WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helped me insure my veichle for a great price and keeping me in check with the way I drive.”

Helpful Report

Posted 7 years ago

Hi Luke, Thanks for giving us a good rating, we’re happy that the product and service we’ve provided are working for you. Thanks, Vicky.

Posted 7 years ago

“Excellent! Really nice surprise when my premiums were discounted. Would recommend to any first time driver. 5*”

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Posted 7 years ago

Hi William, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Vicky.

Posted 7 years ago

“So for so good 😊”

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Posted 7 years ago

Hi Oliver, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Vicky.

Posted 7 years ago

“Very impressed at how quickly we received a refund for good driving. Thank you”

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Posted 7 years ago

Hi Melanie, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Cheers, Vicky.

Posted 7 years ago

“Good driving insurance company”

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Posted 7 years ago

Hi Samantha, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Cheers, Vicky.

Posted 7 years ago

“Charged me extra because of course noting was written in the notes when I clearly say a day as time but you change it on a Sunday when I said I was at work”

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Posted 7 years ago

Hi Rhys, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks Vicky.

Posted 7 years ago

“It’s nice to see how my driving is on a day to day basis”

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Posted 7 years ago

Hi Hugh, We’re so glad you’ve enjoyed your experience with WiseDriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Cheers, Vicky.

Posted 7 years ago

“Very happy with everything not really had to use you for anything thank god.”

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Posted 7 years ago

Hi, Thanks for the great review! our priority is our customers. We are happy you have enjoyed your experience with WiseDriving so far. Thanks, Vicky.

Posted 7 years ago

“Very Helpful , Professional and Reasonable insurance . I will recommend this company to all my friend . I’m very happy with the service”

Helpful Report

Posted 7 years ago

Hi Elvis, Thanks for giving us such a great rating and recommending us to your friends. We really do appreciate it. Cheers, Vicky.

Posted 7 years ago

“Happy with the reduced premium due to good driving but not happy with how difficult it is when phoning to speak to an adviser”

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Posted 7 years ago

Hi Caroline, Thanks for giving us your review, we appreciate all feedback to help us improve our service. We are sorry you have struggled to get through to our call centre team. We do try to answer calls as quickly as possible. We are happy you feel the product is working for you. Thanks Vicky.

Posted 7 years ago

“I was very pleasantly surprised to receive a rebate on my premium”

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Posted 7 years ago

Hi Rory, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Vicky.

Posted 7 years ago

“Yes, Very happy with the service.”

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Posted 7 years ago

Hi, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with WiseDriving. Cheers, Vicky.

Posted 7 years ago

“It is my first insurance and I am very pleased with it. I would 100% reccomend it.”

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Posted 7 years ago

Hi, Thanks for giving us such a great rating and recommending us. We really do appreciate it. Thanks, Vicky.

Posted 7 years ago

“I was a sceptic and As I am 50yrs old I was suitably concerned at having my own driving scrutised as well as my 17year old daughter - Wasn't certain it would do what it said on the tin but 6 weeks in and already we have received £189 reduction in premium.. maybr those that think its harsh on braking and acceleration should look at their driving.. It does help and it makes you think - Just wish you would get modern and create an app for a phone so we don't have to log on to website every time to check our score.”

Helpful Report

Posted 7 years ago

Hi Alison, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. We appreciate your feedback, we are working on an App for our fixed box policy holder as well. Thank you, Vicky.

Posted 7 years ago

“It has made it easier for me to get car insurance”

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Posted 7 years ago

Hi Timothy, Thanks for your feedback, we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Vicky.

Posted 7 years ago

“You can monitor your driving which is great! This has helped me keep track of any improvements that needs to be made to my driving, you also give driving tips which is very helpful to a new driver like myself and to top it all off good driving gets rewarded with a refund. I am very happy I chose WiseDriving and I will definitely continue my loyalty for many years to come. Thank you.”

Helpful Report

Posted 7 years ago

Hi Amie, That’s great! We are so happy you've enjoyed your experience with us, and that the product and service we’ve provided is working for you. We look forward to bringing you the same level of service throughout your policy with us. Thanks, Vicky.

Posted 7 years ago

“Easy to set up, kept updated with driving progress, cannot complain about the good service I have received from you. Very satisfied.”

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Posted 7 years ago

Hi Tristan, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our service have made the experience great for you. Thanks again, Vicky.

Posted 7 years ago

“Very good way to save money on insurance, although the online aspect of viewing your account is muddled and difficult to use”

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Posted 7 years ago

Hi, Thanks for the review, we take our customer service seriously and will take all feedback on board. We are happy you have had a good experience with Wisedriving so far. Thanks, Vicky.

Posted 7 years ago

“DO NOT USE THEM! ZERO STARS. My son has had this insurance for around 6 weeks. Had a black box fitted which is dreadful, his acceleration and braking score shows 0 !!!! How is this possible!! AND UNRELIABLE and dysfunctional. So this means that his overall score is less than 30, (it has to be 30 or over) He then receives a message saying his policy will be cancelled! He went out on Saturday night and returned at half midnight and his "time and place" score went from excellent to Very Poor overnight! How many 18 year olds will be home tucked up in bed at 11pm EVERY Saturday night!! its cruel and demoralising. Getting through on the phone is virtually impossible and I was even hung up on twice in one day! The portal is inacurate, the "important messages" don't have a date when an "event" occurred! He then had an "extreme speeding alert" which I just happened to find after about half an hour working out how the portal works! Even the man who came to fit the box was very rude and miserable. Unless you log onto the portal every day checking things, you will never now that you have messages (with no dates) or threats to cancel your policy within 7 days!I am going to cancel. The Co Op insurance is cheaper than these people and I've researched their black box and is much better and accurate. No curfews after 11pm etc.”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“Very happy with the service, scoring very harsh try not to live anywhere with speed humps down the road. Overall great company”

Helpful Report

Posted 7 years ago

Hi Matthew, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Cheers, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews