WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant insurance monitor my driving”

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Posted 7 years ago

Hi Abbas, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Vicky.

Posted 7 years ago

“Very clear dashboard and easy to use an improve score.”

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Posted 7 years ago

Hi Leonie, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Vicky.

Posted 7 years ago

“Lower Insurance through blackbox. Love the driving reviews”

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Posted 7 years ago

Hi Linda, We’re so glad you’ve enjoyed your experience with Wisedriving, and feel we’ve provided a great product and service for you. Thanks for the feedback! Cheers, Vicky.

Posted 7 years ago

“Very good insurance company, very understanding! Highly recommend”

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Posted 7 years ago

Hi Kyia, Thanks for giving us such a great rating and recommending us. We really do appreciate it. Thanks Vicky.

Posted 7 years ago

“Fantastic product! Good communication!”

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Posted 7 years ago

HI Carla, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our service and product has made the experience great for you. Thanks, Vicky.

Posted 7 years ago

“Update you on how your driving.”

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Posted 7 years ago

Hi Catherine, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with us so far. If there is anything you feel we can do better for you, please let us know. Cheers, Vicky.

Posted 7 years ago

“Very pleased”

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Posted 7 years ago

Hi Kristian, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Vicky.

Posted 7 years ago

“Easy to use dashboard to check my driving score, emails to update me on my driving score are also helpful”

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Posted 7 years ago

Hi Billy, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Vicky.

Posted 7 years ago

“Following a previous review on this website wisecracking asked me to contact them privately to resolve the issue only person available to speak to me was a call centre advisor who could not tell me why they wanted an extra £937 four months into my policy but if I didn't pay it my insurance will be cancelled in 24 hours time . Dealing with them is impossible they are just out to Rob you of every penny. When they tell you how much your policy will be they will contact you 4 months in to demand more money if you don't pay they charge a lot of additional cancellation fees . This matter is now going to be reported to the financial ombudsmen who is apparently very familiar with how they operate. Do not loose all of your money like I have they are out to Rob people and won't stop until your pockets are empty”

Helpful Report

Posted 7 years ago

Hi Jake, We are sorry you were not able to get through to us previously. We have sent you a private response with contact details to get through to us. I hope we are able to resolve this complaint for you. Thanks, Vicky

Posted 7 years ago

“Update on dispute with wisecracking Received email following last review i placed telling me to contact Vikki roffe immediately in private so the matter could be rectified which I did could not talk to me but promised to ring back within 2 hours which never materialised spoke to ride customer service advisor who could not give a reason why they were taking the additional £937 to stop the policy from been cancelled , they said a previous claim by an additional drive hadn't been declared but when I pointed out that the details of the claim is in black and white on the policy proving that full disclosure was given she said she could see the details but the policy would be cancelled anyway and costs for cancellation would also be added meaning that they will rob me of over £2500. Please do not use this company as they will fleece you of every penny you have. Please read all of the other reviews they say the same. No choice now but to report the matter to the financial ombudsman. I will update tomorrow when I have spoken to a senior manager”

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Posted 7 years ago

“Do not use this company they will rip you off. Stay away Warning Warning. DO NOT USE DO NOT USE”

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Posted 7 years ago

Hi Karen, We take our customers reviews seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks Vicky.

Posted 7 years ago

“Have to admit I was a little worried after reading a lot of negative reviews, however I have had no problems whatsoever! Blackbox was fitted with no problems and after 2 months my premium has been reduced by £184 which has been taken off my monthly payments! I'm very happy, cant wait to hopefully reduce my insurance more over the months”

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Posted 7 years ago

Hi, We’re so glad you’ve enjoyed your experience with us and feel we’ve provided a great product and service for you. Thanks for the feedback! Cheers, Vicky.

Posted 7 years ago

“Very good”

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Posted 7 years ago

Hi Merkly, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Cheers, Vicky.

Posted 7 years ago

“Wise driving keeps my daily dashboard up to date. Very efficient.”

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Posted 7 years ago

Hi Dionne, Thanks for the great rating, we are thrilled you are happy with the service you have received. Thanks, Vicky.

Posted 7 years ago

“This is a fabulous insurance company they are fair and easy to talk to I’m always informed of any reviews and changing of my policy and I love the fact that I can review my driving online x The only thing I have a little problem with is the braking as sometimes you can’t help braking hard due to idiots on the road and unfortunately the black box cannot determine why we are braking and it does affect the policy I do have a small problem with this but other than that this was a fantastic insurance company”

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Posted 7 years ago

Hi Peter, Thank you for choosing Wisedriving and leaving a lovely review. We’re thrilled you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. We also take all feedback on board. Cheers, Vicky.

Posted 7 years ago

“Great service”

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Posted 7 years ago

Hi Clare, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at WiseDriving! Thanks, Vicky

Posted 7 years ago

“The dashboard is easy to use.”

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Posted 7 years ago

Hi Mia, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see your feedback. Thanks, Vicky.

Posted 7 years ago

“Great opportunity to reduce insurance”

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Posted 7 years ago

Hi, Thanks for taking the time to give us your feedback - it is appriciated. we’re glad to hear you’ve enjoyed your experience with us so far! Cheers, Vicky.

Posted 7 years ago

“Because I got a good deal”

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Posted 7 years ago

Hi Abigail, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Vicky

Posted 7 years ago

“Very expensive”

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Posted 7 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews