WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received money back.”

Helpful Report

Posted 7 years ago

Hi Evan, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Thanks, Vicky.

Posted 7 years ago

“I am very impressed , think it's a great idea to monitor me since I'm a new driver and I've had some money back , which is even better because it cost such a lot”

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Posted 7 years ago

Hi Chloe, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thank you, Vicky.

Posted 7 years ago

“Very happy as is my first car insurance”

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Posted 7 years ago

Hi Claire Louise, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Cheers, Vicky.

Posted 7 years ago

“Great to be rewarded for driving sensibly”

Helpful Report

Posted 7 years ago

Hi Natasha, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Cheers, Vicky.

Posted 7 years ago

“At present 3rd attempt to get the black box fitted think the companys needs to work together to inform there customers of changes to the time of the fitting of the black box. Had an afternoon appointment to get box fitted but they sent an email at 11.03 to say they were cancelling my policy if i dont arrange to get the black box fitted and guy who came to fit it says he was here at 11.30 .how can u send an email saying u will cancel a policy if black box is fitted half an hour before u are due to fit the black box . ermm afternoon means afternoon not before eleven .but to be fair they said they would not charge me 45 pounds for missed appointment . will keep u all informed when i eventually get the black box fitted on the 26th of april.lets hope its worth the hassle ive had so far.seemingly they told me on the phone that they changed it to an am appointment pity u forgot to let me know. as the last message the night before said pm on the 2oth april 2018.”

Helpful Report

Posted 7 years ago

Hi Meikle, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks Vicky.

Posted 7 years ago

“I am happy with the service I have received”

Helpful Report

Posted 7 years ago

Hi Nicole, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks again, Vicky.

Posted 7 years ago

“I got a letter saying my policy will be cancel. I am trying 2 days for hours to ring and speak to someone and nobody answers. I send emails and they never responded. My report is good but no the time and place (0 score) I only drove the car 2 days during the day since I had the black box. There is no one to speak with and discuss about it.”

Helpful Report

Posted 7 years ago

Hi, Thanks for making us aware of this - we're sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks Vicky

Posted 7 years ago

“Can't get a hold of anyone and haven't had an update in my driving for about 6 months. Sent about 5 emails.”

Helpful Report

Posted 7 years ago

Hi Miss Styles, We are sorry to hear this. We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 7 years ago

“I insured my car back in February with this company and by April I had received an email advising me they will be reducing my premium. Obviously I was really impressed by this and couldn’t stop telling people about how good the company is. Recently I got a new car and changed the details which costs me £177.00 to fit a new box, which I thought t was only going to be £120 but anyway I paid it. When installing my new box I received a call from the engineer 07:50 in the morning so I was I was getting ready for work and missed the call. I then called the number back half an hour later but no answer. After that I had received a call to book another appointment which was fine. Today I receive a call from WiseDriving advising me that they had fitted a faulty box in my car and wanted to re-book for next while I was at work, so I said yes and booked straight away. I then come home after speaking with customer services and found that I had been posted a letter from Close Brothers finance advising WiseDriving had asked them to increase my monthly direct debit to another £10 extra a month. When calling customer services I spoke to a girl called Mellisa. I then asked Melissa if they could look into removing the missed appointment fee as I now have to take time out of my job to make sure they fit a working box in my car. Mellisa asked to put me on hold and ask a manager to which I was fine to wait. 6 minutes later Melissa came back and advised this fee was given to me by the installing company who are self employed engineers. I then asked Melisa why the letter states ‘WiseDriving has asked us to increase your monthly payments by...’ Mellisa couldn’t answer me and proceeded to advise me hey could not help me. So now I’ve spent £222 in the last 2 weeks and all I get is ‘I’m sorry but we can’t help you’ even though they have fitted a faulty box, lied and passing the blame on to the istallation company (even if the letter states WiseDriving has asked them to increase the monthly instalments) and now I have to take time off work to get the box installed because of their error. So to some things up, be careful of this company because they clearly like to pass the blame and not help you.”

Helpful Report

Posted 7 years ago

Hi Reece, We’re so glad you’ve enjoyed your experience with WiseDriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Vicky.

Posted 7 years ago

“I am more than happy with the way the blackbox works, i understand that people see young ones as bad drivers and i know myself how some of my friends drive, but this system is great for people like myself who are good drivers. I dont think its fair ive to pay more because of this idea of how young ones drive i love the fact the way i drive is the reason for the payments changing :)”

Helpful Report

Posted 7 years ago

Hi Jade, We’re so glad you’ve enjoyed your experience with WiseDriving and feel we’ve provided a great product and service for you. Thanks for the feedback, we really do appreciate it! Cheers, Vicky.

Posted 7 years ago

“You keep me inform about my driving on a regular basis, which keeps me on my toes and makes me more aware and alert.”

Helpful Report

Posted 7 years ago

Hi Paula, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Vicky.

Posted 7 years ago

“Returning premium due to good driving.”

Helpful Report

Posted 7 years ago

Hi Rahela, Thanks for your positive Review, we're so glad to hear you have enjoyed your experience with us! Thanks, Vicky.

Posted 7 years ago

“Great customer service, keep me updated frequently and rewards me for driving well.”

Helpful Report

Posted 7 years ago

Hi Luke, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Vicky.

Posted 7 years ago

“Excellent , surprise”

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Posted 7 years ago

Hi Nasim, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Vicky.

Posted 7 years ago

“Follow up my driving experience step by step, encouraging me if I do well by refund me money! Excellent system. I am very happy and I recommend wiseDriving to everyone Thank you,.”

Helpful Report

Posted 7 years ago

Hi Faycal, Thanks for giving us such a great rating and recommending us. We really do appreciate it. Cheers, Vicky.

Posted 7 years ago

“Shocking service, shocking call centre operatives on hold for ten minutes just trying to get through, documents not being sent by the installer resulting in problems absolutely shocking service would advise people to stay away”

Helpful Report

Posted 7 years ago

Hi Jack, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

“Hi. Im happy yes. But your app is not working. Would you check for me? Might be something wrong with the box? Dont want to get in trouble. Thank You. Roberto”

Helpful Report

Posted 7 years ago

Hi Roberto, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! In regards to the dashboards/App, if you could send us a Private message with your details, we would be happy to look into this for you. Thanks Vicky.

Posted 7 years ago

“Great dashboard and generous return premiums!”

Helpful Report

Posted 7 years ago

Hi Aaron, Thank you for choosing WiseDriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Vicky.

Posted 7 years ago

“Gave me money off insurance”

Helpful Report

Posted 7 years ago

Hi Brandon, Thanks for giving us such a great rating, we really do appreciate it. We're glad you like the product and service we have provided. Thanks Vicky

Posted 7 years ago

“Very happy”

Helpful Report

Posted 7 years ago

Hi Craig, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Cheers, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews