“If they can find a way to stick on an admin fee of £26 they will do. Chased me for a payment because their staff told me I would need to pay am amount in a months time but apparently that way wrong and I needed to pay RIGHT NOW. After making a payment over the phone, received no confirmation via email or text. When I rang up to ask them about this apparently "we just don't do that because it's on [my] bank statement". If I did want one though I could get one in 3 weeks time (after the time they threatened to cancel my insurance) no doubt that would have cost me another £26. I wouldn't use them again, they aren't even that cheap anymore.”
“They need to employ more staff. Every time i try to ring to speak to someone it's an average of 25 to 40 min wait to get through. My renewal quote has come through at £450 a year more with like for like quotes from various other insurance companies. Not customer loyalaty whatsoever. Totally rubbish sadly.”
“Avoid at all costs. After you have taken out a policy they are not interested. I told the person I was trying to sort out a problem with that I would not renew my insurance with them or recommend them and he said oh well. I could have cancelled at a cost of £75 so I didn't have a choice but to suffer staying with them.”
