WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saved money in the very first month.. So far so good 👍”

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Posted 7 years ago

Hi Kathryn, We’re so glad you’ve enjoyed the experience you have had with WiseDriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks again, Vicky.

Posted 7 years ago

“Excellent communition, app on phone to monitor driving is helpful Money returned on premium due to good driving”

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Posted 7 years ago

Hi Kelly, That’s great! We're so happy you've enjoyed your experience with us so far and feel we’ve provided a great product and service for you. Thanks for taking the time and leaving us a lovely review! Cheers, Vicky.

Posted 7 years ago

“The black box option is excellent for we careful drivers”

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Posted 7 years ago

Hi Antony, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! If there is Anything you feel we can do better, Please let us know. Thanks, Vicky.

Posted 7 years ago

“Very impressed, cheapest quote for my first year driving, receive regular emails keeping me up to date with how I’m driving & just been refunded £200 for excellent driving for my first 3 months!!! Brilliant!! Definitely recommend to friends.”

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Posted 7 years ago

Hi, Thank you for choosing WiseDriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks again, Vicky.

Posted 7 years ago

“No issues what so ever”

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Posted 7 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you enjoyed your experience with us. Thanks, Vicky.

Posted 7 years ago

“Firstly I am very disappointed that WiseDriving use Reevoo to try to pretend they are a good company - only selected people can fill out reviews on Reevoo so despite having had a policy with them I was unable too! Obviously bias. I cancelled my policy as they would not extend their 14 day box installation policy by one day to allow for the Easter break. I have to give 4 weeks notice to take time off work and can't park at work. I am off Fridays but the installation company couldn't do the first Friday, the next one was easter Friday and they were off so it was booked in for the following Friday. Would have been installed less than 24 hours after their deadline but they wouldn't budge. Had 21 days previously with another company which was no problem. Terrible customer service, take ages to reply to emails and I was on hold for an average of 35 minutes each time I rang. Terrible company that probably won't last long.”

Helpful Report

Posted 7 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. We do use a number of review sites and do apologize if you have had issues with ones of these. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Vicky.

Posted 7 years ago

“Lack of flexibility is extremely disappointing! Tried changing my car on my current policy to a newer model only to be told the underwriter for Wise Driving won't accept the change. Yet, when i go to comparison websites for quotes wise driving offers me a quote for the same car. Why would you offer me a quote on comparison websites but refuse to offer a quote through a simple vehicle change on my current policy?? Only options you gave me were to cancel my current policy and start a new one with you or not buy the car.”

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Posted 7 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. In regards to changing a vehicle on a live policy, this change will be with the underwriter your policy was set up with. We use a panel of different underwriters to offer insurance with, when you take out a policy, that Quote was with the insurer offering the lowest price based on the details you had provided us at the time. When a change is made this insurer may not be able to cover that change as it is not something they accept. The quote you have done online will be with one of our other underwriters that will accept the new details. As this is with a different underwriter we would have to start a new policy from scratch with them to be able to offer the cover. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky.

Posted 7 years ago

“IF they decide to cancel your policy there is no obvious warning. You’ll recieve an email that goes into your ‘other’ folder and unless you check that folder you’ll have no idea your insurance in about to be cancelled (funny how any other emails from them go straight into the focused email folder). FYI it’s impossible to insured at anywhere near a reasonable price with a cancelled insurance policy. Plus it’s a 17 minute minimum waiting time to get through to anyone at the company (honestly).”

Helpful Report

Posted 7 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. In regards to emails, it is your email provider that will decide where these go into your inbox we have no control over this. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky.

