpful. My car unfortunately broke down so I had to buy a new one, a payment of £150 had to an made to have a black box fitted to my new car!! (Old black box can not be reused) cancelled policy at the end of date (7.9.16) but as I didn't have new car insurance set up till (8.9.16) they charged me an additional £42 for a days insurance (unwanted!). I moved address and the financy aide of the conpany waa not informwd so i missed inportant documents which then caused more fees on my account. I would never use this company again.”
“STAY AWAY AT ALL COSTS!!!!! This was one of the cheapest insurers to begin with, however they get you down the line. They threatened to cancel my policy because I didn't stay at the registered address 75% of the time (I stayed some nights of the week at my boyfriends house, like a regular person). Not once have I been able to log in on their website (it never loaded) to actually check my driving behaviour and see what the black box was registering, and 3 weeks ago was asked to pay £350 excess fee!!! 350 QUID!!! I asked how they calculated this as it seems like the number was plucked out of nowhere. I received an email which said "We regret to advise we cannot disclose how we rate each area of your driving and how your premium is calculated." After asking them how I should pay the money, 2 days later they cancel my insurance with a £150 cancellation fee. Absolute joke. Literally feel like I have been scammed”
“Awful expensive company you cant even change any details without paying they ask for 175 just to change car details and 200 monthly payment waiting cant wait to have year with them so can refused bloody insurance and never again Do NOT RECOMMEND”
