WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

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Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me driving well put my insurance down by £244”

Helpful Report

Posted 7 years ago

Hi Anthony, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Cheers, Vicky.

Posted 7 years ago

“I’m really impressed with wisedriving insurance, at first I was a bit unsure on whether I would regret having a black box, but I wouldn’t look back since it’s so easy to control your score and I even had a refund last week for my driving being to a good standard! Definitely recommend for first time drivers!”

Helpful Report

Posted 7 years ago

Hi, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Cheers, Vicky.

Posted 7 years ago

“customer Service is great and I like that I pay for how I drive ! Very happy after having money taken off my preimplantation not 3 months after starting my policy !!”

Helpful Report

Posted 7 years ago

Hi Jodie, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Vicky.

Posted 7 years ago

“Reduction of premium with good driving behaviour”

Helpful Report

Posted 7 years ago

Hi, Thank you for a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with us. Cheers, Vicky.

Posted 7 years ago

“Purchased insurance and fully disclosed a claim that the additional driver on the policy had previously had, her car had been stolen from a public car park and was involved in an accident, answered all of there questions and paid the £2000 for the insurance. 3 months later they contacted me to say I did not disclose everything and I had to pay an extra £937. I rang and queried this to be told they had reviewed it and believed it was my fault the car was stolen so it they were classing it as a own fault claim, when I asked for an explanation they just said that was it was and their was nothing that could be done. they are now cancelling my policy on Wednesday leaving me £2000 out of pocket. I am taking this up with the Financial Ombudsman to assist in trying recover some of the money . AVOID THIS COMPANY AS IT WILL ROB YOU”

Helpful Report

Posted 7 years ago

Hi Jake, We’d like to apologize for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Vicky.

Posted 7 years ago

“Fantastic. Any questions I have they are prompt at answering them. Also premium drops quick if you drive good!!”

Helpful Report

Posted 7 years ago

Hi, Thats Great! Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Cheers, Vicky.

Posted 7 years ago

“SIMPLE AND EASY TO USE VERY HAPPY WITH THE EMAIL UPDATES”

Helpful Report

Posted 7 years ago

Hi Ella, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Cheers, Vicky.

Posted 7 years ago

“Easy access to apps and quite straight forward information,”

Helpful Report

Posted 7 years ago

Hi Marta, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Vicky.

Posted 7 years ago

“Black box rating Is unfair I drive well and it feels impossible for the black box to think the same I have permently low level and feels like the company will make any excuse to put ass ons onto your insurance”

Helpful Report

Posted 7 years ago

Hi Jordan, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“This company are horrific caused me nothing but problems and around 500 pounds in fines that weren’t mine!! Faulty black box put into my car, stated I drove over 2000 miles in 2 months, & also driving recklessly , then after about 10 phone calls lasting 1 hour & also lots of pictures sent to prove that I had only Driven roughly 300 miles they came and replaced my box (even the engineer said that the box voucher code must be linked to another driver ). my score then went back up to 85-100% after scoring as little as 5% (surprise surprise). Although it shows the black box is faulty they now want me to pay £297 & threatening to cancel my policy, shocking customer service, I am so angry and can not wait for my Insurance to end!! They will rip you off , stay clear!!!!!!!!”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Vicky.

Posted 7 years ago

“Web site is easy to negotiate. Regular reviews result in a drop in payments.”

Helpful Report

Posted 7 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Vicky.

Posted 7 years ago

“You have consistently failed to address box issues we have clearly evidenced problems sending you photographs of mileage which your dashboard is 2 thousand miles in excess of correct mileage numerous calls .All of your departments collude for shame on you for exploiting young drivers STAY WELL CLEAR Of THIS ORGANISATION THEY ARE SHARKS go to an honest insurance company even if they are slightly higher premiums”

Helpful Report

Posted 7 years ago

Hi Carole, We would like to apologize for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Vicky.

Posted 7 years ago

“My monthly payments changed to an amount I never agreed on!!!!! And i think it’s disgusting how they sneak it upon you after you’ve took out the insurance”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“Young drivers be warned. Do not under any circumstances take out car insurance with this company. Use a reputable organisation and dont be fooled by savings. If I could give them a nought rating I would.”

Helpful Report

Posted 7 years ago

Hi, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

“Having problems trying to access my policy, forgot my username, tried to retrieve it through the forgotten password option on the login page due to it normally asking for an email address but asked for the username instead then spent an hour and a half on hold trying to get in contact with customer service to sort it to then not get through to anyone at all, actual shocking service”

Helpful Report

Posted 7 years ago

Hi Kirk, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“So annoyed with wise driving!!!!! Charged me £300 deposit for insurance which i had for 2 weeks and there charging me for the time I've been insured on top of that. I've been charged a further £45 for missing a box insulation when there where 3 adults in the house, they couldn't find my address so buggered off!!! And being charge £75 cancellation fee for not having it fitted... Been trying to get hold of them for 3 day! After being told they would contact me on Monday and they didn't. This company are a JOKE! Wouldn't wish this on my worse enemy i'm now £400 down and can't afford another deposit for more insurance. There customer service is shocking all these people care about is money! DO NOT USE THEM!!!😡😡😡😠 had new wheels and a sticker on the car so they refused to fit it -.-”

Helpful Report

Posted 7 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. We are now dealing with your complaint and hope we are able to resolve this for you. Thank you, Vicky.

Posted 7 years ago

“Experience has been good so far.”

Helpful Report

Posted 7 years ago

Hi Jessica, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Vicky.

Posted 7 years ago

“The policy itself is reasonably priced. I also love that it gets reviewed from time to time. This means that they reduce your premium based on your driving behaviour or increase it if needs be. Overall this is the best policy and I love it.”

Helpful Report

Posted 7 years ago

Hi, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Cheers, Vicky.

Posted 7 years ago

“Because I'm rewarded for driving well - thank you”

Helpful Report

Posted 7 years ago

Hi kieran, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service and the product is working for you. Thanks, Vicky.

Posted 7 years ago

“Im happy with Wisedriving haven’t had any problems with anything so far smooth and easy transaction.”

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Posted 7 years ago

Hi Mehmet, Thanks for a great review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving. Thanks, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews