Swiftcover.com Reviews

Name: Swiftcover.com
Rating: 3.03

3.0 Rating 192 Reviews

52 %

of reviewers recommend Swiftcover.com

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3.0

Based on 192 reviews

Customer Service
Communication Channels	Telephone
Avg Email Response Time	9 minutes

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Swiftcover.com 1 star review on 6th March 2025

Kelly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swiftcover honestly is the worst Insurance Company I have ever used. After having a collision in my vehicle in November 2018, the claim was only fully completed in March 2019. It took 2 and a half months for me to get a courtesy car and for my un-driveable car to be collected, leaving me to have to arrange alternative transport for this time period - including getting back to home which is a 3 hour train journey as I had no access to any vehicle. I was left to chase them for months just to arrange to get my car taken in, and was being thrown back and forth between garages they had allocated to sort my vehicle who were not aware that it was un-driveable, meaning they then had to decline my car. After finally getting my car in with them, they then failed to offer any type of compensation for the excessive delay in the repairs of my vehicle - I was left to then make 2 complaints regarding the services I had been provided. They offered me a mere £350 reimbursement of my £500 voluntary excess and £200 involuntary excess (£700 in total) which I declined and escalated to their senior level for review. They then waited 35 days to come back to me, before saying that they had not had a chance to review it and they I could take them to the Financial Services Ombudsmen - which of course I did. After delaying that process by another month by ignoring the Ombudsmen when asked to provide certain information. The only thing I can say that was good about them was that after being told by the Ombudsmen what they had to reimburse me they sent the cheque right away.”

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Posted 5 years ago

“Uncontactable. Been trying for weeks waiting hours on the phone. Swiftly take your money then they become invisible”

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Posted 5 years ago

“Swiftcover is undoubtedly the worst insurance company i have ever dealt with. The policy i took out 4 weeks ago has been the most aggravating, painful experience i have ever had the misfortune to endure. SEVERAL times i have produced Proof of No Claims upon request and i still get emails demanding this. Today i supplied the details requested for the final time, because if i get a demand once more i am going to lodge a formal complaint with the F.C.A. and relevant Regulatory Bodies that oversee companies like Swift Cover. This insurance company has shown nothing but Ignorance and a constant lack of professionalism.”

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Posted 5 years ago

“It takes about 40 minutes for someone to answer every time I call up to ask for an update on my claim, only to then be transferred to another queue for another 30 minutes each time! When I finally get to the correct department which deals with the engineer who's been assessing the damages on my car, the engineer was not available every time I called for 2 weeks. Every time I ask the advisers, they don't know how long the engineer is off for, nor do they help get things moving whilst the engineer is away, i.e. could another engineer give me a call back or could they get hold of the engineer's supervisor to help out etc. All I got back from the advisers were usually "I will email the engineer again to see if I get a response", or "I will get the engineer to call you directly", worst response being "I'm not sure how I can help you if the engineer is not available". This has now gone on for well over 10 weeks and still going. Swiftcover is total garbage! I guess that's why they are cheap but now I can say I've learnt my lesson and it's definitely not worth the hassle just to save a little bit more money!”

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Posted 6 years ago

“Worst experience ever!! I had my car accident on 7th January. It took almost 3 weeks for Swiftcover to instruct the Recovery company to take my damaged car to their approved garage. 5 weeks have past now and the garage is STILL waiting for Swiftcover to authorise repair - that's now 8 weeks and counting!! The engineer who's responsible for authorising repairs has not returned any phone calls and emails!!”

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Posted 6 years ago

“Worst customer service, plus its a premium line. They are making millions just off the phone lines where customers are left to wait 30mins plus. If zero starts were an option on here that's what they would get from me.”

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Posted 6 years ago

“DO NOT INSURE WITH SWIFT COVER. save yourself the trouble! UNCONTACTABLE. Appalling. Should you have an emergency and need to claim you will wish you had gone elsewhere!!”

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Posted 6 years ago

“Not very swift . 30 minutes on hold for them to finally awnser and say were very busy please call back another time”

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Posted 6 years ago

“I have used Swiftcover for a number of years, but will never do so again after my recent experience. Having believed my insurance had been renewed without issue, I returned from holiday to find a letter threatening me with debt collection. Swiftcover had tried to take payment for the renewal from a card that had expired, but rather than let me know this and resolve the situation in a reasonable manner they fined me. I have used several other insurance companies for both home insurance and car and never have I experienced such appalling customer service. Their staff are dismissive and condescending, and their is no regard for customer loyalty.”

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Posted 6 years ago

“Truly frustrating company if you can get through goodluck I have been trying for over a week each time spending hour of my lunch break due to work! Not having got through! I am the 3rd party and trying to get the claim matters sorted Jesus Christ! This company is a nightmare ! How come FCS aren’t sojmg anything about there customer service !?”

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Posted 6 years ago

“Was left stranded 80 miles away from home, reported the accident told I’d get a curtesy car to travel back with my young daughter, then told 2 days later you’ll have too make your own way back and we’ll give you up to £300 expenses, but make it the cheapest way possible. Shocking customer service.”

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Posted 6 years ago

“Awful customer service. Truly dreadful. They proudly say they have UK call centers but you will easily wait for over an hour getting past from pillar to post to get through to anyone plus you are getting charged for the 'pleasure' of waiting. Frustrating and just plain poor. Would rather they outsource their call centre.”

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Posted 6 years ago

“Three hours on hold and counting...”

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Posted 6 years ago

“very poor response to any e-mails. confusion. 1 hour to get through on phone. Told me they had done things but nothing appended. Shocking customer service.”

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Posted 7 years ago

“0/5 ! £52 to cancel... Disgusting.. will never use them again!”

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Posted 7 years ago

“I reported a stolen car and was told I would be contacted to arrange a courtesy car. I heard nothing for a few hours and hence called back. I was then told the office was closed until Monday (I contacted them on Saturday)...there was nothing they could do until the main office was open again (in 2 days). I'm a Community Nurse and was unable to see my patients. Happy to take my money but the service received is shocking.....avoid at all costs.”

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Posted 7 years ago

“OMG I was on hold for ever! worst customer services in the world! Miss leading information rude and very unprofessional will not recommend to anyone and will cancel my policy!”

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Posted 7 years ago

“I left my review on trustpilot. I wont be using them again. A case of computer says no.”

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Posted 7 years ago

“An automated telephone system - every one minute “thank you for being patient, please continue to hold” - so far 30 minutes - this is to claim back the £250 excess - how long to answer a call?”

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Posted 7 years ago

“EVERYTHING.”

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Posted 7 years ago

Swiftcover.com is rated 3.0 based on 192 reviews