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Swiftcover.com Reviews

3.1 Rating 187 Reviews

53 %

of reviewers recommend Swiftcover.com

Company Reviews

3.1

Based on 187 reviews


Customer Service
Communication Channels	Telephone
Avg Email Response Time	9 minutes

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a policy with Swift Cover, for home insurance (I paid upfront for the year). When it recently expired, I went with a different company. A few weeks ago, Swift sent me a letter saying I owe them money! The tone was quite aggressive. I rang, they reckoned they had e-mailed and written (I hadn't received anything), telling me when my policy was due to expire. I told them I'm not interested, I've got cover. I've had a letter today, saying they want £31 and that if I don't pay, the amount increases, and that letters they send will be charged for too! I told themI'm not paying, can't pay, won't pay. They say that they automatically renew the annual policy. Cheeky gits. They can whistle for it”

Posted 7 years ago

“I took out home contents insurance for my flat but when i cancelled my plan and moved i was sent threatening letters stating I owed money. I since found out that my letters were sent to my old address (useful!) Eventhough they had my email. The fact i paid my direct debit and was charged an extra £21 for absolutely nothing means i'll never be using this company again. I was given a very short deadline of 4 days to pay the extra money that they wanted to take from me.”

Posted 7 years ago

“Had a crash 2 years ago , the lady drove into me and took out my wing. She's saying I drove into her now after putting a 50/50 claim on the table and swift cover strongly advising me to take it otherwise I could be found liable - so begrudgingly I said yes thought everything was going through only to eventually find out she had withdrawn the 50/50 a year into it . Swift cover didn't inform me and today to my home address I have received a court bill for 4K to be paid ?! Still nothing from swift cover Doesn't even feel when I go to court I will have any back up from them In short unreliable, un contactable the worst insurance company I have ever come across”

Posted 8 years ago

“------ The worst insurance company. Renewed my insurance with Swift Cover this year as it was the cheapest and had good reviews. Unfortunately, I had an accident in February - my first. A day after having an accident, they sent an email saying that the accident was my fault and that there was nothing that they could do, but accept liability. They made this decision without seeing the car, pictures or any evidence and would not discuss the accident with me. What is the point in an insurance company that will not back you up and support you with a claim? I will be taking this further. Would not recommend to anyone.”

Posted 8 years ago

“I was a customer of swift for 7 years, no claims. Sold my car, told them I didn't want the automatic renewal when it came through and was charged 1 month + cancellation fees having to pay over £70. Very poor and disappointing.”

Posted 8 years ago

“This is the worst insurance rubbish no one picks the phone up”

(Car Insurance) - Posted 8 years ago

“Joseph please don't buy any swiftcover insurance because if you change anything in you polici it's extra charge I have 2 claims 1from 28 March 2013 end 1 from 18 September 2015 then I pay extra 380£ on top of 740£ en the 1 claims with ages 1 with octagon”

Posted 8 years ago

“Given a chance they will rip you off. Like changing your car over, I changed an Alfa Romeo GT to a little Peugeot 306 and my insurance went up about £200, I done all I could to argue how unjust it was but they just said "oh sorry they were just the prices for day" basically said... Oh sorry we just ripped you off but there's not anything you can do about it oh and I had to that online cause to make that simple change over phone was a £30 charge.”

Posted 8 years ago

“Don't be fooled by the idea that doing everything yourself online is easier, the online appliction has some real problems. You end up calling, listening to a 20 minute message about everthing being easier online, only to be told there's nothing they can do. Another company that is great until you need them. 0/10”

Posted 8 years ago

“A loyal swift customer for 8 yrs, with no claims made. Last year my car got keyed and my car needed a respay. NOT only were the repair garage over an hour away but they returned my car in an unroadworthy condition. To add insult to injury despite having protected no claims my Premium jumped from £350 to £650! Sorry swift you have lost this customer.”

Posted 8 years ago

“Beware of Auto-renew! Purchased a policy with these clowns for a year, but they rather sneakily keep renewing and taking your money. When I called to cancel they then charge you for the privilege. I'd highly recommend you avoid these idiots. They'll scalp you, and keep dipping into your bank account for eternity if they can. Avoid, avoid, avoid.”

Posted 8 years ago

“I am having problems understanding why my policy premium has gone up as my previous car was Vauxhall Meriva 1.6 engine size and now i have gone down to a nissan micra 1.0 engine and my policy went up by over a £100 pound.”

(Car Insurance) - Posted 8 years ago

“NEEEEEVVVVEEEEERRRRR TAKE A POLICY OUT WITH THESE PEOPLE!!!! All they do is LIE!!!! Had an accident it was bumper damage, they told me it cost to much to fix so they wrote off my car, I asked for a second quote they told me I had to do it myself, they then sent my car and belongings to Kent without telling me, I have a Bluetooth fitted and wanted it removed they told me they won't do it and I had to go to Kent and get it myself without damaging the vehicle, firstly I live in London second how am I getting to Kent! Never insure yourself with these people everything is your fault even if your the innocent party!!!!”

Posted 8 years ago

“Do these people work for this crap company I WOULD NOT INSURE ANYTHING the service is a total joke got a claim don't bother they wont pay out. Best to rip your policy up and get a decent company who put customers first not last. Should not be trading in this sector. Cant stress enough how crap this company is. A torrent of four letter words some them up.”

Posted 8 years ago

“Always comes up the cheapest on the comparison site. Happy days But policy donsnt exist Sad days So after being redirected to swift's website and answering a few more questions, I also answer correctly. Have a job, married, middle aged, own my own house, etc setting up direct debits and entering card details for initial payment I'm then told they underwriter doesn't want to insure based in info give :-( I called them really to complain they wasted my time pretending to be the cheapest, they had all the info when making the original quote, i also wanted to find out what the issue was. Clearly the goon in the call centre just had a script to follow. and was as much use as a chocolate fire guard Same experience two years running”

(Car Insurance) - Posted 8 years ago

“Very unhappy with poor service - it seems to be impossible to lapse and they debit your credit card at renewal, whether you want them to or not! I am currently trying to get my money back and am being MISdealt with by Rachel Baine - I recommend if you contacted by her, ask for someone else LOL”

Posted 9 years ago

“Total rip off merchants !!!!! Gave them all the info and they took my money, after 1 month the demanded another £500 after refusing to pay as they changed their mind refunded only a small amout of what I'd payed them! Worked out costing me over £100 car insurance for one months cover. Went else where and got a years cover for under £200 !!! Wouldn't go back to them if they paid me. Totally incompetent rip off merchants!”

(Car Insurance) - Posted 9 years ago

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Swiftcover.com is rated 3.1 based on 187 reviews