Posted 7 years ago

“I’m posting on behalf of my son who is now extremely anxious and distressed with this company. He took out a policy with this company a couple of weeks ago and was sent a ‘telematics device’ which he installed in accordance with the instructions sent including downloading an app for his phone. The final paragraph of the instructions states: ‘Once you’ve connected successfully, the light on your device should turn to blue. Once this happens, you are good to go!’ There is no warning in the instructions about taking the device out of the socket once the car is parked. He was happy as he was now driving. However, yesterday he received a warning email from the company stating ‘As explained in our welcome emails and online, your app and telematics device must remain connected and in use at all times; failure to record all journeys will result in the cancellation of your policy. You will also be asked to pay cancellation fees in addition to any insurer charges. To avoid cancellation, please contact us within 7 days so that we can discuss what happened in this instance. If we don't hear from you we will send you notice of cancellation.’ My son telephoned the company yesterday and informed them that after completion of each journey he unplugged the device to save battery drain. The customer representative stated that under the terms and conditions of the policy the device must be plugged in at all times. He accepted what the customer representative said and was informed that his policy would NOT be cancelled. However, today he has received another email stating exactly the same thing. He is now distressed and anxious that not only will his policy be cancelled despite what he was told by the company but as stated in the email he will incur charges and then he will find it difficult to get insurance in the future as he will have had insurance cancelled. He wants to do the right thing so he sent an email to the company asking for help and advice on the operation of the ‘device’ as when he is parked the light on the device goes out so therefore cannot transmit data and therefore would appear to be ‘disconnected’ before he phones the company again. Should the company cancel his policy and incur charges, I will be contacting the Insurance Ombudsman on his behalf.”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for making us aware of this, we are sorry for the experience you and your son have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your sons details and we’ll be able to investigate. Thanks again, Vicky

Posted 7 years ago

“Customer service has been very good, I would put 5 star if there wasn’t issues regarding black box fitting, but that wasn’t their fault. The engineer didn’t stick to timetable. Overall happy with my current experience”

Helpful Report

Posted 7 years ago

Hi, We’re glad you’ve had a good experience with WiseDriving, we also do apologies for the issued with the installation of your box. Thank you for taking the time to give us your feedback. Thanks again, Vicky

Posted 7 years ago

“Its good that u review the driving and as a result refund the money by good driving .”

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Posted 8 years ago

Hi Tayyab, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. If there is anything you think we can do better please let us know. Thanks again, Vicky

Posted 8 years ago

“very good!!!”

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Posted 8 years ago

Hi Anderi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks again, Vicky.

Posted 8 years ago

“Its a wonderful insurance company!”

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Posted 8 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a great review, we do appreciate it. We’re thrilled you’re happy with the service you have received from wisedriving. Thanks again, Vicky.

Posted 8 years ago

“Brilliant insurance”

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Posted 8 years ago

Hi Ashley, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Thanks again, Vicky

Posted 8 years ago

“They are very helpful and very good price”

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Posted 8 years ago

Hi Kelly, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Vicky

Posted 8 years ago

“Very good insurance will be telling my friends and family about wise driving”

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Posted 8 years ago

Hi Julie, Thanks for giving us such a great rating and recommending us to your friends and family. We really do appreciate it. We are so glad you've enjoyed your experience with Wisedriving. Thanks again, Vicky.

Posted 8 years ago

“Reduction is price was great. How ever commjnication between you and close brother when first setting up my direct debit was quiet poor”

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Posted 8 years ago

Hi Rhys, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Thanks again, Vicky.

Posted 8 years ago

“It is very useful. but how do i setup my dashboard?”

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Posted 8 years ago

Hi Jay, Thanks for giving us a good rating, we’re happy that the product and service we’ve provided are working for you. In regards to your online dashboard, if you go onto our website and to the existing customer section, there is a link on there to the online portal and dashboard. If you have not registered on this yet, there is a button on this screen to register, fill out the information it asked and you will then receive a confirmation email. You will then be able to access your online account. If you need anymore help with this, please feel free to send us a private reply with your details an we will be happy to help. Thanks again, Vicky.

Posted 8 years ago

“i like it”

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Posted 8 years ago

Hi Amiin, Thanks for leaving us such a nice feedback, we’re happy that you like the service at WiseDriving! Thanks, Vicky

Posted 8 years ago

“Very good for new drivers as it keep you on your toes to exhibit all the knowledge that has been acquired through numerous driving lessons and be extremely careful when on the road”

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Posted 8 years ago

Hi Richard, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! if there is anything you feel we can do better, please let us know. Thanks, Vicky.

Posted 8 years ago

WiseDriving is rated 3.6 based on 4,550 reviews